Hypermedia HG-4000 3U Bedienungsanleitung
Hypermedia Gateways
HG-4000 3U and 6U
Product Manual
6U
3U
HMC Product Manual
Release 3.4: May 2010
Contact Information
2b, Professor Bergman St.,
Rabbin Science Park,
Rechovot, 76100,
Israel
Phone: +972-8-936-3077
Fax: +972-8-936-3066
Web site: http://www.hyperms.com/
Document Information
© May 2010 Hypermedia Systems, Ltd. All rights reserved.
No part of this document may be reproduced or transmitted in any form or
by any means, electronic or mechanical, for any purpose, without the
express written permission of Hypermedia, Inc. Under the law, repro-
ducing includes translating into another language or format.
Every effort has been made to ensure that the information in this manual
is accurate. Hypermedia, Inc. is not responsible for printing or clerical
errors. Information in this document is subject to change without notice.
Trademarks and Software Information
Hypermedia ® and the Hypermedia logo design are registered trade-
marks of Hypermedia, Inc. in the United States and various other coun-
tries. All other trademarks are the property of their respective owners.
Software Protection
As between the parties, Hypermedia Systems, Ltd. retains title to, and
ownership of, all proprietary rights with respect to the software contained
within its products. The software is protected by United States copyright
laws and international treaty provision. Therefore, you must treat the soft-
ware like any other copyrighted material (e.g. a book or sound recording).
HMC Product Manual
Release 3.4: May 2010
Hypermedia Systems Ltd. LICENSE AGREEMENT AND WARRANTY
IMPORTANT — READ CAREFULLY
This Hypermedia Systems Ltd. License Agreement (the "AGREEMENT") is a legal agreement between you (either
an individual or a single entity) and Hypermedia Systems Ltd. for the product accompanying this AGREEMENT.
The product includes computer software, associated media and printed materials, and may include "online" or elec-
tronic documentation (the "SOFTWARE"). The PRODUCT may also include hardware (the “HARDWARE”). The
SOFTWARE and the HARDWARE are referred to, collectively, as the PRODUCT.
BY INSTALLING AND/OR USING THE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS
AGREEMENT.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PROMPTLY ERASE ALL COPIES OF THE
SOFTWARE IN YOUR POSSESSION, AND RETURN THE SOFTWARE AND ANY ACCOMPANYING HARD-
WARE TO THE PLACE FROM WHICH YOU OBTAINED IT.
COPYRIGHT.
All title and copyrights in and to the PRODUCT are owned by Hypermedia Systems Ltd. The PRODUCT is pro-
tected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties.
GRANT OF LICENSE FOR THE SOFTWARE.
The SOFTWARE is licensed, not sold. Hypermedia Systems Ltd. grants to you a non-exclusive, non-transferable,
royalty-free right to install and use the SOFTWARE, provided that the SOFTWARE will be used by a single person
on a single computer and for personal non-commercial, internal use only. If accompanied by a proof-of-purchase
document specifying "site license," "company license," or any other multiple-user type license scheme, then the
terms of that document shall override this single-user restriction. Any rights not expressly granted herein are
retained by Hypermedia Systems Ltd.
OTHER RESTRICTIONS.
This AGREEMENT is your proof of license to exercise the rights granted herein and must be retained by you. You
may not rent, lease, reverse engineer, decompile, modify, or disassemble the PRODUCT, or create derivative
works based on the PRODUCT.
LIMITED HARDWARE WARRANTY
The HARDWARE is protected against defects in material and workmanship, under normal use, for one (1) year
from the original purchase date.
If the HARDWARE fails to perform within the abovementioned warranty period, you must return the PRODUCT to
Hypermedia Systems Ltd. and prepay any shipping charges, export taxes, custom duties and taxes, or any
charges associated with transportation of the Product. In addition, you are responsible for insuring the PRODUCT
shipped or returned and assume the risk of loss during shipment.
All returned PRODUCTS must be accompanied by a description of the problem, a proof of the place and date of
purchase, and the original shipping and packing materials.
Hypermedia Systems Ltd. shall, at its sole discretion, either repair the PRODUCT or replace it with a product of the
same functionally. Replacement products may be refurbished or contain refurbished materials. If Hypermedia Sys-
tems Ltd. cannot repair or replace the PRODUCT, Hypermedia Systems Ltd. will refund the depreciated purchase
price of the PRODUCT.
This limited warranty does not apply to any PRODUCT not purchased from Hypermedia Systems Ltd., or from a
Hypermedia Systems Ltd. authorized reseller, or on which the serial number has been removed or defaced. This
limited warranty also does not cover any PRODUCT that has been damaged or rendered defective as a result of
(a) improper transportation or packing when returning the PRODUCT to Hypermedia Systems Ltd.; (b) use of the
PRODUCT other than in accordance with its instructions, or other misuse or abuse of the PRODUCT; (c) modifica-
tion of the PRODUCT; (d) service by anyone other than a Hypermedia Systems Ltd.-approved agent; (e) unusual
physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity,
improper temperature or humidity, fire, or acts of God.
HMC Product Manual
Release 3.4: May 2010
The maximum liability of Hypermedia Systems Ltd. under this limited warranty is limited to the purchase price of the
PRODUCT covered by the warranty.
Hypermedia Systems Ltd. reserves the right to refuse PRODUCTS (i) that are not covered by the warranty; or (ii)
for which there is no problem found. Such PRODUCTS shall be returned to the purchaser at purchaser’s expense.
DISCLAIMER.
EXCEPT AS EXPRESSLY STATED ABOVE OR AS REQUIRED BY LAW, Hypermedia Systems Ltd. DISCLAIMS
ANY WARRANTY FOR THE PRODUCT. THE PRODUCT IS PROVIDED "AS IS" WITHOUT REPRESENTATION
OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-
INFRINGEMENT. Hypermedia Systems Ltd. ASSUMES NO RISK ARISING OUT OF THE USE OR PERFOR-
MANCE OF THE PRODUCT.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES.
IN NO EVENT SHALL Hypermedia Systems Ltd., ITS AGENTS OR ITS SUPPLIERS BE LIABLE FOR ANY DAM-
AGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL OR OTHER CON-
SEQUENTIAL OR INCIDENTAL DAMAGES; DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING
DIRECTLY OR INDIRECTLY OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF Hyper-
media Systems Ltd. HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or inci-
dental damages, the above limitation may not apply to you.
U.S. GOVERNMENT RESTRICTED RIGHTS.
For purchases made in the United States: The SOFTWARE and any accompanying documentation are provided
with restricted rights. Use, duplication or disclosure by the Government is subject to restrictions as set forth in sub-
paragraph (b) (3) and (c) (1) (ii) of The Rights in Technical Data and Computer Software clause at DFARS
252.227-7013 or subparagraphs (c) (1) and (2) of the Commercial Computer Software-Restricted Rights at 48 CFR
52.227-19, as applicable.
AMENDMENTS.
Hypermedia Systems Ltd. may amend these terms and conditions at any time by posting a notice on one or more
of its websites. Your continued use of the PRODUCT shall constitute your acceptance of such amended terms.
Accordingly, we urge you to visit our websites periodically to review the current and effective terms and conditions
for use of our products. Certain provisions of these terms and conditions may be superceded by expressly desig-
nated legal notices or terms outlined on our websites.
GOVERNING LAW.
This AGREEMENT and any and all claims relating to the PRODUCT shall be governed by the laws of the State of
Israel, without regard to or application of choice of law or principles, and the courts of Tel-Aviv Jaffa shall have sole
and exclusive jurisdiction over any dispute arising in connection with this Agreement and/or the use of the
PRODUCT.
NO WAIVER.
No delay or failure to take action under these terms and conditions will constitute a waiver by Hypermedia Systems
Ltd. unless expressly waived in writing by a duly authorized officer of Hypermedia Systems Ltd.
HMC Product Manual i
Release 3.4: May 2010
Table of Contents
Hardware and Installation............................................................................ 1
Overview ............................................................................................................................... 2
Contents of Package ...................................................................................................... 2
Safety Information................................................................................................................. 3
System Components.............................................................................................................. 4
Installation............................................................................................................................. 7
Pre-Installation Preparation ........................................................................................... 7
Installing the D-Link DIR100 Router............................................................................ 8
Installing the RO 1.1 Embedded Router Card ............................................................. 10
Installing the Media Gateway (MG) Card ................................................................... 11
Installing the Cellular Card.......................................................................................... 12
Powering Up and LEDs....................................................................................................... 14
LEDs.................................................................................................................................... 15
HMC Quick Start ........................................................................................ 17
Installation........................................................................................................................... 18
Start-up and Initial Connection ........................................................................................... 20
User Interface Overview ..................................................................................................... 23
HMC Navigation ................................................................................................................. 24
Save/Load Configuration .................................................................................................... 26
Call Parameters ................................................................................................................... 27
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Configuring a Cellular Card ...................................................................... 29
Cellular Card and System Terminology.............................................................................. 30
Volume Settings .................................................................................................................. 31
Media Connections.............................................................................................................. 32
Associating/Linking Cellular Channels....................................................................... 32
Unlinking Cellular Allocations.................................................................................... 33
Callbacks ............................................................................................................................. 34
Resources..................................................................................................................... 34
Call Triggers ................................................................................................................ 35
SMS Triggers............................................................................................................... 35
Callthroughs ........................................................................................................................ 37
Dial Filters........................................................................................................................... 39
PIN Codes ........................................................................................................................... 40
MSN Values ........................................................................................................................ 41
Reset .................................................................................................................................... 42
Information Screens ............................................................................................................ 43
Module Info ................................................................................................................. 43
Serial Numbers ............................................................................................................ 43
Locks ................................................................................................................................... 44
SIM Select ........................................................................................................................... 45
SIM Counters ...................................................................................................................... 46
SIM Auto Manage............................................................................................................... 47
Call Counter Steps............................................................................................................... 48
CLI Blocking....................................................................................................................... 49
Call Limits........................................................................................................................... 50
Cell Selection ...................................................................................................................... 51
USSD SIM Balance............................................................................................................. 53
Settings ................................................................................................................................ 54
Monitoring Cellular Cards .................................................................................................. 55
All Cells....................................................................................................................... 55
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Release 3.4: May 2010
Reception ..................................................................................................................... 56
Status............................................................................................................................ 57
Configuring LCR......................................................................................... 59
Overview ............................................................................................................................. 60
Linking to LCR ................................................................................................................... 61
Linking from a Media Branch ..................................................................................... 61
Linking from the LCR Branch..................................................................................... 63
Editing a Target Link................................................................................................... 65
Breaking a Link (Unlink)............................................................................................. 65
Groups ................................................................................................................................. 66
Creating a Group.......................................................................................................... 66
Using the Default Group Settings................................................................................ 67
Resource Map...................................................................................................................... 68
Sample Assignment ..................................................................................................... 68
Assigning LCR Resources........................................................................................... 69
Rules.................................................................................................................................... 72
Creating a Rule ............................................................................................................ 72
Creating a Default Set of Rules ................................................................................... 74
Deleting a Rule ............................................................................................................ 74
Filters................................................................................................................................... 75
Time Frames........................................................................................................................ 76
Creating a Time Frame ................................................................................................ 76
Disabling Time Frames................................................................................................ 77
Advanced Call Routing (ACR) ........................................................................................... 78
Modifying the Existing ACR Number List ................................................................. 78
Creating a New ACR Number List File ...................................................................... 79
ACR Rules ................................................................................................................... 80
Callthrough.......................................................................................................................... 83
Number Filters..................................................................................................................... 85
Creating a Number Filter ............................................................................................. 85
HMC Product Manual iv
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Applying a Callthrough Filter...................................................................................... 87
Callback Triggers ................................................................................................................ 88
CDR..................................................................................................................................... 90
Enabling Collection of CDR........................................................................................ 90
Downloading a CDR File ............................................................................................ 91
Deciphering the CDR File ........................................................................................... 91
Activating LCR in PC Cards............................................................................................... 94
LCR CDRs .......................................................................................................................... 96
Deciphering the CDR File ........................................................................................... 96
Configuring the VoIP Card ........................................................................ 99
VoIP Media Connections .................................................................................................. 100
Associating/Linking VoIP Channels ......................................................................... 100
Unlinking VoIP Allocations ...................................................................................... 102
Callthrough........................................................................................................................ 103
VoIP Settings..................................................................................................................... 105
VoIP Management Features .............................................................................................. 107
IP Filters..................................................................................................................... 107
DDI Filters (Direct Dial-in) ....................................................................................... 108
Dial Filters ................................................................................................................. 110
Call Routing............................................................................................................... 111
Phone2Net Dial Plan.................................................................................................. 111
DDI Blocking............................................................................................................. 112
Cause Codes............................................................................................................... 113
Monitoring VoIP Cards..................................................................................................... 115
Review VoIP Card Information................................................................................. 115
Controlling VoIP Line Activity ................................................................................. 116
VoIP CDRs ................................................................................................................ 117
Deciphering the VoIP CDR File................................................................................ 117
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Release 3.4: May 2010
Managing via the HMC............................................................................. 121
User Management ............................................................................................................. 122
Add User.................................................................................................................... 122
User List..................................................................................................................... 123
VPN Groups ...................................................................................................................... 124
Number Filters................................................................................................................... 125
Scheduler........................................................................................................................... 127
Switch SIM per Slot................................................................................................... 127
Switch SIM per System ............................................................................................. 129
Reset SIM Counter .................................................................................................... 130
Set Multi SIM ............................................................................................................ 132
VoIP Channels ........................................................................................................... 133
Manual Command ..................................................................................................... 135
Callback............................................................................................................................. 137
Remote Delegation .................................................................................................... 137
Ext. Authentication .................................................................................................... 138
Callback and Callthrough......................................................................... 139
Callback Overview............................................................................................................ 140
Callback Best Practice....................................................................................................... 141
Determine a Trigger Strategy .................................................................................... 141
Allocate the Trigger Resource ................................................................................... 142
Allocate the Callback Resource................................................................................. 144
Optionally, Require PIN Code Authorization ........................................................... 146
Authorize the User..................................................................................................... 147
Inform Users .............................................................................................................. 148
Callthrough Overview ....................................................................................................... 149
Callthrough Best Practice.................................................................................................. 150
Allocate the Callthrough Resource............................................................................ 150
Determine and Configure a User Authentication Strategy ........................................ 153
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Inform Users .............................................................................................................. 153
CB/CT CDRs..................................................................................................................... 154
Console Suite and other Tools .................................................................. 155
Console Suite..................................................................................................................... 156
CDR Console ............................................................................................................. 156
Log Console............................................................................................................... 157
Decoding Logs........................................................................................................... 158
Service Console ......................................................................................................... 167
HGS Setup Parameters Tool ............................................................................................. 168
PRI Cause Conversion ...................................................................................................... 170
Hypermedia Gateway Server List ..................................................................................... 172
Adding a New Server................................................................................................. 172
Accessing Other Tools via the Server List ................................................................ 173
Troubleshooting ................................................................................................................ 174
Index ........................................................................................................... 177
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