HP ENVY 13 Handbuch
HP ENVY 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by Hewlett-Packard Company under
license. Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L18267-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 6
TouchPad ................................................................................................................................................................................... 7
Lights .......................................................................................................................................................................................... 8
Button ......................................................................................................................................................................................... 9
Bottom ..................................................................................................................................................................................... 10
3 Illustrated parts catalog ........................................................................................................................................................................ 11
Labels ....................................................................................................................................................................................... 11
Computer components ......................................................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................................... 18
4 Removal and replacement preliminary requirements ..................................................................................................................... 20
Tools required ......................................................................................................................................................................... 20
Service considerations .......................................................................................................................................................... 20
Plastic parts ........................................................................................................................................................ 20
Cables and connectors ..................................................................................................................................... 21
Drive handling .................................................................................................................................................... 21
Grounding guidelines ............................................................................................................................................................. 22
Electrostatic discharge damage ...................................................................................................................... 22
Packaging and transporting guidelines ..................................................................................... 23
Workstation guidelines ............................................................................................ 23
5 Removal and replacement procedures .............................................................................................................................................. 25
Component replacement procedures ................................................................................................................................. 25
Bottom cover ...................................................................................................................................................... 26
Battery ................................................................................................................................................................. 27
Solid-state drive ................................................................................................................................................ 29
WLAN module .................................................................................................................................................... 29
Front speakers ................................................................................................................................................... 32
v
System board ..................................................................................................................................................... 33
Fan/heat sink assembly .................................................................................................................................... 36
Power connector cable ..................................................................................................................................... 32
Rear speakers .................................................................................................................................................... 32
TouchPad cable .................................................................................................................................................. 42
TouchPad ............................................................................................................................................................ 43
Display assembly ............................................................................................................................................... 45
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 48
Starting Setup Utility (BIOS) .................................................................................................................................................. 48
Updating Setup Utility (BIOS) ................................................................................................................................................ 48
Determining the BIOS version ......................................................................................................................... 48
Downloading a BIOS update ............................................................................................................................ 49
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 50
Downloading HP PC Hardware Diagnostics Windows ...................................................................................................... 51
Downloading the latest HP PC Hardware Diagnostics Windows version ................................................. 51
Downloading HP Hardware Diagnostics Windows by product name or number products only) ........ 51
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 51
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 52
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 52
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 53
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 53
Downloading HP PC Hardware Diagnostics UEFI by product name products only) .......... 53
Using Remote HP PC Hardware Diagnostics UEFI settings products only) ................................................................. 54
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 54
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 54
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ...................... 54
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 55
8 Specications .......................................................................................................................................................................................... 56
9 Backing up, restoring, and recovering ................................................................................................................................................. 57
Using Windows tools ............................................................................................................................................................. 48
Creating HP Recovery media (select products only) ........................................................................................................ 57
Using HP Recovery Manager to create recovery media .............................................................................. 58
Before you begin ........................................................................................................................... 58
Creating the recovery media ....................................................................................................... 58
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 58
Restoring and recovery ......................................................................................................................................................... 59
vi
Restoring, resetting, and refreshing using Windows tools ......................................................................... 59
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 59
Recovering using HP Recovery Manager ....................................................................................................... 59
Recovering using the HP Recovery partition (select products only) ......................................................... 60
Recovering using HP Recovery media ............................................................................................................ 60
Changing the computer boot order ................................................................................................................ 60
Removing the HP Recovery partition (select products only) ...................................................................... 61
10 Power cord set requirements ............................................................................................................................................................ 62
Requirements for all countries ............................................................................................................................................ 62
Requirements for specic countries and regions ............................................................................................................. 62
11 Recycling ............................................................................................................................................................................................... 64
Index ............................................................................................................................................................................................................. 65
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viii
1 Product description
Category Description
Product Name HP ENVY 13 Laptop PC (model number 13-ah0xxx)
Processor ●Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-
W)
●Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)
●Intel Core i3-8130U 2.20-GHz (turbo boost up to 3.40-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15.0-W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Discrete graphics: NVIDIA® N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics
subsystem with 2048-MB video memory
Internal graphics: Intel UHD 620 graphics subsystem
Panel ●13.3-in, ultrahigh-denition (UHD) (3840×2160), BrightView, white light-emitting diode
(WLED), liquid crystal display (LCD), UWVA 72 340, eDP 1.3+PSR, ultraslim, TouchScreen display
assembly with narrow bezel
●13.3-in, full high-denition (FHD) (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP
1.3+PSR, ultraslim, TouchScreen display assembly with narrow bezel
●13.3-in, UHD (3840×2160), BrightView, WLED, LCD, UWVA 72 340, eDP 1.3+PSR, ultraslim,
non-TouchScreen display assembly with narrow bezel
●13.3-in, UHD (3840×2160), BrightView, WLED, LCD, UWVA 72 340, eDP+PSR, ultraslim, non-
TouchScreen display assembly with narrow bezel
●13.3-in, FHD (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP 1.3+PSR, ultraslim,
non-TouchScreen display assembly with narrow bezel
●13.3-in, FHD (1920×1080), BrightView, WLED, LCD, UWVA 72 300, eDP+PSR, ultraslim, non-
TouchScreen display assembly with narrow bezel
●13.3-in, FHD (1920×1080), AntiGlare, WLED, LCD, UWVA 72 300, eDP 1.3+PSR, ultraslim, non-
TouchScreen display assembly with privacy lter
Memory Supports LPDDR3 1.2-V IC 32-GB×32memory
Supports on-board system memory in the following congurations:
●16-GB 2133
●8-GB 2133
●8-GB 1866
●4-GB 1866
Storage Supports the following solid-state drives:
●1-TB, 2280, peripheral component interconnect express (PCIe), non-volatile memory express
(NVMe) SuperSpeed (SS) solid-state drive with triple-level cell (TLC)
●512-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC
●512-GB, 2280, PCIe, NVMe solid-state drive
●360-GB, 2280, PCIe, NVMe solid-state drive with TLC
1
Category Description
Storage (continued) ●256-GB, 2280, PCIe, NVMe solid-state drive
●256-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC
●128-GB, M.2 2280-SATA3 solid-state drive with TLC
Optical drive External DVD+/-RW SM DL Drive
Audio and video Fixed (no tilt) integrated webcam, with LED
Dual array microphones
Quad Band&Olufsen speakers
Support for HP Audio Boost 2.0
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS (available only on computer models equipped with the Windows 10
operating system)
Supports the following WLAN modules:
●Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas
●Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas
●Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide with 2 antennas
Ports ●Headphone/microphone combo jack
●HP Smart AC adapter
●MicroSD memory card reader
●USB 3.1 Gen1 Type A (2)
●USB 3.1 Gen1 Type C
Power requirements Supports a 4-cell, 53-WHr, 3.54-AHr, Li-ion battery
Supports the following AC adapters:
●65-W HP Smart AC adapter non-PFC, EM, RC, 4.5-mm
●65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
●45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
2 Chapter 1 Product description
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