Idp SMART-31R Bedienungsanleitung

User Manual

SMART Series

SMART-31S, SMART-31D, SMART-31R

Users must respect the copyright laws applicable in their country. This manual must not be

photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the

means that might be, albeit electronic or mechanical, without the express, written authorization

of the company IDP card printer.

All information contained herein may be subject to modification without prior notice.

IDP card printer accepts no liability for any possible errors herein, nor for any accidental

damage or damage caused through the dissemination or the use of this manual.

Trademarks

SMART-31 is a trademark and IDP is a registered trademark of IDP card printer. Windows is

registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are

marks of their respective holders. SMART-31 Design is a trademark of IDP.

Return Materials Authorization

In order to make a warranty claim you must contact an IDP Reseller. You will be responsible for

packaging the printer for shipment and the costs of shipping and insurance of the printer from

the point of use of the printer to the IDP Reseller. The IDP Reseller will bear the costs of

shipping and insuring the printer from the repair location to the address from which the printer

was shipped.

Before returning any equipment for in-warranty or out of warranty repair, contact an IDP

Reseller or an IDP Service Center for a Return Materials Authorization (RMA) number. Repack

the equipment in the original packing material and mark the RMA number clearly on the outside

of the box. For more information about RMA or IDP warranty statements, refer to the Warranty

booklet on the quick install guide.

Table of Contents

1. Introduction...............................................................................8

1.1 Printer outside features........................................................................................................ 8

1.2 Printer inside features.............................................................................................................10

1.3 Ribbon cartridge features...................................................................................................11

1.4 Display and Buttons............................................................................................................12

2. Printer installation ..................................................................13

2.1. Connecting a power and a USB cable..............................................................................13

2.2. Fitting the ribbon..................................................................................................................14

2.3. Loading the cards................................................................................................................17

2.4. The withdrawal of printed cards. ......................................................................................19

2.5. Driver installation (Windows 7 / 8 / 10) ...............................................................................20

3. Driver configuration ...............................................................24

3.1. Printer Properties....................................................................................................................24

3.2. Advanced Options.................................................................................................................. 28

3.3. Other settings..........................................................................................................................31

4. Utilities.....................................................................................34

4.1. Card Printer Config.................................................................................................................34

4.2. Network configuration ...........................................................................................................43

4.3. Card Printer Test.....................................................................................................................52

4.4. Firmware update ..................................................................................................................... 59

5. Optional device driver installation........................................61

5.1. Contact smartcard reader......................................................................................................61

5.2. Contactless smartcard reader..............................................................................................64

6. Troubleshooting .....................................................................67

6.1. Error Message .........................................................................................................................67

6.2. Cleaning the printer................................................................................................................71

6.3 TPH (Thermal Print Head) replacement............................................................................... 75

6.4. Card movement.......................................................................................................................77

6.5. Printing quality........................................................................................................................78

6.6. Magnetic stripe encoding......................................................................................................79

6.7. General operation ...................................................................................................................80

7. Specification ...........................................................................82

Table of Figures

Figure 1 SMART-31 front features............................................................................................8

Figure 2 SMART-31 rear features.............................................................................................8

Figure 3 SMART-31S (Standard)..............................................................................................9

Figure 4 SMART-31D (Dual).....................................................................................................9

Figure 5 SMART-31R (Rewritable)...........................................................................................9

Figure 6 SMART-31 Inside features........................................................................................10

Figure 7 Ribbon cartridge features..........................................................................................11

Figure 8 SMART-31S Connection of power and USB cable....................................................13

Figure 9 SMART-31D Connection of power and USB cable ...................................................13

Figure 10 Top Cover open......................................................................................................14

Figure 11 Take out the ribbon cartridge..................................................................................14

Figure 12 Loading the ribbon 1...............................................................................................15

Figure 13 Loading the ribbon 2...............................................................................................15

Figure 14 Installing the cleaning roller ....................................................................................15

Figure 15 Peeling the protective wrapper................................................................................15

Figure 16 Installing the ribbon cartridge..................................................................................16

Figure 17 Close Top Cover.....................................................................................................16

Figure 18 Adjusting the card thickness Device........................................................................17

Figure 19 Preparing the card 1 ...............................................................................................17

Figure 20 Preparing the card 2 ...............................................................................................17

Figure 21 Loading the cards 1................................................................................................18

Figure 22 Loading the cards 2................................................................................................18

Figure 23 Loading the cards 3................................................................................................18

Figure 24 Loading the cards 4................................................................................................18

Figure 25 SMART-31 Withdrawal a card.................................................................................19

Figure 26 SMART-31 Dividing a stacker.................................................................................19

Figure 27 Install Win7 driver 1 ................................................................................................20

Figure 28 Install Win7 driver 2 ................................................................................................20

Figure 29 nstall Win7 driver 3 .................................................................................................20

Figure 30 Install Win7 driver 6 ................................................................................................21

Figure 31 Install Win7 driver 8 ................................................................................................21

Figure 32 Install Win7 driver 9 ................................................................................................21

Figure 33 Install Win7 driver 10 ..............................................................................................22

Figure 34 Install Win7 driver 11..............................................................................................22

Figure 35 Install Win7 driver 12 ..............................................................................................22

Figure 36 Install Win7 driver 13 ..............................................................................................22

Figure 37 Install Win7 driver 14 ..............................................................................................23

Figure 38 Install Win7 driver 15 ..............................................................................................23

Figure 39 Printer properties....................................................................................................24

Figure 40 Layout.....................................................................................................................24

Figure 41 Input / Output..........................................................................................................25

Figure 42 Printing...................................................................................................................25

Figure 43 Encoding.................................................................................................................26

Figure 44 Magnetic Encoding Advanced Option.....................................................................27

Figure 45 Load/Save Option...................................................................................................27

Figure 46 Printer sharing........................................................................................................31

Figure 47 Ports.......................................................................................................................31

Figure 48 Advanced................................................................................................................32

Figure 49 Color Management.................................................................................................32

Figure 50 Security ..................................................................................................................32

Figure 51 Service ...................................................................................................................33

Figure 52 CardPrinterConfig Log-in........................................................................................34

Figure 53 CardPrinterConfig start...........................................................................................34

Figure 54 CardPrinterConfig –Card Printer Basic Setup........................................................35

Figure 55 Rewrite Density –SMART-31R...............................................................................37

Figure 56 Color density...........................................................................................................37

Figure 57 Resin Black Density................................................................................................38

Figure 58 Overlay density.......................................................................................................38

Figure 59 CardPrinterConfig –Card Printer Advanced Setup.................................................39

Figure 60 CardPrinterConfig –Flipper Setup..........................................................................42

Figure 61 Rear view of SMART-31 printer 1 ...........................................................................43

Figure 62 Rear view of SMART-31 printer 2 ...........................................................................43

Figure 63 Running the NetAdmin............................................................................................44

Figure 64 Network printer is not found....................................................................................44

Figure 65 Connecting to USB port..........................................................................................45

Figure 66 NetAdmin Log-in.....................................................................................................45

Figure 67 USB port state........................................................................................................46

Figure 68 Rebooting the network module ...............................................................................46

Figure 69 Reset to default.......................................................................................................47

Figure 70 Upgrading the firmware 1........................................................................................47

Figure 71 Upgrading the firmware 2........................................................................................48

Figure 72 Upgrading the firmware 3........................................................................................48

Figure 73 Dynamic IP configuration........................................................................................49

Figure 74 Static IP configuration.............................................................................................49

Figure 75 Network service configuration.................................................................................50

Figure 76 OCP configuration ..................................................................................................50

Figure 77 Network user configuration .....................................................................................51

Figure 78 CardPrinterTest ......................................................................................................52

Figure 79 Magnetic stripe encoding........................................................................................55

Figure 80 Contact smartcard encoding...................................................................................57

Figure 81 Contactless smartcard encoding.............................................................................58

Figure 82 Run CardPrinterFirmware.......................................................................................59

Figure 83 Select Firmware......................................................................................................59

Figure 84 Update Firmware....................................................................................................60

Figure 85 Contact smartcard reader driver installation............................................................61

Figure 86 License agreement.................................................................................................62

Figure 87 Installing the contact smartcard reader driver .........................................................62

Figure 88 Completing the smartcard reader driver installation................................................63

Figure 89 Found New Hardware Wizard.................................................................................64

Figure 90 Installation method selection...................................................................................65

Figure 91 Driver location.........................................................................................................65

Figure 92 Completing the driver installation............................................................................66

Figure 93 Exclusive long cleaning card for SMART-31 printer................................................71

Figure 94 Printer cleaning start...............................................................................................71

Figure 95 Printer cleaning Step 1............................................................................................72

Figure 96 Printer cleaning Step 2............................................................................................72

Figure 97 Printer cleaning Step 3............................................................................................73

Figure 98 Printer cleaning Step 4............................................................................................73

Figure 99 Printer cleaning Step 5............................................................................................74

Figure 100 Printer cleaning Step 6..........................................................................................74

Figure 101 Thermal Print Head...............................................................................................75

Figure 102 Print head setup....................................................................................................75

Figure 103 Print head replacement.........................................................................................76

Figure 104 Print head angle....................................................................................................76

Figure 105 Printing quality trouble 1 .......................................................................................78

Figure 106 Printing quality trouble 2 .......................................................................................78

Figure 107 Printing quality trouble 3 .......................................................................................79

Figure 108 Printing quality trouble 4 .......................................................................................79

Figure 109 Printing quality trouble 5 .......................................................................................79

1. Introduction

1.1Printer outside features

For the user’s convenience, SMART-31 status can be seen through LED and the printer

can be controlled by LED button. It takes a power via the 24V adaptor provided with the

printer. Using USB and Network port, it is communicated with the user’s PC

The following shows the outside functional features found on the printer.

Figure 1 SMART-31 front features

Figure 2 SMART-31 rear features

⑥Power switch

⑦24V power connector

⑧Network port

In case there is no

network option, it is

closed.

⑨USB port

①Top cover open button

②Fan

③Input hopper

④LED buttons

⑤Output hopper

①

②

③

④

⑤

⑧

⑨

⑦

⑥

There are three models in SMART-31 card printer series such as SMART-31S, SMART-31D,

SMART-31R.

SMART-31S (Figure.3) is the standard card printer. It can be printed in single side with the

encoding. This manual is prepared based on SMART-31S.

SMART-31D (Figure.4) has a flipper which can enable to print in both sides. SMART-31D can

print the both side of the card with the encoding.

SMART-31R (Figure.5) is the rewritable card printer. It can rewrite on rewritable card in single

side with encoding.

Figure 3 SMART-31S (Standard)

Figure 4 SMART-31D (Dual)

Figure 5 SMART-31R (Rewritable)

1.2 Printer inside features

In SMART printer, the ribbon is installed by a ribbon cartridge which can be used semi

permanently. The following shows the inside functional features found on your SMART-31

printer.

Figure 6 SMART-31 Inside features

①Output hopper(Stacker)

Collect the printed card and/or encoded cards. Maximum 25 cards are loaded and the

extra printed/encoded card is passed out. It can be withdrawed when pulling forward.

②Input hopper

Load the cards for printing. Maximum 40 cards are loaded when cover is closed;

Maximum 80 cards are loaded when the cover is opened.

③Ribbon cartridge

Install the ribbon and the disposable cleaning roller.

④Thermal Print Head

This enables the cards to be printed.

(Caution!:This is very hot after printing. Do not contact the surface of the Thermal

Print Head with fingers or a sharp metal object to avoid degrading print quality or

damaging printer head permanently.)

①

②

③

④

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