HP Rp5000 - Point of Sale System Bedienungsanleitung

Getting Started

HP Point of Sale System rp5000

Document Part Number: 337845-003

June 2005

Use this guide after you have completed the steps detailed in the

Quick Setup guide. It will help you set up factory-provided

software. It also includes basic troubleshooting information

should you have problems during the initial startup process.

The information contained herein is subject to change without notice.

Microsoft and Windows are trademarks of Microsoft Corporation in the

U.S. and other countries.

Adobe, Acrobat, and Adobe Reader are trademarks or registered

trademarks of Adobe Systems Incorporated.

The only warranties for HP products and services are set forth in the

express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty.

HP shall not be liable for technical or editorial errors or omissions

contained herein.

This document contains proprietary information that is protected by

translated to another language without the prior written consent of

Hewlett-Packard Company.

ÅWARNING: Text set off in this manner indicates that failure to

follow directions could result in bodily harm or loss of life.

ÄCAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Getting Started

HP Point of Sale System rp5000

First Edition (August 2003)

Second Edition (May 2004)

Third Edition (June 2005)

Document Part Number: 337845-003

Getting Started www.hp.com iii

Contents

Getting Started

Configuring the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Configuring the Operating System . . . . . . . . . . . . . . . . 1

Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installing or Upgrading Device Drivers . . . . . . . . . . . . 2

Customizing the Monitor Display . . . . . . . . . . . . . . . . . 4

Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Restoring the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Using the Documentation CD . . . . . . . . . . . . . . . . . . . . 7

Before You Call for Technical Support . . . . . . . . . . . . . . . . 8

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Solving General Problems. . . . . . . . . . . . . . . . . . . . . . 11

Solving Hardware Installation Problems. . . . . . . . . . . 17

POST Diagnostic Front Panel LEDs and

Audible Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting Started www.hp.com 1

Getting Started

Configuring the Software

ÄCAUTION: Do not add optional hardware or third-party devices to

the computer until the operating system is successfully configured.

Doing so may cause errors and prevent the operating system from

configuring properly.

Configuring the Operating System

This computer supports three operating systems:

■Windows® XP Professional

■Windows XP Embedded

■Windows Embedded for Point of Service

The operating system in the primary language is factory-installed.

Configuring the operating system generally takes about 5 to 10

minutes. If a language other than the primary (default) language

is selected during configuration, the operating system will be

installed in that language and configuration will take longer.

Carefully read and follow the instructions on the screen to

complete the installation. It is recommended that you accept all

automatic updates, if any are presented. When configuration is

complete, the computer will reboot.

2 www.hp.com Getting Started

Getting Started

ÄCAUTION: Once the automatic installation has begun, DO NOT

TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.

Turning off the computer during the installation process may damage

the software that runs the computer or prevent its proper installation.

If your computer was not shipped with a Microsoft® operating

system, some portions of this documentation do not apply. For

complete operating system installation and configuration

instructions, refer to the operating system documentation that was

provided with the computer. Additional information is available

in online help after you install the operating system.

Accessibility

HP is committed to designing products, services, and programs

with improved usability and accessibility for all customers. HP

products with Windows XP Professional preinstalled are

designed for accessibility. These products are tested with

industry-leading Assistive Technology products to ensure equal

access—anytime, anywhere . . . to anyone.

Installing or Upgrading Device Drivers

When installing optional hardware devices after the operating

system installation is complete, you must also install the drivers

for each of the devices.

In Windows XP Professional, you may be prompted for the I386

directory. If you are, replace the path specification with C:\i386,

or use the Browse button in the dialog box to locate the I386

folder. This action points the operating system to the appropriate

drivers.

Getting Started

Getting Started www.hp.com 3

✎If the computer is running Windows XP Embedded or Windows

Embedded for Point of Service, you may need to obtain new

hardware drivers. Go to www.hp.com, click Driver Downloads,

make sure Download drivers and software is selected, enter the

product name/number, and press Enter.

Obtain the latest support software, including support software for

the operating system from www.hp.com. Click Driver

Downloads, make sure Download drivers and software is

selected, enter the product name/number, and press Enter.

You can also obtain the latest support software on CDs. The

following Web site provides information on how to purchase a

support software CD subscription:

http://h18000.www1.hp.com/support/files/workstations/us/pur

chase.html

✎If the computer has a writable optical drive, install the

appropriate application to be able to write to the drive (see the

CDs that came with the system).

4 www.hp.com Getting Started

Getting Started

Customizing the Monitor Display

You can manually select or change the monitor model, refresh

rates, screen resolution, color settings, font sizes, and power

management settings. To do so, right-click on the Windows

desktop, then click Properties to change display settings. For

more information, refer to the online documentation provided

with the graphics controller utility or the documentation that

came with your monitor.

Protecting the Software

To protect the software from loss or damage, you should keep a

backup copy of all system software, applications, and related files

stored on the hard drive. Refer to the operating system or backup

utility documentation for instructions on making backup copies

of your data files.

Restoring the Software

Restore the original operating system and factory-installed

software by using the Restore Plus! CD and any other CDs that

came with the computer. Carefully read and follow the

instructions provided for the restore solution that came with the

computer.

For questions about or problems with this CD, please contact

customer support.

Getting Started

Getting Started www.hp.com 5

Turning Off the Computer

To properly turn off the computer, first shut down the operating

system software. Click Start > Shut Down. The computer

automatically shuts down.

Depending on the operating system, pressing the power button

causes the computer to enter a low-power or “standby” state

instead of automatically turning the power off. This allows you to

conserve energy without closing software applications; later, you

can start using the computer immediately without having to

restart the operating system and without losing any data.

ÄCAUTION: Manually forcing the computer off bypasses the standby

state and can cause loss of data.

To force the computer off manually, press and hold the power

button for four seconds.

To reconfigure the power button to work in On/Off mode, click

Start > Control Panel > Power Options. In the Power Options

Properties dialog box, click the Advanced tab. In the Power

buttons section, click the pulldown arrow in the field under

When I press the power button on my computer, select Shut

down, then click OK.

Finding More Information

Refer to the Documentation CD for additional product

information in easy to access PDF format. The CD contains the

following publications:

■Quick Setup (available in print and Adobe PDF on the

Documentation CD) Helps you connect the computer and

peripheral devices.

6 www.hp.com Getting Started

Getting Started

■Getting Started (available in print and PDF on

Documentation CD) Helps you set up factory-provided

software; also includes basic troubleshooting information

should you encounter any problems during initial startup.

■Hardware Reference Guide (PDF on Documentation CD)

Provides an overview of the product hardware as well as

instructions for upgrading this series of computers and

includes information on RTC batteries, memory, and power

supply.

■Computer Setup (F10) Utility Guide (PDF on

Documentation CD) Provides instructions on using this tool

to reconfigure or modify default settings for maintenance

purposes or when installing new hardware devices.

■Desktop Management Guide (PDF on Documentation CD)

Provides definitions and “how to” instructions for security

and Intelligent Manageability features that are preinstalled on

some models.

■Troubleshooting Guide (PDF on Documentation CD)

A comprehensive guide for the customer that provides

helpful hints for troubleshooting this computer and scenarios

for resolving possible hardware or software problems;

includes information about diagnostic codes, as well as

information on using diagnostic tools.

■Network & Internet Communications Guide (PDF on

Documentation CD) Provides definitions and instructions for

using network interface controller (NIC) features that are

preinstalled on select desktop models.

■Safety & Regulatory Information Guide (PDF on

Documentation CD) Provides safety and regulatory

information that ensures compliance with U.S. Canadian, and

various international regulations.

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