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TROUBLESHOOTING
IF BBQ FAILS TO OPERATE PROPERLY
- Stop, turn o gas at its source and turn all burner controls to • off
- Do not smoke
- Check gas supply connections
- Repeat lighting procedure after waiting for ve minutes for
accumulated gases to disperse
If BBQ still fails to operate properly TURN OFF GAS AT SOURCE,
TURN BURNER CONTROLS TO OFF, wait for BBQ to cool and check
the following:
a) Misalignment of burner tubes over orices
CORRECTION: Fig A below shows how it may look if your burner
is mis-aligned. Reposition burner tube to properly sit over orice as
shown below in line drawing (g B). This is also shown in the Time to
Grill user manual trouble shooting section (included with your BBQ)
b) Obstruction in gas line
CORRECTION: Remove hose from BBQ. Open gas supply for one
second to clear any obstruction from hose. Close o gas supply at
source and re-connect hose to BBQ
c) Blocked orice
CORRECTION: Remove burners as described above. Inspect gas
valve orice, clear any obstruction with a ne wire. Re-install
burners over orices and test again
d) Obstructed Jet Flame Ignition tube
CORRECTION: Insert pipe cleaner or cotton bud into Jet Flame
Ignition tube and clear out any debris inside (g C)
IF THERE IS A LEAK
- Turn the gas cylinder o
- Ventilate the area to disperse any accumulated gas
- Check all connections
- If the leak persists, keep cylinder upright and take to an open area
- Keep skin away from any gas or liquid escaping from the cylinder
- Keep the cylinder at least 20 metres away from any sparks or ignition
sources including electrical equipment, camera ash, engines or motors
- Disperse gas by providing maximum ventilation and spraying with a
ne water spray
IF THERE IS A FIRE
If there is a re at the appliance
- If there is a re at the appliance, turn the gas o at the cylinder.
- Smother the ames with a wet cloth
If there is a re at the cylinder or you cannot get to the valve to
turn it o
- call the re brigade
- direct a garden hose to the middle of the cylinder to keep it cool,
however do not extinguish the ame. If the gas is burning it wont
build up and explode
- Evacuate the area
WARRANTY
All of our Grillstream BBQs and accessories are built to last.
Our materials are carefully considered with longevity and
safety in mind, the technology used in our products is second
to none, and all of this is backed up with our friendly customer
care team who are on hand for advice and assistance. Our
Grillstream limited warranties are 10 years, giving you extra
peace-of-mind. The warranty applies to the original purchaser
from the date of purchase and covers manufacturing faults
and defects only. If an item should fail as a result of a
manufacturing fault or defect under normal domestic use, the
manufacturer at their discretion will repair, renish or replace
the failed item.
The manufacturer reserves the right to substitute failed items
with similar parts / products, should the model or colour
no longer be available. Any replacement will be for the
failed item only not a complete unit. The original warranty
period is not extended in the event of a repair, renish or
replacements. In the event of a failure, it is the customer’s
responsibility to return the item to the store of purchase
along with a copy of the receipt. Warranty specically
excludes general wear and tear, rusting of steel components
and parts, corrosion, commercial use and damage caused as
a result of failure to observe reasonable care, maintenance
and assembly instructions.
In all instances where a product is not covered by one of our
limited warranties a standard 12 month warranty will apply.
Below is a list of the limited warranties we currently have in
place for Grillstream Barbecues:
Dual Skin Hood: 10 year limited warranty, which excludes
mechanical damage
Jet Flame Ignition, Manifold and Valve System
(Excluding Side Burners): 3 year limited warranty
Burners against corroded through: 3 year limited warranty
Grillstream Grills against corroded through: 3 year limited
warranty
Flame Tamers against corroded through: 2 year limited
warranty
*All other parts are covered by a 1 year warranty against
manufacturing defects
g A g B
g C
A note on re prevention:
Most res in outdoor BBQs are caused by a build up of greases and fat,
or gas connections which have not been secured properly. Remember
to follow the manufacturer’s instructions on proper cleaning and
connection procedures.
INSECTS
Spiders and insects can occasionally spin webs or make nests in the
burner tubes and the jet ame ignition. This can result in a weaker
performance from the jet ame, which when ignited should extend
to roughly four inches in length. Obstructions in the burners and the
ignition can aect gas ow which could result in a re. This is known
as “Flashback” and can cause serious damage to the BBQ and create
an unsafe operating environment. Frequent inspection and cleaning of
the burner tubes and the jet ame ignition is recommended. Please see
illustration below demonstrating how to clean.
CARE AND SAFETY ADVICE
- TAKE CARE Grills are heavy
- Clean grills after each use for continued optimum performance.
- Roasting dishes can be placed on top of the grills.
- Ensure that the drip tray is lined with fat absorbent material such
as fatsoak or sand before using.
- For safety and optimum performance ensure that your barbecue
is on a level, solid surface.
- Empty the fat cup responsibly after each use.
