Innovation ELITE Bedienungsanleitung
Voicemail Installation guide
1841 Bourbon Road
Cross Plains, Wisconsin
1-800-424-6757
www.innovationtw.com
ELITE Installation guide Introduction
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©2008 Innovation Technologies Worldwide, Inc. All rights reserved.
Elite, PrivateLine, InnConnect, InnCommand are trademarks of Innovation Technologies Worldwide,
Inc.
Windows XP Professional and Outlook Express are registered trademarks of Microsoft Corporation.
Other product and company names mentioned herein may be the trademarks of their respective
owners.
Innovation Technologies Worldwide, Inc., 1841 Bourbon Road, P.O. Box 183, Cross Plains, WI 53528.
For technical support, call 608-798-3555, then press 1at the menu prompt.
You can also visit our Web site: www.innovationtw.com
This manual is based on software release 3.0, is for informational use only, and is subject to change
without notice. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the express written permission of Innovation Technologies Worldwide, Inc.
Innovation Technologies Worldwide, Inc. makes no warranty of any kind with regard to the
material in this manual, and shall not be held liable for errors contained herein or for incidental or
consequential damages in connection with the furnishings or use of this manual.
ELITE Installation guide Introduction
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Contents
Introduction.................................................................................................................................vii
Chapter 1 Installation................................................................................................................. 1
Preinstallation information ......................................................................................................... 2
Opening and verifying system components............................................................................. 2
Inspecting and installing hardware ........................................................................................... 3
Final connections .......................................................................................................................... 6
Programming Elite ....................................................................................................................... 8
Adding general system information...................................................................................... 8
Adding a system administrator............................................................................................ 10
Checking the voice ports ....................................................................................................... 12
Setting the Call ID format (in-band port types only) ........................................................ 13
Setting the MWI dial-strings (certain port types only)...................................................... 15
Device interface serial ports...................................................................................................... 16
Chapter 2 Mailboxes and other features ................................................................................. 18
Mailboxes: an introduction ....................................................................................................... 19
Mailbox IDs ............................................................................................................................. 21
Adding guest mailboxes........................................................................................................ 22
Adding mailboxes one at a time....................................................................................... 22
Adding multiple mailboxes .............................................................................................. 24
Deleting mailboxes............................................................................................................. 25
Adding staff mailboxes.......................................................................................................... 25
Adding front desk mailboxes................................................................................................ 27
Adding administration mailboxes ....................................................................................... 28
Checking your maximum mailbox number size................................................................ 30
Defining the guest services class .............................................................................................. 31
Prompt administration .............................................................................................................. 34
Using Elite’s user interface to record prompts................................................................... 34
Creating a “Record Prompt” mailbox for prompts ........................................................... 36
Translations ................................................................................................................................. 39
Adding translations individually......................................................................................... 39
Adding multiple translations................................................................................................ 40
Deleting translations .............................................................................................................. 41
Guest services menus................................................................................................................. 41
Automated attendants ............................................................................................................... 45
Automated attendant example............................................................................................. 46
InnConnect .................................................................................................................................. 52
Step 1: Review and adjust the Call Forward settings for guests and staff ..................... 53
Step 2: Add a Guest Service Menu option for InnConnect............................................... 54
Step 3 (optional): Make InnConnect part of the guest tutorial......................................... 55
Step 4: Enable InnConnect for selected staff members...................................................... 55
Step 5: Configure ports to perform outdial function for this feature.............................. 56
Step 6: Add and configure the SMDR Filter interface ....................................................... 57
Reports ......................................................................................................................................... 58
ELITE Installation guide Introduction
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Programming the fax number for reports........................................................................... 59
Programming reports to generate automatically............................................................... 60
Report examples ..................................................................................................................... 60
Active Guest report ............................................................................................................ 61
Wake-up Call report........................................................................................................... 62
Guest Mailbox report ......................................................................................................... 63
Mailbox Activity report ..................................................................................................... 64
Maid Status report.............................................................................................................. 65
Staff Mailbox report ........................................................................................................... 66
Port Usage report................................................................................................................ 67
System Activity report....................................................................................................... 71
Call Identification report ................................................................................................... 72
DAPI Message report......................................................................................................... 74
Staff Email Address report................................................................................................ 75
Did you remember to? ............................................................................................................... 76
Chapter 3 Reference ................................................................................................................ 77
System housekeeping................................................................................................................. 78
System backup ............................................................................................................................ 79
System languages ....................................................................................................................... 80
System atomic clock ................................................................................................................... 81
System service log ...................................................................................................................... 82
System prompts .......................................................................................................................... 82
Alerts ............................................................................................................................................ 82
SNMP alerts................................................................................................................................. 83
System alerts................................................................................................................................ 83
COM port assignments.............................................................................................................. 83
Voice ports................................................................................................................................... 83
Voice port types .......................................................................................................................... 86
Device interfaces......................................................................................................................... 89
Associated Tenant .................................................................................................................. 91
Parameters ............................................................................................................................... 91
Echo Messages?....................................................................................................................... 91
Administrators............................................................................................................................ 91
Tenants......................................................................................................................................... 92
Tenant information................................................................................................................. 92
General tenant information................................................................................................... 93
Staff tutorial........................................................................................................................... 100
Property management ......................................................................................................... 101
Wake-up calls........................................................................................................................ 102
Dialing directory................................................................................................................... 105
Reports ................................................................................................................................... 106
Guest messaging................................................................................................................... 107
Guest transfers ...................................................................................................................... 109
Dialing security..................................................................................................................... 110
Staff mailbox reset ................................................................................................................ 111
Announce............................................................................................................................... 112
Maid status entry.................................................................................................................. 114
ELITE Installation guide Introduction
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Automated attendants ............................................................................................................. 115
Guest services menus............................................................................................................... 118
Guest tutorials........................................................................................................................... 120
Distribution lists ....................................................................................................................... 123
Notifications – Special Message Notification ....................................................................... 124
Special Message Notification programming example:........................................................ 127
Special Message Notification report .................................................................................. 128
Mailboxes................................................................................................................................... 129
Guest mailboxes.................................................................................................................... 130
Service classes for guest mailboxes.................................................................................... 133
Guest holding mailboxes ..................................................................................................... 137
Staff mailboxes ...................................................................................................................... 137
Configuring Outlook Express for email forwarding ......Error! Bookmark not defined.6
Front desk mailboxes ........................................................................................................... 147
Administration mailboxes................................................................................................... 149
Other mailboxes.................................................................................................................... 150
Question & Answer mailbox............................................................................................... 151
Chapter 4 Add-on features...................................................................................................... 155
PrivateLine ................................................................................................................................ 156
Step 1: Configure PrivateLine settings .............................................................................. 156
Step 2: Add a DID phone number for a guest .................................................................. 158
Step 3: Test the DID phone number routing..................................................................... 159
Step 4: Add the remaining DID phone numbers that guests will use .......................... 159
Step 5: Add DID phone numbers that staff members will use ...................................... 160
Guest/Other Phone Number function buttons............................................................ 160
Step 6: Adjust the Guest Service Class............................................................................... 161
Step 7: Adjust the phone # card printing information .................................................... 162
Step 8: Connect the DID card printer................................................................................. 164
Step 9 (optional): Adjust the guest tutorial....................................................................... 164
Step 10 (optional): Adding PrivateLine options to the Guest Services Menu (AGS).. 165
Step 11: Configure PrivateLine reports ............................................................................. 166
Reports ............................................................................................................................... 166
Front Desk administrative functions ............................................................................. 166
InnCommand ............................................................................................................................ 167
Wake-up off-loading ................................................................................................................ 171
911 notifications ........................................................................................................................ 173
Index........................................................................................................................................... 177
ELITE Installation guide Introduction
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ELITE Installation guide Introduction
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Introduction
IN THIS GUIDE
Installing and configuring
the Elite system
Setting up mailboxes and
other features
Reference material, for
more detailed information
This guide explains how to install and configure the
Elite voice messaging system. The manual consists of
the three chapters shown at left.
Turn to Chapter 1 to begin installing the hardware
and configuring the software. This guide contains all
you need to know to complete a typical installation.
After installing the hardware, you configure the
software for the installation site. Elite is easy to
modify for your own needs. Chapter 2 explains what
you can do:
•Add mailboxes, either one at a time or in groups
•Add and configure Automated Attendants
•Customize certain system prompts
•Configure automated guest services (AGS) menus
Note: Changes to an Elite system should only be
attempted by qualified personnel.
Innovation believes in quality systems and
installations. We offer several certification options
to dealers and end users, which help them benefit
from the features of Elite and make each installation
as robust as possible. Please contact
your Regional Sales representative or visit
www.innovationtw.com for information on this training.
ELITE Installation guide Introduction
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ELITE Installation guide Chapter 1: Installation
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1Installation
IN THIS CHAPTER
Preinstallation
Inspecting and installing
hardware
Adding system information
and an administrator
Checking voice ports
Setting the call ID format,
if necessary
Setting MWI dial-strings,
if necessary
Device interfaces
If you’re a certified dealer or telephone technician,
you can use the instructions in this chapter to install
the hardware of the Elite voice messaging system.
You’ll also set some hardware-related parameters in
the system software.
The installation procedures consist of the topics
summarized at left.
Note: Installation of the Elite system should only be
performed by qualified personnel.
ELITE Installation guide Chapter 1: Installation
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Preinstallation information
The Elite voice mail system requires an operating environment that meets the
following conditions:
•The temperature is between 55°and 75°F, humidity non-condensing.
•The UPS is connected to a 20-amp, two-outlet AC power source.
•The modem line connecting to the Elite system is terminated to an RJ-11 phone
jack.
•Each phone jack is labeled with its extension numbers.
•In most cases, each telephone line cord connected to Elite will have one extension
per line cord. Some PBX integrations require special wiring and terminations.
Check with the PBX installation guide that came with your system for further
information.
Opening and verifying system components
Before installing the system, verify that all of the components are present.
With all systems you should find:
•Elite computer
•UPS (uninterruptible power system)
•AC Power cords
•Software key (HASP)
•PS/2 Keyboard
•PS/2 mouse
•Mouse and Keyboard Y adapter cable
•VGA monitor
•Multi-COM port cable
•RJ14 telephone line cords or telephone interface cable(s) part # CAB0033
•System documentation
Some systems may come with additional items. If you feel that anything is missing,
contact Innovation at the number shown on the front of this manual.
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