Matrix PRASAR UCS Benutzerhandbuch

PRASAR UCS

The Unified Communication Server for Modern Enterprises

System Manual

Documentation Disclaimer

Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and

manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation of the product. The product may not support all the features and facilities

described in the documentation.

Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise

information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect

to this documentation and disclaims any implied warranties. While every precaution has been taken in the

preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any

liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,

losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this

product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix

Comsec's operating and maintenance instructions.

without the prior written consent of Matrix Comsec.

Version 2

Release date: November 12, 2019

Table of Contents i

Contents

Introduction..................................................................................................................................................... 1

Welcome ............................................................................................................................................................. 1

About this System Manual .................................................................................................................................. 1

Product Description ....................................................................................................................................... 5

Overview ............................................................................................................................................................. 5

Know Your SPARK200 ....................................................................................................................................... 8

The Interfaces ................................................................................................................................................... 10

Applications of PRASAR UCS .......................................................................................................................... 14

Technical Specifications of SPARK200 ............................................................................................................ 18

Compatibility Versions of Extended Clients ...................................................................................................... 20

Licenses Supported in PRASAR UCS .............................................................................................................. 21

Installing SPARK200 .................................................................................................................................... 29

Before You Start ................................................................................................................................................ 29

Verify the Packaging Contents .......................................................................................................................... 30

Protecting the System and Yourself .................................................................................................................. 36

Connecting SIP Extensions ............................................................................................................................... 39

Switching ON the System ................................................................................................................................. 86

Configuring Basic PRASAR UCS Settings................................................................................................. 87

System Engineer Mode ..................................................................................................................................... 87

System Administrator Mode .............................................................................................................................. 90

Front Desk User Mode ...................................................................................................................................... 93

Using Configuration ........................................................................................................................................... 95

Configuring System Pre-requisites .................................................................................................................... 97

Configuring ‘Region’ .......................................................................................................................................... 98

Configuring Network Parameters ...................................................................................................................... 99

Configuring Redundancy Parameters ............................................................................................................. 113

Configuring Extensions ............................................................................................................................. 118

Templates for Configuring Extensions ............................................................................................................ 118

Configuring SIP Extensions ............................................................................................................................ 135

Configuring Matrix SPARSH VP248 ............................................................................................................... 139

Configuring Matrix SPARSH VP310 ............................................................................................................... 157

Configuring Matrix SPARSH VP330 ............................................................................................................... 176

Configuring Matrix SPARSH VP510 ............................................................................................................... 193

Configuring Matrix Extended SPARSH VP710 ............................................................................................... 213

Configuring Matrix VARTA WIN200 UC Client ................................................................................................ 224

ii Table of Contents

Configuring Matrix VARTA ADR100/AMP100 UC Clients .............................................................................. 235

Configuring SIP Extensions using Bulk Configuration .................................................................................... 250

Auto Sign-In Parameters ................................................................................................................................. 262

VARTA License Management ......................................................................................................................... 265

Configuring Standard SIP Phones .................................................................................................................. 267

Standard SIP Authorization Profile .................................................................................................................. 308

Third Party IP-Phone General Parameters ..................................................................................................... 311

Device Management ....................................................................................................................................... 313

Black List IP Address - SIP Extensions ........................................................................................................... 316

DSS Keys Programming ................................................................................................................................. 318

Configuring 'Operator' ..................................................................................................................................... 332

Extension Search ............................................................................................................................................ 337

Configuring VoIP Parameters ......................................................................................................................... 338

Configuring Trunks .................................................................................................................................... 344

Templates for Configuring Trunk Lines ........................................................................................................... 344

SIP Hardware Template .................................................................................................................................. 344

Trunk Feature Template .................................................................................................................................. 350

Configuring SIP Trunks ................................................................................................................................... 359

Configuring LCR .............................................................................................................................................. 378

Configuring Emergency Number Dialing ......................................................................................................... 390

Configuring Voice Mail System ................................................................................................................. 397

Configuring VMS General Parameters ............................................................................................................ 398

General Mailbox Settings ................................................................................................................................ 405

Extension Voice Mail Settings ......................................................................................................................... 407

Voice Mail Auto-Attendant Menu ..................................................................................................................... 414

Language Selection Profile ............................................................................................................................. 434

Message Profile .............................................................................................................................................. 438

Call Transfer Profile ........................................................................................................................................ 451

Notification via Call-Profile .............................................................................................................................. 479

Mailbox Menu .................................................................................................................................................. 482

Distribution List ................................................................................................................................................ 490

Recording Voice Messages ............................................................................................................................ 492

Prompts Management ..................................................................................................................................... 494

Mailbox Status ................................................................................................................................................. 504

Voicemail Backup ............................................................................................................................................ 507

VMS Debug ..................................................................................................................................................... 513

Features and Facilities ............................................................................................................................... 515

Abbreviated Dialing ......................................................................................................................................... 515

Access Codes ................................................................................................................................................. 537

Account Codes ................................................................................................................................................ 543

Alarms ............................................................................................................................................................. 550

Alternate Number Dialing ................................................................................................................................ 559

Apple Push Notification Service Support ........................................................................................................ 565

Authority Codes ............................................................................................................................................... 568

Auto Attendant ................................................................................................................................................ 574

Auto Answer .................................................................................................................................................... 577

Auto Call Back (ACB) ...................................................................................................................................... 580

Auto Redial ...................................................................................................................................................... 585

Automatic Number Translation ........................................................................................................................ 589

Barge-In .......................................................................................................................................................... 593

Busy Lamp Field for Trunks ............................................................................................................................ 596

Call Back on Trunk Ports ................................................................................................................................ 598

Call Budget on Extension ................................................................................................................................ 603

Table of Contents iii

Call Budget on Trunk ...................................................................................................................................... 608

Call Chaining ................................................................................................................................................... 613

Call Cost Calculation (CCC) ............................................................................................................................ 615

Call Cost Display ............................................................................................................................................. 640

Call Duration Control (CDC) ............................................................................................................................ 641

Call Duration Display ....................................................................................................................................... 649

Call Forward .................................................................................................................................................... 650

Call Forward-Remote ...................................................................................................................................... 657

Call Forward-Scheduled .................................................................................................................................. 661

Call Forward-When Not Registered ................................................................................................................ 666

Call Hold .......................................................................................................................................................... 671

Call Park .......................................................................................................................................................... 676

Call Logs ......................................................................................................................................................... 681

Call Pick Up ..................................................................................................................................................... 685

Call Progress Tones ........................................................................................................................................ 689

Call Restriction based on IP Address .............................................................................................................. 702

Call Taping ...................................................................................................................................................... 704

Call Toggle ...................................................................................................................................................... 713

Call Traffic ....................................................................................................................................................... 716

Call Transfer .................................................................................................................................................... 720

Calling Line Identification and Presentation (CLIP) ......................................................................................... 726

Calling Line Identification Restriction (CLIR) ................................................................................................... 728

Cancel All Station Features ............................................................................................................................. 730

Class of Service (COS) ................................................................................................................................... 732

CLI Based Routing .......................................................................................................................................... 739

Closed User Group (CUG) .............................................................................................................................. 743

Communication Ports ...................................................................................................................................... 749

Conference-3 Party ......................................................................................................................................... 751

Conference-Multiparty ..................................................................................................................................... 754

Conference Dial-In .......................................................................................................................................... 760

Conflict Dialing ................................................................................................................................................ 766

Conversation Recording .................................................................................................................................. 768

COSEC Integration ......................................................................................................................................... 772

Customer Name .............................................................................................................................................. 774

Day Night Mode .............................................................................................................................................. 775

Daylight Saving Time (DST) ............................................................................................................................ 778

Department Call .............................................................................................................................................. 784

Dial By Name .................................................................................................................................................. 794

Dialed Number Directory ................................................................................................................................. 797

Dial Plan for SIP Extension ............................................................................................................................. 799

Digest Authentication ...................................................................................................................................... 801

Direct Dialing-In (DDI) ..................................................................................................................................... 803

Direct Inward System Access (DISA) .............................................................................................................. 810

Direct Station Selection Console ..................................................................................................................... 817

Distinctive Rings .............................................................................................................................................. 819

Do Not Disturb (DND) ..................................................................................................................................... 821

DSS Call Pick-Up ............................................................................................................................................ 829

Dynamic Lock .................................................................................................................................................. 831

Emergency Calls (911) - Reporting to PSAP .................................................................................................. 838

Emergency Conference .................................................................................................................................. 840

Emergency Detection and Reporting .............................................................................................................. 844

Emergency Dialing .......................................................................................................................................... 847

Extended IP Phone/VARTA UC Client - Operation ......................................................................................... 849

Firebase Cloud Messaging (FCM) Support ..................................................................................................... 892

Flashing on Trunks (Continued Dialing) .......................................................................................................... 895

Flexible Numbers ............................................................................................................................................ 896

iv Table of Contents

Floor Service ................................................................................................................................................... 899

Follow Me ........................................................................................................................................................ 904

Forced Answer ................................................................................................................................................ 906

Forced Call Disconnection .............................................................................................................................. 907

Gain Settings ................................................................................................................................................... 909

Handover and Handoff .................................................................................................................................... 911

Help Desk ........................................................................................................................................................ 912

Holiday Table .................................................................................................................................................. 913

Hotline ............................................................................................................................................................. 917

Incoming CLI Modification ............................................................................................................................... 922

Intercom .......................................................................................................................................................... 925

Internal Call Restriction ................................................................................................................................... 927

Interrupt Request (IR) ..................................................................................................................................... 930

Last Caller Recall ............................................................................................................................................ 932

Last Number Redial ........................................................................................................................................ 933

Least Cost Routing-Carrier Pre-Selection ....................................................................................................... 934

License Management ...................................................................................................................................... 936

Lightweight Directory Access Protocol (LDAP) ............................................................................................... 949

Live Call Supervision ....................................................................................................................................... 954

Logical Partition ............................................................................................................................................... 955

Macros ............................................................................................................................................................ 957

Meet Me Paging .............................................................................................................................................. 959

Message Wait ................................................................................................................................................. 961

Mobility Extension ........................................................................................................................................... 964

Multi-Stage Dialing .......................................................................................................................................... 971

Music on Hold (MoH) ...................................................................................................................................... 973

MoH Management ........................................................................................................................................... 974

Mute ................................................................................................................................................................ 976

Number Lists ................................................................................................................................................... 978

One Touch Transfer ........................................................................................................................................ 982

Outgoing Trunk Bundle ................................................................................................................................... 985

OG Trunk Bundle Group ................................................................................................................................. 987

Paging ............................................................................................................................................................. 991

Peer-to-Peer Calling ........................................................................................................................................ 995

PIN Dialing ...................................................................................................................................................... 999

Presence ....................................................................................................................................................... 1003

Preset Call Forward ...................................................................................................................................... 1009

Priority ........................................................................................................................................................... 1012

Privacy .......................................................................................................................................................... 1015

Quick Dial ...................................................................................................................................................... 1016

Raid ............................................................................................................................................................... 1018

RCOC (Return Call to Original Caller) .......................................................................................................... 1020

Real Time Clock (RTC) ................................................................................................................................. 1024

Redundancy .................................................................................................................................................. 1030

Redundancy Notification Call ........................................................................................................................ 1038

Reminder ....................................................................................................................................................... 1042

Room Monitor ................................................................................................................................................ 1048

Routing Group ............................................................................................................................................... 1050

Response Mapping ....................................................................................................................................... 1053

Security Settings ........................................................................................................................................... 1054

Selective Port Access ................................................................................................................................... 1060

Self Ring Test ................................................................................................................................................ 1061

Shared Call Appearance ............................................................................................................................... 1062

SMTP Settings .............................................................................................................................................. 1064

Simple Network Management Protocol (SNMP) ........................................................................................... 1067

Simple Network Time Protocol - SNTP ......................................................................................................... 1073

Table of Contents v

Static Routing Table ...................................................................................................................................... 1075

Station Message Detail Recording (SMDR) .................................................................................................. 1079

Station Message Detail Recording-Storage .................................................................................................. 1080

Station Message Detail Recording-Report .................................................................................................... 1085

Station Message Detail Recording-Online .................................................................................................... 1098

Station Message Detail Recording-Posting ................................................................................................... 1103

System Activity Log ....................................................................................................................................... 1124

System Activity Log Display .......................................................................................................................... 1131

System Fault Log .......................................................................................................................................... 1132

System Fault Log Display ............................................................................................................................. 1137

System Log Notification ................................................................................................................................ 1138

System Parameters ....................................................................................................................................... 1140

System Timers and Counts ........................................................................................................................... 1152

System Security ............................................................................................................................................ 1157

Time Tables .................................................................................................................................................. 1167

Time Zone Display ........................................................................................................................................ 1170

Toll Control .................................................................................................................................................... 1172

Trunk Landing Group (TLG) .......................................................................................................................... 1181

User Absent/Present ..................................................................................................................................... 1184

User Password .............................................................................................................................................. 1186

Video Call ...................................................................................................................................................... 1187

Virtual Extension ........................................................................................................................................... 1189

Walk-In Class of Service ............................................................................................................................... 1192

Voice Mail Features .................................................................................................................................. 1196

Accessing your Mailbox ................................................................................................................................ 1196

Alarms and Reminders .................................................................................................................................. 1198

VMS DISA Login ........................................................................................................................................... 1203

Sending Messages ........................................................................................................................................ 1205

Redirecting Messages ................................................................................................................................... 1207

Recording Personal Greetings ...................................................................................................................... 1210

Recording Conditional Greetings .................................................................................................................. 1211

Message Verification ..................................................................................................................................... 1212

Message Notification ..................................................................................................................................... 1215

Mailbox Settings ............................................................................................................................................ 1216

Listening to Messages .................................................................................................................................. 1218

Leaving a Message ....................................................................................................................................... 1219

Accessing the General Mailbox ..................................................................................................................... 1220

Forwarding Messages ................................................................................................................................... 1222

Email Based Notification ............................................................................................................................... 1224

Message Wait Notification via Call ................................................................................................................ 1225

Dial By Name ................................................................................................................................................ 1227

Dial by Extension Number ............................................................................................................................. 1228

Call Transfer Types ....................................................................................................................................... 1229

Broadcast Message ...................................................................................................................................... 1230

System Maintenance ................................................................................................................................ 1231

Certificate Management ................................................................................................................................ 1231

Configuration Backup/Restore ...................................................................................................................... 1240

Firmware Management ................................................................................................................................. 1243

Command Logs ............................................................................................................................................. 1245

Logs .............................................................................................................................................................. 1248

Default Settings ............................................................................................................................................. 1249

PCAP Trace .................................................................................................................................................. 1257

Network Diagnosis ........................................................................................................................................ 1266

Network Drive Settings .................................................................................................................................. 1268

vi Table of Contents

Restart the System ........................................................................................................................................ 1270

SIP Extension ................................................................................................................................................ 1271

Call Manager Debug ..................................................................................................................................... 1272

Health Monitor Debug ................................................................................................................................... 1274

Media Server Debug ..................................................................................................................................... 1276

Session Manager Debug ............................................................................................................................... 1278

System Status ........................................................................................................................................... 1280

System Details .............................................................................................................................................. 1280

System Usage ............................................................................................................................................... 1281

System Performance ..................................................................................................................................... 1282

USB Status .................................................................................................................................................... 1283

Web Jeeves Users ........................................................................................................................................ 1284

Appendix ................................................................................................................................................... 1285

Technical Specifications of Supported Terminals ......................................................................................... 1285

Packing List ................................................................................................................................................... 1296

VMS Prompts ................................................................................................................................................ 1299

PRASAR UCS Features Supported in Terminals ......................................................................................... 1312

Features at a Glance ..................................................................................................................................... 1319

SA Commands .............................................................................................................................................. 1326

PRASAR UCS Features tested on IP Phones of different Brands ................................................................ 1330

PRASAR UCS Features supported with RTP/Direct RTP ............................................................................ 1332

Acronyms ...................................................................................................................................................... 1333

Warranty Statement ...................................................................................................................................... 1335

Disposal of Products/Components after End-Of-Life .................................................................................... 1336

E-Waste Management and Handling Rules .................................................................................................. 1337

Regulatory Information .................................................................................................................................. 1341

Regulatory Information for Terminals ............................................................................................................ 1343

Open Source Licensing Terms and Conditions ............................................................................................. 1348

Matrix PRASAR UCS System Manual 1

CHAPTER 1

Introduction

Welcome

Thank you for choosing our product PRASAR UCS! We hope you will make optimum use of this intelligent, fully

hosted and managed Unified Communication Server. Please read this document carefully to get acquainted with

the product before installing and operating it.

About this System Manual

This System Manual provides information and instructions for installing, configuring and using the PRASAR UCS.

You may also refer to PRASAR UCS Quick Start, for quick installation. To view or download the Quick Start, scan

the QR Code printed on the Product Label/Packaging Label.

For instructions on using the features of the PRASAR UCS by the clients, refer to the respective User Guides. The

documentation can be found at https://www.matrixtelesol.com/product-manuals.html

For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-

registration-form.html

Intended Audience

This System Manual is aimed at:

•System Engineers, who will install, maintain and support the system. System Engineers are persons who

customize the system configuration to meet the requirements of the organization/users. It is assumed that

they are experienced in installing the Unified Communication Server, are familiar with telecom wiring

technology, how it works, and the various technical terms and functions associated with it. The SE must

have undergone training in configuring the PRASAR UCS.

No one, other than the System Engineer is permitted to make any alterations to the configuration of the

PRASAR UCS.

•System Administrators, are the people administering the system. Generally an operator/receptionist in

an organization, or the staff manning the reception or front desk area of the establishment are selected as

System Administrators.

It is assumed that the System Administrators have some previous experience in administering the system

and its Terminals and Consoles. The System Administrators are not expected to install and program the

Andere Handbücher für PRASAR UCS

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