Product Returns
Use the link in step 1 to create an account and gain access to our
Knowledge Base and online support services. Through our online support
center, you’ll be able to download files, open a Support Ticket, manage
your RMAs, view your account Profile and subscribe to Alerts.
To request a RMA
1. Create a user account in the RMA Support portal at
https://ipcmobile.com/support
2. Login to your user account, and then click Create RMA Request.
3. Read the instructions provided and complete the online request form.
4. Note the assigned RMA number and write it clearly on your shipping carton.
5. Ship your equipment to us using the address provided.
Warranty
Infinite Peripherals does not warrant, and is not responsible for, any
damage to the MP24 (“Product”) as a result of liquid or solid particle
intrusion into the Product or damage caused by dropping the Product.
If a material or workmanship defect arises with regard to any Infinite
Peripherals product, and a valid claim is received within the Warranty
Period, Infinite Peripherals (at Infinite Peripherals’ sole discretion) will
(1) repair the Product using new or refurbished parts, or (2) replace
the Product with a new or refurbished Product. For purposes of this
limited warranty, “refurbished” means a product or part that has been
substantially returned to its original specifications. In the event of a
defect, these are your exclusive remedies.
Note:
Continuous use of the mobile printer under improper conditions could
lead to printer failure, fire, and/or electric shock and may void the
warranty. If a fault condition continues, contact Infinite Peripherals.
Additional Information
Contact your Infinite Peripherals sales representative for technical
specifications and additional product documentation.
Quick Start Guide | MP24
Troubleshooting
Printer does not turn on.
• Ensure the battery is fully charged.
• Check the printer cover is completely closed.
Paper feeds after issuing a print job but no printed text visible on
paper.
• Paper roll and/or paper cover not installed properly.
Printed text and/or graphics are very light.
• Battery voltage is low.
• Thermal media not imaging correctly.
Non-standard characters are printing.
• Battery voltage is low.
Printer stops responding to print and paper feed commands.
• Printer needs to be reset.
Printing is light or missing only on half of the print width.
• Paper cover not properly installed.
• Printer components are loose.
Warnings & Cautions
Please observe the following precautions:
• Keep the printer away from liquids.
Do not immerse the printer in water.
• The printer is intended for indoor use only.
When not in use, place the printer in a cool, dry place.
• Do not place the printer near a heat source.
Keep both the power supply and printer away from direct sunlight
and/or heat.
• Printer should only be repaired by Innite Peripherals.
• Do not use any power adapter other than the one provided with this
printer. The use of any other adapter may damage the printer and will
void the warranty.
Contact Information
Mobility Sales/ Technical Support Center
Infinite Peripherals, Inc.
17681 Mitchell N
Irvine, CA 92614
Toll-Free: (866) 278-7860
Office: (949) 222-0300
Website: ipcmobile.com
Headquarters/ Main Warehouse
Infinite Peripherals, Inc.
2312 Touhy Avenue
Elk Grove Village, IL 60007
Toll-Free: (800) 278-7860
Office: (847) 818-1260
Fax: (847) 818-1287
Specifications subject to change without notice. Infinite Peripherals, Mobilize Your Enterprise, Linea Pro, Infinea Tab and
Infinea Omni are trademarks of Infinite Peripherals, Inc. All other trademarks are the property of their respective owners. QSG-10059 Rev A
