HICAPS TRINITY Bedienungsanleitung
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HICAPS TRINITY (T650P) TERMINAL
USER GUIDE
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CONTENTS
1. Glossary of Terms 4
2. Getting to know your terminal 6
2.1 Diagram of HICAPS Trinity Terminal 6
Terminal base 7
2.2 Terminal Accessibility features 9
2.3 HICAPS Home Screen Navigation 11
2.3.1 HICAPS Trinity Terminal Home Screen 11
3. HICAPS 12
3.1 Registering a new provider 12
3.2 Modifying a provider 12
3.3 Deleting a provider 12
3.4 Processing a HICAPS claim 12
3.5 Processing a HICAPS quote 16
3.6 Cancelling a HICAPS claim 19
3.7 Manual daily transaction summary (HICAPS Totals) 21
3.8 Ordering terminal paper rolls 22
4.1 Sale 23
4.2 Sale – Manual Entry 25
4.3 Refund 28
4.4 EFTPOS Settlements 36
4.4.1 Manual EFTPOS settlement 36
4.4.2 Automatic settlement 37
5. Terminal functions 38
5.1 Accessibility 38
5.1.1 About the Terminal Accessibility Features 38
5.1.2 Enabling Voice to Text 38
5.1.3 PIN entry training mode 39
5.1.4 Changing Colour/Large Text 42
5.2 Support 44
5.2.1 Contact 44
5.2.2 Changing the paper roll 44
5.2.3 HICAPS logon test 45
5.2.4 Manager passcode 45
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6. Terminal communications 46
6.1 Terminal communication methods 46
6.1.1 Connectivity 46
6.1.2 Claims processing and communications on the HICAPS Trinity terminal 46
6.2 Communications identiers 47
6.2.1 Mobile signal 47
6.2.2 Bluetooth® 47
6.2.3 Wi-Fi 47
6.2.4 Terminal battery charge 47
6.2.5 Powering and restarting the terminal – On/O/Restart 47
6.3 Communication settings 48
6.4 Bluetooth pairing 48
6.5 Conguring Wi-Fi 51
6.6 Completing a heartbeat 52
7. HICAPS response codes 54
7.1 Accessing HICAPS response codes 54
7.2 Accessing item level HICAPS response codes 55
8. Payment transactions error messages and corrective actions 57
8.1 Payment error messages 57
9. Merchant requirements to ensure EFTPOS transactions are valid 57
9.1 Manual transactions 57
10. Termination of EFTPOS merchant service 57
11. Contacts – HICAPS/EFTPOS 58
11.1 HICAPS Help Desk 58
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1. GLOSSARY OF TERMS
Term Description
AEST (Australian
Eastern Standard Time)
The time zone used for automatic settlements on the HICAPS Trinity
terminal unless otherwise congured.
benet Value of rebate authorised by a Health Fund.
body part Two-digit alpha/numeric identifying the part on the body on which the
service was performed.
cancel Reverses a transaction processed through the terminal.
card A membership card issued by a Health Fund or an EFTPOS or credit card,
issued by a bank.
claim After treatment is provided, details are sent electronically via the
terminal to the Health Fund.
claim declined When a Health Fund declines to pay the request, a brief response
message will print with each declined item and/or claim.
claim receipt Either the terminal or the associated Practice Management System prints
a receipt, which must be signed by the patient to acknowledge services
and approve the transfer of payment to the provider.
claim to sale The terminal facility allowing you to start an EFTPOS transaction using
the Gap amount returned from the HICAPS Claim.
clinical code Two-digit alpha/numeric identifying the body part/primary condition/
diagnostic intervention on which the service was performed.
fallback The terminal was unable to contact the bank to process an EFTPOS
transaction, but the transaction has been approved/declined and will be
sent to the bank with the next transaction.
gap payment The amount remaining after the Health Fund has approved a benet for
the specied services.
heartbeat A short message sent by the terminal to the terminal management
system every hour. It sends statistical information and checks for updates.
HICAPS Health Industry Claims and Payments Service. The company responsible
for the switching of transactions to health funds from the terminal.
issue date The date the membership card was issued. Those cards with issue dates
have them printed on the bottom right-hand corner of the card.
item cost The amount charged for a given item of service.
item number Numeric code identifying the type of service performed.
Refer to the HICAPS website for a full list of approved service item
numbers by modality. https://www.hicaps.com.au/support/guides/item-
number-guides
member A customer of a Health Fund.
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Term Description
MMF The Multi-Merchant Facility. This is a feature of the HICAPS terminal
which optionally allows you to settle the EFTPOS funds separately for
each provider.
patient ID A member listed on the card which identies a given patient within a
Health Fund membership.
Practice Management
System
The PC-based system which allows a transaction to be sent directly to the
HICAPS terminal.
Provider Practitioners who provide Health Services to patients.
provider number Is eight characters that uniquely identify each individual provider for
a specic location. Provider numbers that HICAPS use are issued by
Medicare Australia or Medibank Private.
Provider numbers are location specic, so you must have a provider
number for each location you wish to practice at.
quick settings panel A pull-down menu accessed on the terminal from the home screen,
or within apps, which contains easy access settings for a number of
commonly used settings, such as Wi-Fi, Bluetooth® etc. Swiping down
from the top of the terminal screen will reveal the terminal’s quick
settings panel.
refund Refunds a previous EFTPOS or credit approved transaction.
regular heartbeat Heartbeats that occur outside the congured maintenance window.
reversal Reverses an approved transaction on the same day the transaction was
processed.
RRN Receipt reference number (unique 12-digit eld)
swipe member card Pass the membership card through the card reader on the right-hand
side of the HICAPS terminal.
tooth number Two-digit FDI numeric identifying the tooth on which the service was
performed.
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2. GETTING TO KNOW YOUR TERMINAL
2.1 Diagram of HICAPS Trinity Terminal
• Contactless Card Reader – tap health fund membership cards and customer payment
cards here. Digital cards are also read from the contactless reader.
• Battery/Charge Indicator LED – shows the battery level and charging status of the
terminal.
• Swipe Reader – use to swipe customer health fund membership or payment cards with
a magnetic strip.
• Raised Tactile Dots – surround the screen to assist with orientation of the digital
keypad for PIN entry. Horizontal dots represent columns and vertical dots represent
rows. (Refer to the Accessibility Guide for further information – see also hicaps.com.au/
accessibility).
• Chip Reader – insert payment cards here.
Raised Tactile Dots
Battery/Charge Indicator LED
Swipe Reader
Contactless Reader
Base Charging Port
and Indicator Lights
Volume Controls
Audio Jack
USB-C Charging Port
Power/Accessility
Button
Chip Reader
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• Volume Controls – use these buttons to adjust the volume of sounds and alerts.
Thevolume buttons are used to adjust the volume of spoken instructions through
thein-built speaker or headphones.
• Power/Accessibility Button – used to power the terminal on and o or to restart
theterminal.
• USB-Charging Port – for a USB-C charging cable.
• Audio Jack – in accessibility mode, used by cardholders to assist with hearing audio
prompts.
• Base Charging Port and Indicator Lights – every terminal comes with a power pack
which connects into the side of the base.
– A solid white light indicates the base is being powered.
– A solid blue light indicates terminal connection with Bluetooth. A ashing blue light
indicates pairing mode.
Note: Any touch screen stylus can be used on the terminal screen.
Terminal base
Rear Camera
SpeakerCharging
Pads
• Rear camera – required to pair with terminal base
• Speaker – for audio prompts
• Charging pads – for charging the terminal
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USB-A – currently not being used
Micro USB - currently not being used
Ethernet Port – used to connect the ethernet cable for receiving IP connectivity via an
active LAN cable being plugged into the base.
USB-A
Micro USB
Ethernet Port
RS-232
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2.2 Terminal Accessibility features
Speaker for
audio prompts
Terminal Rear
Terminal Front
Chip Reader
Raised tactile dots
Volume Controls
Headphone Jack
for audio prompts
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Trinity home screen
Home Back
HICAPS
Application
Menu
Sale
Settlements
Merchant ID Software Version
Terminal ID
Other
Transaction Types
Support Menu
Settings Menu
Reports
Navigation Bar
Dieses Handbuch passt für folgende Modelle
1
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