Version OV-1a
10/5/2004 4
OVATION LIMITED WARRANTY
OVATION LIMITED LIFETIME WARRANTY
1. To Whom Extended. Heritage warrants its products to the original purchaser only.
2. Products/Components Warranted. Heritage makes the following warranties regarding its
Woodstoves and Insert:
a. Heating Units. Except as set forth below, Heritage warrants its woodstoves and inserts to
be free from defects in materials and workmanship, subject to the terms, conditions and
restrictions set forth below:
b. Blowers, Fan Speed Controls, and Electrical Components. Heritage warrants the
blowers, fan speed controls, and electrical components of its woodstoves and inserts to be
free from defects in materials and workmanship for a period of one (1) year from the date
of purchase, subject to the terms, conditions, and restrictions set forth below.
3. Terms, Conditions, and Restrictions
a. Products Not Covered. The above warranties do not apply to glass, refractory materials
such as refractory cement or fire brick, gaskets, and irons, paint, coal grates, fire logs,
and/or other devices designed to hold and support fuel, optional and standard accessories,
and all parts not permanently attached to the heating unit. Parts not permanently attached
to the heating unit are those items whose design allows removal from the unit, including
those removable with common hand tools.
b. Exclusions. The above warranties do not apply to the following conditions or
circumstances:
1. To conditions resulting from Ovation woodstoves and inserts, which are,
installed other than in accordance with Ovation specifications.
2. To conditions resulting from failure to provide reasonable and necessary
maintenance for the Ovation woodstoves and inserts in accordance with
Ovation operating and maintenance instructions.
3. To conditions resulting from the alteration or modification of any Ovation
woodstoves and inserts by anyone other than Heritage or a person duly
authorized by Heritage to complete such alteration or modification.
4. To conditions resulting from failure to use and operate the Ovation woodstoves
and inserts in accordance with Ovation operating and maintenance instructions
or as a result of other misuse of the product.
5. To conditions not involving defects in material or workmanship.
6. To conditions resulting from the improper firing (overfiring) resulting in
warpage or burning of materials in any Ovation woodstove or insert.
c. Warranty Registration Card. The above warranties are void and will not apply unless
the original purchaser fills out the enclosed Warranty Registration Card and returns said
warranty card to Heritage within thirty (30) days subsequent to the date of original
purchase from an authorized Heritage dealer.
4. Remedies in the Event of Failure. In the event an Ovation woodstove or insert fails to perform as
warranted, the following terms and conditions will apply:
a. Heating Unit. Heritage will repair, or at its option, replace any warranted part of the
heating unit, which fails to perform as warranted, subject to the terms, conditions and
restrictions set forth herein.
b. Blowers, Fan Speed Controls, and Electrical Components. If the blowers, fan speed
controls, or components of the Ovation woodstoves or inserts fail to perform as warranted
for one (1) year subsequent to the date of purchase, Heritage Energy Systems will repair,
or at its option, replace the defective product or component.
c. Warranty Service and Freight Costs. The original consumer must notify Heritage
Energy Systems of any defect by providing the following information:
1. The model number of the Ovation woodstove and insert;
2. The date of original purchase;
3. The date of installation; and
4. A description of the nature of the defect or problem.
