JVC RM-C3253 Betriebsanleitung

Remote Control Troubleshooting

The JVC Fire Edition TV Remote Control has Bluetooth functionality and requires pairing to the TV. Normally this will be done during the

initial set up. However, if a customer is experiencing remote pairing issues, please follow the steps below.

Before carrying out the steps below, please ask the customer to check that the batteries are inserted and in the correct position.

Alexa LED light is Orange (blinking) - The remote is in IR (Infra-Red) mode

and has not successfully paired via Bluetooth. Pair the Bluetooth remote to

the TV as below.

Alexa LED light is Blue (blinking) – The remote is paired to a Fire TV

Edition. Check that the remote is not paired to another Fire TV Edition

nearby.

No Alexa LED light – The remote has been paired to another Fire TV Edition

TV that is not turned on. Check the batteries are working and then reset and

try to re-pair the remote again as below.

Resetting the Remote

Remove the mains power from all other Fire TV Edition TVs nearby.

Reset the remote by pressing and holding down the LEFT ( ) navigation,

BACK and OPTION buttons (press and hold all 3 buttons at the same time)

for 10 seconds or more.

Ask the customer to confirm the remote has successfully been reset by

pressing the ALEXA button on the remote. The Alexa LED light should blink

orange to confirm the remote is now in IR mode.

Checking the Remote Control Status

Check the remote connection status by pressing the ALEXA

button on the remote. The Alexa LED will light up to a specific

colour depending on the connection status of the remote.

If the Alexa LED light does not blink orange please repeat the steps

again (ensuring the buttons are pressed for the full 10 seconds).

Hold all 3

buttons down

for 10 seconds

Pairing the Remote During Setup

If you are in setup, continue with setup to

pair the remote.

Pairing the Remote When the TV is Already Setup

If the customer has already gone through the setup procedure then ask them to go to Settings - Remotes & Bluetooth Devices - Voice

Remotes with Alexa - Add New Remote.

If they are still experiencing issues with pairing the remote after completing setup you may need to restart the TV.

Go to Settings - Device & Software - Restart and try to re-pair the remote again.

Restarting your TV

• Highlight RESTART then press SELECT. Confirm you want to restart by selecting RESTART

and then press SELECT. Your TV will now restart, this will take a few seconds.

1. Highlight ADD NEW REMOTE and press

SELECT.

2. Tell the customer to follow the

onscreen instuctions, they may see one

of two screens depending whether

they are pairing their existing remote

control or a new one.

If restarting the TV is unsuccessful, then they may need to factory reset the TV. This will totally reset the TV so they will need to connect

their Wifi, setup their Amazon account and tune in the TV again. Be aware that resetting the TV may take a few minutes.

Go to Settings - Device & Software - Reset to Factory Defaults and try pairing the remote during setup.

Pairing the Remote Control

The remote control will now need to be paired. So ask the customer if they are setting up their TV or if its already setup. If they are setting

up their TV then they should just follow the setup instructions and the remote control will automatically pair, see below.

Resetting your TV to Factory Defaults

• Highlight RESET TO FACTORY DEFAULTS then press SELECT. Confirm you want to reset by

selecting RESET and then press SELECT. Your TV will now reset itself back to the state it

left the factory. This process will take a few minutes, once reset you will see the CHOOSE

YOUR LANGUAGE menu.

Pairing a NEW remote control Pairing your existing remote control

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