FAQS
Can I cancel the alarm if accidentally pressed and
activated?
Press and hold the help button on your device or wrist/
neck pendant for 5 seconds until the device says
“Alarm Cancelled.” Please wait until you hear the
prompt to release.
If I initiate an emergency call does that mean that an
EMT will show up at my door?
No, don’t worry! You will be connected to our 24/7
Monitoring Center operators who will ask if everything
is okay. Once he or she understands the situation, you
will be connected with an ambulance, police, or Care
Circle member.
Do I need the Mobile 2.0 with me when I leave the house
if I’m wearing my neck or wrist pendant?
Yes. Although the pendant will activate a signal, you’ll
need the Mobile 2.0 device in order to connect with the
monitoring center and speak with the operator.
WARNING
There is a mild strangulation and choking hazard, due to the very
nature of wearing a neck pendant. Injury is unlikely, and the Neck
Pendant has been designed to break away when tugged.
This device complies to Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
This device may not cause harmful interference, and this device
must accept any interference received, including interference
that may cause undesired operation.
CAUTION
To assure continued compliance, any changes or modification
not expressly approved by the party responsible for compliance
may void the user’s authority to operate this equipment. Use only
shielded interface cables when connecting to computer
or peripheral devices.
Does the Mobile 2.0 have location tracking?
Yes, the Mobile 2.0 device has both GPS and WiFi
location tracking.
How far can I be away from the Mobile 2.0 for the
device to work?
The device has a range of up to 500 ft from the
Mobile 2.0 device.
How do I know when the battery is running low on my
Mobile 2.0?
You can press SmartiVoice Assist to hear your battery
level. If your device is running very low, the light on the
device will blink red every 3 seconds.
Can I wear the Mobile 2.0 in the shower?
Yes, the Mobile 2.0 can be worn in the shower.
Pairing Your Device with Accessories
Press and hold SmartiVoice Assist. When
you hear the menu prompt for pendant
pairing, release the info button. You will
hear a series of prompts. The device will
say, “Pairing completed.”
WARNING
There is a mild strangulation and choking hazard, due to the very
nature of wearing a neck pendant. Injury is unlikely, and the Neck
Pendant has been designed to break away when tugged.
Wearing the Belt Clip
Hook the belt clip into the back of the device.
Press the button on the clip to remove.
