10
Problem Possible cause Solution
White smoke
comes out of the
appliance.
You are preparing runny or
greasy foods.
When you fry greasy foods in the air
fryer, a large amount of oil will leak into
the pan. The oil produces white smoke
and the pan may heat up more than
usual. However, this does not aect the
appliance or the end result.
The pan still contains grease
residues from previous use.
White smoke is caused by grease
heating up in the pan. make sure you
clean the pan properly after each use.
See the CLEANING AND MAINTENANCE
section.
Fresh fries are
unevenly cooked
You did not use the right
type of potatoes.
Use fresh potatoes and make sure they
are firm before placing in the air fryer
basket.
You did not rinse the potato
juliennes properly before
you fried them.
Rinse the potato juliennes properly to
remove starch from the outside surface.
Fresh fries do not
come out crispy
The crispiness of the fries
depends on the amount of
oil and water in the potato
juliennes.
Make sure you dry the potato juliennes
properly before you add the oil.
Cut the potatoes into smaller juliennes
for a crispier result.
Add a little bit more oil to your juliennes
for a crispier result.
WARRANTY
1-YEAR LIMITED WARRANTY.
This warranty covers any defects in materials and workmanship for a period of one (1) year
from the date of the original purchase. Please retain your original receipt as a proof of the
purchase date. Any complaints must be registered within the warranty period. The product will
be repaired, replaced (parts or entire appliance) or refunded at our sole discretion. Shipping
charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the
following:
Negligent use or misuse of the product including failure to clean the product regularly, use
for commercial purposes, accident, use on improper voltage or current, use contrary to the
operating instructions, disassembly, repair or altercation by anyone other than a HERITAGE
authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute
normal use, do not aect performance, and are not covered by this warranty.
Decisions as to the cause of damage are the responsibility of Heritage. All decisions will be final.
