Lexmark 560n - X Color Laser Bedienungsanleitung

Lexmark™ X560

Troubleshooting

Guide

Solving printing problems

Online customer support

Customer support is available on the Lexmark Web site at

www.lexmark.com

Checking an unresponsive

printer

If your printer is not responding, make sure:

•The power cord is plugged into the printer and a properly

grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors,

uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the

host computer, print server, option, or other network device.

Onceyouhavecheckedeachofthesepossibilities,turntheprinter

off and then back on. This often fixes the problem.

Multiple-language PDFs do not

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon.

The Print dialog appears.

3Select Print as image.

4Click OK.

Printer control panel display is

blank

The printer self test failed. Turn the printer off, wait about 10

seconds, and then turn the printer back on.

If Select Function does not appear, turn the printer off and

contact Customer Support.

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Select Function appears on the display or the

Wake Up light is on before sending a job to print. Press Wake

Up to return the printer to Select Function.

CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE

IS INSTALLED

•Verify that you are using the correct printer software.

•If you are using a USB port, make sure you are running

Windows 98/ME, Windows 2000, Windows XP, or

Windows Server 2003 and using Windows 98/ME,

Windows 2000, Windows XP, or Windows Server 2003

compatible printer software.

MAKE SURE YOU ARE USING A RECOMMENDED

USB, PARALLEL, OR ETHERNET CABLE

For more information, see the supplies section of the User's

Guide, or contact the place where you bought the printer.

MAKE SURE PRINTER CABLES ARE SECURELY

CONNECTED

Check the cable connections to the printer and print server to

make sure they are secure.

For more information, see the setup documentation that came

with the printer.

Job takes longer than expected

to print

The job is too complex.

Reducethecomplexityofyourprintjobbyeliminatingthenumber

and size of fonts, the number and complexity of images, and the

number of pages in the job.

Tray linking does not work

Make sure to do all of the following:

•Load both Tray 2 and Tray 3 with the same paper size and type.

•From Print Properties, change the Paper source to Auto select.

•Set Tray Switching to Nearest Size:

1From the printer control panel, press System.

2Press or repeatedly until Admin Menu appears,

and then press OK.

3Press or repeatedly until System Settings

appears, and then press OK.

4Press or repeatedly until Tray Switching

appears, and then press OK.

5Press or repeatedly until Nearest Size appears,

and then press OK.

6Press repeatedly until Select Function appears.

Unexpected page breaks occur

1Make sure the printer is on and Select Function appears.

2From the printer control panel, press System.

3Press or repeatedly until Admin Menu appears, and

then press OK.

4Press or repeatedlyuntilSystem Settings appears,

and then press OK.

5Press or repeatedly until Time-Out appears, and then

press OK.

6Press or repeatedly until On appears, and then press

OK.

7Press or repeatedlytoadjust the time,orusethe keypad

to enter a value, and then press OK.

8Press or repeatedlytoadjust the time,orusethe keypad

to enter a value, and then press OK.

9Press repeatedly until Select Function appears.

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE

DISPLAY?

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and

Select Function appears.

Scanner unit does not close

Make sure there are no obstructions:

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

•Blank pages

•Checkerboard pattern

•Distorted graphics or pictures

•Missing characters

•Faded print

•Dark print

•Skewed lines

•Smudges

•Streaks

•Unexpected characters

•White lines in print

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE

DISPLAY?

Clear any error messages.

IS THE TONER LOW?

When Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1Remove the specified print cartridge.

2Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3Reinsert the print cartridge and continue printing.

IS THE SCANNER GLASS DIRTY?

Clean the scanner glass with a clean, lint-free cloth dampened

with water.

IS THE COPY TOO LIGHT OR TOO DARK?

To darken or lighten the overall color levels of your copies:

1From the printer control panel, press System.

2Press or repeatedly until Default Settings

appears, and then press OK.

3Press or repeatedlyuntilCopy Defaults appears,

and then press OK.

4Press or repeatedly until Color Saturation

appears, and then press OK.

5Press or repeatedly until Higher, Normal, or

Lower appears, and then press OK.

6Press repeatedly until Select Function appears.

ADJUST THE COPY QUALITY

1From the printer control panel, press System.

2Press or repeatedly until Default Settings

appears, and then press OK.

3Press or repeatedlyuntilCopy Defaults appears,

and then press OK.

4Press or repeatedly until Output Quality

appears, and then press OK.

5Press or repeatedly until Standard or

Enhanced appears, and then press OK.

6Press repeatedly until Select Function appears.

CHECK THE QUALITY OF THE ORIGINAL

DOCUMENT

Make sure the quality of the original document is satisfactory.

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the

scanner glass in the upper left corner.

Partial document or photo

copies

These are possible solutions. Try one or more of the following:

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the

scanner glass in the upper left corner.

CHECK THE PAPER SIZE SETTING

Make sure the Paper Size setting matches the paper loaded in

the tray.

Partial document or photo

scans

These are possible solutions. Try one or more of the following:

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the

scanner glass in the upper left corner.

CHECK THE PAPER SIZE SETTING

Make sure the Paper Size setting matches the paper loaded in

the tray.

Solving scan problems

Scanner does not respond

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE

DISPLAY?

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and

Select Function appears.

CHECK THE CABLE CONNECTIONS

Make sure the network, parallel, or USB cable is securely

connected to the computer and the printer.

Scan was not successful

These are possible solutions. Try one or more of the following:

CHECK THE CABLE CONNECTIONS

Make sure the network, parallel, or USB cable is securely

connected to the computer and the printer.

AN ERROR MAY HAVE OCCURRED IN THE

PROGRAM

Turn off and then restart the computer.

Scanning takes too long or

freezes the computer

These are possible solutions. Try one or more of the following:

DO YOU HAVE ANY OTHER SOFTWARE

PROGRAMS RUNNING?

Close all programs not being used.

THE SCAN RESOLUTION MAY BE SET TOO HIGH

Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE

DISPLAY?

Clear any error messages.

IS THE SCANNER GLASS DIRTY?

Clean the scanner glass with a clean, lint-free cloth dampened

with water.

ADJUST THE SCAN RESOLUTION

Increase the resolution of the scan for a higher quality output:

1From the printer control panel, press System.

2Press or repeatedly until Default Settings

appears, and then press OK.

3Press or repeatedlyuntilScan Defaults appears,

and then press OK.

4Press or repeatedlyuntilResolution appears, and

then press OK.

5Press or repeatedly to select a higher resolution, and

then press OK.

6Press repeatedly until Select Function appears.

CHECK THE QUALITY OF THE ORIGINAL

DOCUMENT

Make sure the quality of the original document is satisfactory.

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the

scanner glass in the upper left corner.

Cannot scan from a computer

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE

DISPLAY?

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and

Select Function appears.

CHECK THE CABLE CONNECTIONS

Make sure the network, parallel, or USB cable is securely

connected to the computer and the printer.

Can receive but not send faxes

These are possible solutions. Try one or more of the following:

IS THE PRINTER IN FAX MODE?

From the printer control panel, press Fax to put the printer in

Fax mode.

IS THE DOCUMENT LOADED PROPERLY?

Load the original document faceup, short edge first into the

ADF or facedown on the scanner glass in the upper left corner.

Note: Do not load postcards, photos, small items,

transparencies, photo paper, or thin media (such as magazine

clippings) into the ADF. Place these items on the scanner glass.

MAKE SURE SPEED DIAL IS SET UP PROPERLY

•Check to make sure Speed Dial has been programmed for

the number that you want to dial.

•As an alternative, dial the telephone number manually.

Solving fax problems

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

ARE THERE ANY ERROR MESSAGES ON THE

DISPLAY?

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and

Select Function appears.

CHECK THE PRINTER CONNECTIONS

Make sure the cable connections for the following hardware

are secure, if applicable:

•Telephone

•Handset

•Answering machine

CHECK THE TELEPHONE WALL JACK

1Plug a telephone into the wall jack.

2Listen for a dial tone.

3If you do not hear a dial tone, plug a different telephone

into the wall jack.

4If you still do not hear a dial tone, plug a telephone into a

different wall jack.

5If you hear a dial tone, connect the printer to that wall jack.

REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST

The fax modem is an analog device. Certain devices can be

connected to the printer so that digital telephone services can

be used.

•If you are using an ISDN telephone service, connect the

printer to an analog telephone port (an R-interface port) on

an ISDN terminal adapter. For more information and to

request an R-interface port, contact your ISDN provider.

•If you are using DSL, connect to a DSL filter or router that

willsupportanaloguse.Formoreinformation,contactyour

DSL provider.

•If you are using a PBX telephone service, make sure you are

connecting to an analog connection on the PBX. If none

exists, consider installing an analog telephone line for the

fax machine.

IS THERE A DIAL TONE?

•Placeatestcalltothe telephone number to which you want

to send a fax to make sure that it is working correctly.

•If the telephone line is being used by another device, wait

until the other device is finished before sending a fax.

•IfyouareusingtheOnHookDial feature,turn upthe volume

to verify a dial tone.

TEMPORARILY DISCONNECT OTHER EQUIPMENT

To ensure the printer is working correctly, connect it directly to

the telephone line. Disconnect any answering machines,

computers with modems, or telephone line splitters.

CHECK FOR JAMS

Clear any jams, and then make sure that Select

Function appears.

TEMPORARILY DISABLE CALL WAITING

Call Waiting can disrupt fax transmissions. Disable this feature

beforesendingorreceivingafax.Callyourtelephonecompany

to obtain the keypad sequence for temporarily disabling Call

Waiting.

DO YOU HAVE VOICE MAIL SERVICE?

Voice Mail offered through your local telephone company may

disrupt fax transmissions. To enable both Voice Mail and the

printer to answer calls, you may want to consider adding a

second telephone line for the printer.

CHECK THE COUNTRY CODE

1From the printer control panel, press System.

2Press or repeatedlyuntilAdmin Menuappears, and

then press OK.

3Press or repeatedly until Fax Settings appears,

and then press OK.

4Press or repeatedly until Country appears, and

then press OK.

5Press or repeatedly until the desired country or

region appears, and then press OK.

6Press or repeatedlyuntilYes appears, andthenpress

OK.

The printer performs its power-on sequence, and then

Select Function appears.

IS THE PRINTER MEMORY FULL?

1Dial the fax number.

2Scan the original document one page at a time.

Can send but not receive faxes

These are possible solutions. Try one or more of the following:

IS THERE PAPER IN THE PAPER TRAY(S)?

Make sure paper is loaded in the tray(s).

IS THE TONER LOW?

When Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1Remove the specified print cartridge.

2Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3Reinsert the print cartridge and continue printing.

Received fax has poor print

quality

These are possible solutions. Try one or more of the following:

CAN THE DOCUMENT BE RE-SENT?

Ask the person who sent you the fax to:

•Check that the quality of the original document is

satisfactory.

•Resend the fax. There may have been a problem with the

quality of the telephone line connection.

•Increase the fax scan resolution, if possible.

IS THE TONER LOW?

When Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1Remove the specified print cartridge.

2Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3Reinsert the print cartridge and continue printing.

Solving option problems

Option does not operate

correctly or quits after it is

installed

These are possible solutions. Try one or more of the following:

RESET THE PRINTER

Turn the printer off, wait for about 10 seconds, and then turn

the printer on.

CHECK TO SEE IF THE OPTION IS CONNECTED TO

THE PRINTER

1Turn the printer off.

2Unplug the printer.

3Check the connection between the option and the printer.

MAKE SURE THE OPTION IS INSTALLED

In Print Properties, verify that all the printer configuration

settings are correct. If an option does not appear in Print

Properties, it is not installed correctly.

MAKE SURE THE OPTION IS SELECTED

From the program you are using, select the option.

Drawers

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure paper guides are aligned against the edges of

the paper.

4Make sure the paper tray closes properly.

5Close the door.

RESET THE PRINTER

Turn the printer off. Wait 10 seconds. Turn the printer back on.

Solving paper feed

problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and other specialty media. For more

information, see the chapter about paper and specialty media

guidelines.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN

THE PAPER TRAY

Make sure the stack of paper you load does not exceed the

maximum stack height indicated in the tray or on the

multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

HAS THE PAPER ABSORBED MOISTURE DUE TO

HIGH HUMIDITY?

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains

after jam is cleared

Thepaperpathisnotclear.Clearpaper from the entire paper path,

and then close any open doors.

Color misregistration

Color has shifted outside of the appropriate area or has been

superimposed over another color area.

•Remove and reinstall the print cartridges.

•Adjust the color registration:

1From the printer control panel, press System.

2Press or repeatedly until Admin appears, and then

press OK.

3Press or repeatedly until Maintenance appears,

and then press OK.

4Press or repeatedly until Adjust ColorRegi

appears, and then press OK.

5Press or repeatedly until Auto Correct appears,

and then press OK.

6Press or repeatedly until Yes appears, and then

press OK.

The printer returns to the Select Function state.

Transparency print quality is

poor

These are possible solutions. Try one or more of the following:

MAKE SURE THE TRANSPARENCIES YOU ARE

USING MEET THE PRINTER SPECIFICATIONS

Use only transparencies recommended by the printer

manufacturer.

MAKE SURE THE MEDIA TYPE SETTING IS SET

TO TRANSPARENCY

From Print Properties, change the Media Type setting to

Transparency.

Solving print quality

problems

The information in the following topics may help you solve print

quality problems. If these suggestions still do not correct the

problem, call Customer Support. You may have a printer part that

requires adjustment or replacement.

Repeating defects

These are possible solutions. Try one or more of the following:

CHECK TO SEE IF MARKS OCCUR REPEATEDLY

ONLY IN ONE COLOR AND MULTIPLE TIMES ON A

PAGE

Replace the print cartridge if the defects occur every:

•22 mm (.87 in.)

•25 mm (.98 in.)

•26 mm (1.02 in.)

•29 mm (1.14 in.)

•75 mm (2.95 in.)

CHECK TO SEE IF MARKS OCCUR ACROSS THE

PAGE REPEATEDLY IN ALL COLORS

Replace the transfer belt if the defects occur every:

•28 mm (1.10 in.)

•38 mm (1.50 in.)

•57 mm (2.25 in.)

Replace the fuser if the defects occur every:

•19 mm (.75 in.)

•31 mm (1.22 in.)

•43 mm (1.69 in.)

•83 mm (3.27 in.)

•94 mm (3.70 in.)

Light colored line, white line, or

incorrectly colored line

These are possible solutions. Try one or more of the following:

CLEAN THE LASER LENS

The laser lens may be dirty.

IS A PRINT CARTRIDGE DEFECTIVE?

Replace the print cartridge causing the line.

IS THE TRANSFER BELT DEFECTIVE?

Replace the transfer belt.

IS THE FUSER DEFECTIVE?

Replace the fuser.

Streaked vertical lines

These are possible solutions. Try one or more of the following:

IS THE TONER SMEARED?

Try feeding from another tray.

IS A PRINT CARTRIDGE DEFECTIVE?

Replace the print cartridge causing the streaks.

IS THE TRANSFER BELT DEFECTIVE?

Replace the transfer belt.

Print is too light

These are possible solutions. Try one or more of the following:

MAKE SURE THE IMAGE OPTIONS SETTINGS ARE

NOT TOO LIGHT

From Print Properties, adjust the Brightness setting before

sending the job to print.

Note: This solution applies to Windows users only.

CHECK THE PAPER TYPE SETTING

From Print Properties, make sure the Paper Type setting

matches the paper loaded in the tray.

IS THE TONER LOW?

When Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1Remove the specified print cartridge.

2Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3Reinsert the print cartridge and continue printing.

IS A PRINT CARTRIDGE DEFECTIVE?

Replace the print cartridge.

Print irregularities

These are possible solutions. Try one or more of the following:

HAS THE PAPER ABSORBED MOISTURE DUE TO

HIGH HUMIDITY?

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

MAKE SURE THE PAPER TYPE SETTING

MATCHES THE PAPER LOADED IN THE TRAY

From Print Properties, change the Paper Type setting to match

the paper loaded in the tray.

CHECK THE PAPER

Avoid textured paper with rough finishes.

IS THE TONER LOW?

When Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1Remove the specified print cartridge.

2Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3Reinsert the print cartridge and continue printing.

IS THE FUSER DEFECTIVE OR WORN?

Replace the fuser.

Print is too dark

These are possible solutions. Try one or more of the following:

MAKE SURE THE IMAGE OPTIONS SETTINGS ARE

NOT TOO DARK

From Print Properties, adjust the Brightness setting before

sending the job to print.

Note: This solution applies to Windows users only.

IS A PRINT CARTRIDGE DEFECTIVE?

Replace the print cartridge.

Uneven print density

These are possible solutions. Try one or more of the following:

IS A PRINT CARTRIDGE DEFECTIVE?

Replace the print cartridge.

IS THE TRANSFER BELT DEFECTIVE?

Replace the transfer belt.

Incorrect margins

Check to see if the paper guides in the selected tray are set for a

different paper size than what is loaded in the tray. If so, move the

guides in the tray to the proper positions for the size loaded.

Skewed print

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

CHECK THE PAPER

Make sure you are using paper that meets the printer

specifications.

Blank pages

These are possible solutions. Try one or more of the following:

IS THE TONER LOW?

When Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1Remove the specified print cartridge.

2Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3Reinsert the print cartridge and continue printing.

IS THE PRINT CARTRIDGE DEFECTIVE OR EMPTY?

Replace the print cartridge.

REMOVE ANY PACKAGING MATERIALS FROM THE

PRINT CARTRIDGE AND REINSTALL IT

For more information, see the setup documentation that came

with the printer.

IS THE TRANSFER BELT DEFECTIVE OR EMPTY?

Replace the transfer belt.

Clipped images

These are possible solutions. Try one or more of the following:

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

MAKE SURE THE PAPER TYPE SETTING

MATCHES THE PAPER LOADED IN THE TRAY

From Print Properties, change the Paper Type setting to match

the paper loaded in the tray.

CHECK THE PAPER SIZE SETTING

Make sure the Paper Size setting matches the paper loaded in

the tray.

Solid color pages

These are possible solutions. Try one or more of the following:

IS A TONER CARTRIDGE DEFECTIVE?

Replace the toner cartridge.

DOES THE PRINTER NEED TO BE SERVICED?

Contact Customer Support.

Paper curl

These are possible solutions. Try one or more of the following:

MAKE SURE THE PAPER TYPE SETTING

MATCHES THE PAPER LOADED IN THE TRAY

From Print Properties, change the Paper Type setting to match

the paper loaded in the tray.

HAS THE PAPER ABSORBED MOISTURE DUE TO

HIGH HUMIDITY?

•Load paper from a fresh package.

•Storepaper in its original wrapper until you are ready to use

it.

Toner specks

These are possible solutions. Try one or more of the following:

IS THE TONER LOW?

When Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1Remove the specified print cartridge.

2Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3Reinsert the print cartridge and continue printing.

IS THE TRANSFER BELT DEFECTIVE OR WORN?

Replace the transfer belt.

IS THE FUSER DEFECTIVE OR WORN?

Replace the fuser.

IS THERE TONER IN THE PAPER PATH?

If there is excess toner in the paper path, contact Customer

Support.

Toner rubs off

These are possible solutions. Try one or more of the following:

CHECK THE PAPER TYPE SETTING

From Print Properties, change the Paper Type setting to match

the paper loaded in the tray.

IS THE FUSER DEFECTIVE OR WORN?

Replace the fuser.

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