IBM 31x Montage- und Wartungsanleitung

SurePOS 300

Installation and Service Guide for

4810/4910

Model 31x, 32x, W2H

GA27-4309-0111-9-2005



SurePOS 300

Installation and Service Guide for

4810/4910

Model 31x, 32x, W2H

GA27-4309-0111-9-2005



Note

Before using this information and the products it supports, be sure to read the safety information booklet (GA27-4004) and

the general information under Appendix B, “Notices,” on page B-1.

Second Edition (March 2005)

This edition applies to IBM Point-of-Sale terminals, 4810 and 4910 (includes the 4810 terminal bundled with aprinter,

display, cash drawer, and possibly other I/O). This publication is available on the IBM Retail Stores Solutions

Electronic Support Web site.

1. Go to www.ibm.com/solutions/retail/store.

2. Select Support

3. Select Publications

You can order publications through your IBM representative or the IBM branch office that serves your locality.

Publications are not stocked at the address given below.

IBM welcomes your comments. Aform for readers’ comments is provided at the back of this publication. If the form

has been removed, you can send your comments to the following address:

Department CNPA

Design &Information Development

IBM Corporation

PO Box 12195

Research Triangle Park, NC 27709

U.S.A.

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with IBM Corp.

11-9-2005

Contents

Figures ............................v

About this guide ........................ vii

Who should read this manual.................... vii

Related publications ....................... vii

Accessibility .......................... viii

Uninterruptible power supply option ................. viii

End of life disposal ....................... viii

Tell us what you think .......................x

Summary of changes ......................xi

Chapter 1. Introduction ..................... 1-1

Product summary........................ 1-1

Features .......................... 1-1

Physical dimensions...................... 1-2

Front view and LEDs ...................... 1-3

Rear connectors ........................ 1-4

Rear connectors 4810 (31x models) ................ 1-4

Rear connectors 32x models .................. 1-6

Chapter 2. Disassembling the 4810/4910 SurePOS 300......... 2-1

Chapter 3. Problem determination ................. 3-1

Preliminary checklist ...................... 3-1

Chapter 4. Parts catalog .................... 4-1

Assembly 1: Field-replaceable units ................. 4-2

Appendix A. Input/output device commands ............ A-1

Character display (VFD) commands ................. A-1

Emulation mode select (00) <NULL> ............... A-1

Character set select (02) <STX> ................. A-1

User character definition (03) <EXT> ............... A-2

Brightness control (04) <EOT>.................. A-4

Alphanumeric message scroll (05) <ENG> ............. A-4

Backspace (08) <BS> ..................... A-5

Horizontal tab (09) <HT> .................... A-5

Line feed (0A) <LF> ..................... A-5

Carriage return (0D) <CR> ................... A-6

Test (0F) <SI> ........................ A-6

Display position (10) <DLE>................... A-6

Normal-display control mode (11) <DC1> .............. A-6

Vertical-scroll display control mode (12) <DC2> ........... A-7

Cursor on (13) <DC3> ..................... A-7

Cursor off (14) <DC4> ..................... A-7

Reset (1F) <US> ....................... A-7

Null VFD Commands ..................... A-8

APA commands ........................ A-9

Backspace without deleting ................... A-9

Line feed.......................... A-9

Carriage return ....................... A-10

Test ........................... A-10

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©Copyright IBM Corp. 2002, 2004 iii

Clear display ........................ A-10

Display position ....................... A-10

Delete to end of line ..................... A-10

Dimming ......................... A-11

Cursor mode ........................ A-11

Screen mode........................ A-11

Horizontal scroll....................... A-12

Display mode set ...................... A-12

User-definable font set .................... A-13

Graphic display mode .................... A-14

Double-size letter in horizontal ................. A-14

Horizontal scroll on all lines .................. A-14

Font selection ....................... A-16

Null Commands....................... A-16

Appendix B. Notices ...................... B-1

Electronic emission notices .................... B-2

Federal communications commission (FCC) statement ......... B-2

Industry Canada class Aemission compliance statement ........ B-2

Avis de conformité aux normes d’Industrie Canada .......... B-2

European Community (CE) mark of conformity statement ........ B-2

Germany.......................... B-2

Australia /New Zealand .................... B-3

Japanese power line harmonics compliance statement .......... B-3

Japanese Voluntary Control Council for Interference (VCCI) statement .... B-3

Korean Communications Statement ................. B-4

Taiwanese class Awarning statement ................ B-4

Taiwanese battery recycling statement ............... B-4

Chinese Class Awarning statement ................. B-5

Electrostatic discharge (ESD) ................... B-5

Trademarks.......................... B-6

Appendix C. Safety information ................. C-1

Index ............................ X-1

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iv SurePOS Installation and Service

Figures

1-1. Dimensions of the 4810/4910 SurePOS 300 (does not include the I/O devices for the Express

models) ................................. 1-2

1-2. Front view of 4810/4910........................... 1-3

1-3. 31x models rear view connections ....................... 1-4

1-4. 32x models rear view connections ....................... 1-6

2-1. View of components ............................ 2-1

2-2. Bracket assembly and hard drive ....................... 2-2

2-3. Planar board assembly ........................... 2-3

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©Copyright IBM Corp. 2002, 2004 v

11-9-2005

vi SurePOS Installation and Service

About this guide

This guide provides product planning information, replacement and removal

procedures, problem determination and parts listings of field-replaceable-units

(FRUs) for the IBM 4810/4910 SurePOS

™

300. The 4910-32x model is an Express

solution, which includes a4810-32H machine, aprinter, display, cash drawer, and

possibly other I/O. The components of the 4910 Express Solution are determined

by each country or geographical region.

Throughout this guide, the term 4810 refers to all models of the IBM 4810/4910

SurePOS 300. The chapters are organized as follows:

vChapter 1, “Introduction,” on page 1-1 provides asummary of all the models of

the IBM 4810/4910 SurePOS 300.

vChapter 2, “Disassembling the 4810/4910 SurePOS 300,” on page 2-1 describes

the procedure for removing parts from the 4810/4910.

vChapter 3, “Problem determination,” on page 3-1 describes the procedures for

resolving problems.

vChapter 4, “Parts catalog,” on page 4-1 provides the most recent parts

information for the product.

Who should read this manual

This manual is intended for use by experienced personnel responsible for installing

and maintaining all models of the IBM 4810 SurePOS 300.

Related publications

The following IBM publications, drivers, and service diskette information are

available from the IBM Retail Store Solutions Web site at:

http://www.ibm.com/solutions/retail/store. From the store page, select Support.

vIBM 4820 SurePoint Solution: System Reference,SA27-4249

vIBM 4820 SurePoint Solution Installation and Service Guide,GA27-4231

vIBM 4810 SurePOS 300 Technical Reference

vIBM SurePOS 500/600 Series Planning, Installation, and Operation Guide,

GA27-4254

vIBM SurePOS 500/600 Series Hardware Service Guide,GY27-0396

vSureMark Printers User’s Guide,GA27-4151

vSureMark Printers Hardware Service Manual,GY27-0355

Driver and Service Diskette Information

vTerminal hardware folder

–4820 downloads

-4694/4695/ISA Service Diskette, Version 5.33 or later

Peripheral Drivers folder

–IBM POSS Suite, which includes:

-POS Device Diagnostics

-POSS for Windows

-OLE for POS (OPOS)

-JavaPOS

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©Copyright IBM Corp. 2002, 2004 vii

–4820 Touch Drivers for SurePOS 700 Series, which includes the MicroTouch

™

TouchWare

™

–POSS for DOS download

Accessibility

Accessibility features help auser who has aphysical disability, such as restricted

mobility or limited vision, to use the 4810/4910 SurePOS 300 successfully. The

following is ahigh-level list of the accessibility features:

vAll controls are located on the front of the machine, in easy reach.

vIndustry-standard serial and USB ports allow alternative I/O devices.

vManuals are available in .PDF format and can be downloaded from the Web.

See “Related publications” on page vii for the URL.

vDisplays can be driven at 60 Hz to eliminate problems caused by screen flicker.

Uninterruptible power supply option

This product contains asealed lead acid battery. The battery must be recycled or

disposed of properly.

In the United States, IBM has established acollection process for reuse, recycling,

or proper disposal of used IBM sealed acid batteries. For information about proper

disposal of these batteries, please contact IBM at 1–800–426–4333. Please have

the IBM part number listed on the battery available prior to your call.

For information disposal of sealed acid batteries outside the United States, go to

the following URL or contact your local waste disposal facility.

http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml

End of life disposal

This unit must be recycled or discarded according to applicable local and national

regulations. IBM encourages owners of information technology (IT) equipment to

responsibly recycle their equipment when it is no longer needed. IBM offers a

variety of product return programs and services in several countries to assist

equipment owners in recycling their IT products. Information on IBM product

recycling offerings can be found on IBM’s Internet site at

http://www.ibm.com/ibm/environment/products/prp.shtml.

Notice: This mark applies only to countries within the European Union (EU) and

Norway.

Appliances are labeled in accordance with European Directive 2002/96/EC

concerning waste electrical and electronic equipment (WEEE). The Directive

determines the framework for the return and recycling of used appliances as

applicable throughout the European Union. This label is applied to various products

to indicate that the product is not to be thrown away, but rather reclaimed upon end

of life per this Directive.

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viii SurePOS Installation and Service

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