SNOW JOE®+ SUN JOE®CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe®+ Sun Joe®are dedicated
to you, our customer. We strive to make your
experience as pleasant as possible. Unfortunately,
there are times when a product does not work or
breaks under normal operating conditions. We think
it’s important that you know what you can expect from
us. That’s why we created the Snow Joe®+ Sun Joe®
promise.
OUR PROMISE: Snow Joe®+ Sun Joe®warrant new
products for two years from the date of purchase. If
your product does not work, or there’s an issue with
a specic part, we will x this by either sending you
a free replacement part or by sending you a new or
comparable product at no charge. How cool is that!
Before you know it, you’ll be back in action cutting,
sawing, mowing, washing and…?
PRODUCT REGISTRATION:
Snow Joe®, LLC (“Snow Joe®+ Sun Joe®”) strongly
encourages you to register your purchase. You can
register online at snowjoe.com/ProductRegistration.
Failure to register your product purchase will not
diminish your warranty rights. However, registering your
purchase will allow Snow Joe®+ Sun Joe®to better
serve you with any of your customer service needs.
WHO CAN SEEK WARRANTY COVERAGE?
This Warranty is extended by Snow Joe®+ Sun Joe®
to the owner of this new product for residential and
personal household use only. This Warranty does
not apply to products used for commercial, rental or
re-sale purposes. Should ownership of this product
change during the 2-year period, please update
the product’s owner information at snowjoe.com/
ProductRegistration.
WHAT IS COVERED?
Snow Joe®+ Sun Joe®warrants to the owner that
if this product fails within 2 years from the date of
purchase due to a defect in material or workmanship
or as a result of normal wear and tear from ordinary
household use, Snow Joe®+ Sun Joe®will send a
replacement part or product, as needed, free of charge
and with free shipping to the original purchaser.
If, in Snow Joe®+ Sun Joe®’s sole discretion, the failed
product cannot be repaired with a part, Snow Joe®+
Sun Joe®will elect to either (A) send a new product at
no charge and with free shipping or (B) refund the full
purchase price to the owner.
WHAT IS NOT COVERED?
This Warranty does not apply to products that
have been used commercially or in non-household
applications. This Warranty does not cover cosmetic
changes that do not aect performance.
This Warranty is only valid if the product is used
and maintained in accordance with the instructions,
warnings and safeguards contained in the owner’s
manual. Snow Joe®+ Sun Joe®will not be responsible
for the cost of any unauthorized warranty repairs. This
warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment
or service during reasonable periods of malfunction
or non-use of this product while waiting for a
replacement part or unit under this warranty. Wearing
parts like belts, augers, chains and tines are not
covered under this warranty, and can be purchased
at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563). Batteries are covered in full for
90-days from the date of purchase.
Repair, replacement or refund of the purchase price
are the exclusive remedies of purchaser and the sole
liability of Snow Joe®+ Sun Joe®under this warranty.
No employee or representative of Snow Joe®+ Sun
Joe®is authorized to make any additional warranty or
any modication to this warranty which may be binding
upon Snow Joe®+ Sun Joe®. Accordingly, purchaser
should not rely upon any additional statements made
by any employee or representative of Snow Joe®+
Sun Joe®. In no event, whether based on contract,
indemnity, warranty, tort (including negligence),
strict liability or otherwise, shall Snow Joe®+ Sun
Joe®be liable for any special, indirect, incidental, or
consequential damages, including, without limitation,
loss of prot or revenue.
Some states do not allow limits on warranties. In such
states, the above limitations may not apply to you.
Outside the USA, other warranties may apply.
HAVE A QUESTION? WE’RE HERE TO HELP! 1-866-766-9563 OR
VISIT US ONLINE AT SNOWJOE.COM
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