Lucent Technologies INTUITY Voice/FAX Messaging Bedienungsanleitung

INTUITY™

Voice/FAX Messaging User’s Guide

585-310-733

Comcode 107731481

Issue 2

February 1996

Notice

Every effort was made to ensure that the information in this book was

complete and accurate at the time of printing. However, information is

subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by

an unauthorized party, for example, persons other than your company’s

employees, agents, subcontractors, or persons working on your com-

pany’s behalf. Note that there may be a risk of toll fraud associated with

your telecommunications system and, if toll fraud occurs, it can result in

substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security ofyour sys-

tem, such as programming and configuring your equipment to prevent

unauthorized use. The system manager is also responsible for reading all

installation, instruction, and system administration documents provided

with this product in order to fully understand the features that can intro-

duce risk of toll fraud and the steps that can be taken to reduce that risk.

Lucent Technologies does not warrant that this product is immune from or

will prevent unauthorized use of common-carrier telecommunication ser-

vices or facilities accessed through or connected to it. Lucent Technolo-

gies will not be responsible for any charges that result from such

unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical support or assistance, call Technical Service Center Toll Fraud

Intervention Hotline at 1 800 643-2353.

Lucent Technologies Web Page

The world wide web home page for Lucent Technologies is:

http://www.lucent.com

Federal Communications Commission Statement

Part 15: Class A Statement. This equipment has been tested and found

to comply with the limits for a Class A digital device, pursuant to Part 15

of the FCC Rules. These limits are designed to provide reasonable pro-

tection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can radi-

ate radio-frequency energy and, if not installed and used in accordance

with the instructions, may cause harmful interference to radio communi-

cations. Operation of this equipment in a residential area is likely to

cause harmful interference, in which case the user will be required to cor-

rect the interference at his own expense.

Part 68: Answer-Supervision Signaling. Allowing this equipment to be

operated in a manner that does not provide proper answer-supervision sig-

naling is in violation of Part 68 Rules. This equipment returns answer-

supervision signals to the public switched network when:

• Answered by the called station

• Answered by the attendant

• Routed to a recorded announcement that can be administered by

the CPE user

This equipment returns answer-supervision signals on all DID calls for-

warded back to the public switched telephone network. Permissible

exceptions are:

• A call is unanswered

• A busy tone is received

• A reorder tone is received

Ordering Information

Call: Lucent Technologies BCS Publications Center

Voice 1 800 457-1235 International Voice 317 322-6791

Fax 1 800 457-1764 International Fax 317 322-6699

Write: Lucent Technologies BCS Publications Center

2855 N. Franklin Road

Indianapolis, IN 46219

Order: Document No. 585-310-733

Comcode 107731481, Issue 2, February 1996

For additional documents, refer to the section in “About This Document”

entitled “Related Resources.”

You can be placed on a standing order list for this and other documents

you may need. For more information on standing orders, or to be put on a

list to receive future issues of this document, contact the Lucent Technol-

ogies Publications Center.

Acknowledgment

This document was prepared by the Product Documentation Develop-

ment, Lucent Technologies, Denver, CO.

iii

Contents

■Welcome 1

■Call Answering 1

■Voice Mail 1

■FAX Messaging 1

■Intuity Advantages 2

■Voice Prompts and Help 2

■Terms and Concepts 3

Activity Menu 3

Address 3

Address Before Record (ABR) 4

Autodelete 4

Autoprint 4

Header 4

Mailbox 5

Personal Fax Extension 6

■How to Navigate Your Mailbox Options 7

■How to Log In 9

Creating or Changing Your Password 10

Recording Your Name 11

Creating Your Personal Greeting 12

Recording Your Basic Greeting 12

Composing a Single Voice-fax Extension Greeting 13

Contents

Composing a Greeting If You Have a

Personal Fax Extension 13

■How to Record and Send Messages 14

Setting Addressing Options 15

Selecting Delivery Options 15

Creating and Sending a Fax-only Message (ABR on) 16

Creating and Sending a Voice Message (ABR on) 17

Creating and Sending a Voice Message (ABR off) 19

Creating and Sending a Voice-fax Message (ABR on) 21

Sharing Fax Machines 23

■How to Get and Respond to Messages 23

Listening to a Message Header 23

Responding to a Message 24

Printing a Fax 24

Acting on a Header or Message 25

Scanning Messages Quickly 26

■How to Create and Use Multiple Personal Greetings 26

Call Types 27

Defining Call Types (the first time) 27

Changing Call Type Definition 28

Assigning Greetings to Call Types 29

Activating Previously Recorded Greetings 29

Scanning All Greetings 30

Contents

■How to Access Outgoing or Filed Messages 32

Accessing Outgoing Messages 32

Selecting a Message 32

Modifying a Message 33

Re-sending a Message 34

■How to Create Mailing Lists 35

Creating a List 35

Deleting Addresses from a List 36

Scanning List Summaries 37

Reviewing and Modifying a List 38

■How to Create a Personal Directory 39

Creating and Appending a Directory 39

Reviewing and Deleting Entries from a Directory 40

■How to Use Directory Assistance 41

■How to Leave a Call Answer Message 42

■Command Summary 44

■Tips and Highlights 45

General Message Handling 45

Leaving Messages When No One Answers 47

Sending Voice Mail 47

Contents

Welcome

INTUITYTM Voice/FAX Messaging is a powerful call answer, voice mail, and fax-

message system. Besides sending and receiving voice mail, you can send,

receive, forward, and voice annotate faxes.

Call Answering

INTUITY Voice/FAX Messaging answers calls when you are unavailable or too

busy to answer your telephone. Callers may then leave messages in your

voice “mailbox.” Later, you can access your mailbox to get those messages.

Voice Mail

INTUITY Voice/FAXMessaging lets you record voice and voice-fax messages in

advance and send them directly to the mailboxes of other system users without

actually calling their telephones.

Conversely, other users can record and send voice mail messages and voice-

fax messages directly to your mailbox. When convenient, you can access your

mailbox to get those messages.

FAX Messaging

INTUITY Voice/FAXMessaging lets you send, receive, and voice annotate faxes.

You can forward, voice annotate, and re-send received faxes; or direct faxes to

printers, PCs, or LAN fax servers.

You can send or forward a fax to any address within your system (and append

a voice message to the fax if you choose); or you may elect to send or forward

only a fax to an address outside your system. You can send or forward faxes

to internal extensions, by using system mailing lists, and/or

external

numbers, by addressing your fax messages individually.

Intuity Advantages

INTUITY Voice/FAX Messaging provides four key voice and fax advantages:

Voice Prompts and Help

INTUITY Voice/FAXMessaging voice prompts tell you what to do at every step in

a task. Once you have selected the appropriate Activity Menu option, you can

rely solely on the voice prompts

to figure out what to do.

To find help at any time, press . The voice prompts define what step

you’re on and what your options are.

To return to the Activity Menu, press ( ).

Mobility You can access your voice, fax, and voice-fax

messages from anywhere.

You can retrieve a fax from your mailbox and have it

printed anywhere a fax machine is available.

With compatible fax software and a modem, you can

access and download faxes to a PC or laptop

computer for later use.

Convenience You can retrieve your voice, fax, and voice-fax

messages from your desktop, from your home office,

from anywhere in the country, or from across theworld.

You can also retrieve your voice, fax, and voice-fax

messages any

time

you want.

Privacy You control when and where a voice or fax message is

retrieved, and where a fax is printed, so you can be

sure that it ends up in your hands only.

Security Only you can retrieve your voice, fax, and voice-fax

messages using your password-protected login to

access your mailbox.

*R*7

Terms and Concepts

Activity Menu

After you log into the system, you have six principal keypad activities,

represented by the Activity Menu graphic below. As you press keys in the

Activity Menu to access the principal functions, you move to different menu

levels and the keys change meaning.

Address

A telephone number (usually an extension) or a name specified for an outgoing

voice, fax, or voice-fax message (equivalent to an address on a letter).

Address Before Record (ABR)

A user-selected option (on/off) that defines whether a message is addressed

before it is created, or created before it is addressed.

Autodelete

A user-selected option (on/off) that defines whether the system automatically

removes faxes from the mailbox as they are printed.

Autoprint

A user-selected option (on/off) that defines whether the system automatically

sends faxes to a designated fax printer.

Header

A summary of an incoming voice, fax, or voice-fax message (equivalent to a

return address and postmark on a letter). It includes the length of the message

in minutes and/or seconds, and a page count for fax messages. The three

header types are:

Voice message

“Message from Norman Bates, received 7:34 AM, Friday, April seventh, 70

seconds, extension 77956.”

Fax message

“Fax call from extension 40668, received 1:22 PM, Thursday, August third, 4

pages.”

Voice-fax message

“Voice and fax message from Eileen Dover, received 3:16 PM, Monday,

December twelfth, 45 seconds, 3 pages, extension 75433.”

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