WARRANTY POLICIES
AND REGISTRATION
CARD/FORM
WARRANTY POLICIES
AND REGISTRATION
CARD/FORM
P5 OF 44 P6 OF 44
YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
LIMITED PRODUCT WARRANTY POLICIES
The YMGI products are designed and manufactured free from defects in workmanship, and materials for normal
use. However, for any reason, including many handlings and occasions between the YMGI factories/warehouses
and where you receive the products, the unit doesn't work, YMGI Group will help to remedy the occurrence in the
following warranting ways:
Compressor: YMGI will warrant the compressor of YMGI-validated and approved warranty filing, for a period of
5 years from the date of successful installation at original location.
Parts: YMGI will warrant parts of YMGI-validated and approved warranty filing, for one year from the date of
successful installation at original location.
All warranty compressors and parts replaced will become the sole property of YMGI Group and must be returned
to YMGI Group upon request. Warranty parts may be new or refurbished. All parts are tested and approved
before shipping.
At no time does the YMGI Group warrant labor cost of any type. Warranty will start from the date of
successful installation at initial location, or 90 days as of original shipping date from YMGI Group,
whichever comes first.
This is a standard warranty of limited liability and DOES NOT cover the following:
* Any damage or repairs to properties, or persons as an incident or consequence of improper or faulty
transportation, installation, operation, maintenance or service.
* Damage caused by frozen or broken water hoses or refrigeration pipes in the event of equipment failure.
* Any damage as a result of floods, fire, wind, lightening, accidents, corrosive atmosphere or any other conditions
beyond the control of YMGI Group.
* Any damage due to interruption or inadequate electrical service to equipment.
* Any products that are installed outside the US or Canada.
* Any unit that has been moved from the original installation address.
* Any labor costs associated with the installation or service of the unit.
* Poor unit performance due to improper unit selection (SEER, Unit size).
To validate the above warranties, ALL the following conditions must all be fulfilled:
1. The unit was fully (100%) and successfully installed by licensed or certified HVAC technicians.
2. The unit was installed following all NEC, state and local codes.
3. The unit was installed following all instructions and manuals made by YMGI Group.
4. ALL fields, especially the technician-checklist, of the Limited Warranty Registration Card/Form were filled
completely by the installing technician and signed by both the installing company technician and the unit owner.
5. The Limited Warranty Registration Card/Form and a copy of the original installing company's invoice had
been received by YMGI Group-Warranty Dept., POB 1559, O'Fallon, MO 63366, within 7 days of successful
installation.
No warranty filing will be validated or approved, if any one of the above 5 conditions is not met.
Product registration doesn't guarantee the validity of this limited warranty statement.
Steps to follow for warranty part replacement:
1. Installing or service technician contacts YMGI tech support at 1-866-833-3138 ext 703 from the jobsite, to
double-check and confirm with YMGI Technical support the exact part(s) needed to fix all the problems.
2. YMGI will check the customer's warranty filing. Parts for validated and approved warranty will not be charged.
Parts of invalid warranty filing or unapproved warranty requesting, will be charged accordingly.
3. YMGI will ground ship out the parts ASAP. Expedited shipping is available at the customer's cost.
4. Replacement parts of approved warranty registration are to be warranted for the remainder of the 1 year parts
and 5 year compressor warranty. Purchasing of replacement parts of invalid warranty filing or unapproved
warranty requesting, will be as they are and bear no warranty.
YMGI keeps on improving products with various engineering changes without prior notice. Such improvements
or changes include but not limited to product specification, appearance, functions, sizes, packaging and others.
These improvements or changes will not void the limited warranty stated herein. YMGI keeps the final explanation
of this warranty policy.
LIMITED PRODUCT WARRANTY REGISTRATION CARD
LIMITED PRODUCT WARRANTY
REGISTRATION CARD / FORM
YMGI to Fill Top Portion, at Shipping, and Keep Copy A; Center Copy B for Installer to Fill and Mail back to YMGI; Bottom Copy C for Customer to Fill and Keep
Installation Finished and Unit Works Successfully.
Print Name of Installation HVAC Technician:
Signature:
Date and time:
Installation Finished and Unit Works Successfully.
Print Name of Owner:
Signature:
Date and time:
1) Are you the only one to install whole system?
If not, % of installation done by you (HVAC technician).
3) Did you read the User Manual and Installation Instruction, before you
started the installation?
5) Supply electrical power V/Ph/Hz measured at wiring terminal block of
Indoor unit: outdoor unit:
7) Wire gauge, length and terminal colors between circuit breaker/
disconnect switch to outdoor unit:
9) The size of HVAC circuit breaker/fuse or disconnect switch to the
outdoor unit:
11) What is the refrigerant pipe length between each indoor unit and the
outdoor unit? Unit A Unit B Unit C Unit D...
13) What is the elevation difference between each indoor unit and the
outdoor unit? Unit A Unit B Unit C Unit D...
(indoor unit above outdoor unit +, below -)
15) Where is the outdoor unit located?
Ground wall balcony roof other
location or pad
17) Were the refrigerant pipe ends capped or taped seal, prior to running
them through structures to keep debris from entering the copper lines?
21) Did you check if the compressor can be started and stopped in a
correct (design) manner?
25) Have you checked all unit functions, with customer's witness, and all
functions are correct?
27) Do you provide regular one-year free technical service for this
installation?
2) What had been done, prior to your arrival?
4) Who unpacked the unit and accessory boxes to check for damage?
6) Incoming electrical power V/Ph/Hz measured at terminal blocks of
indoor unit: outdoor unit:
8) Wire gauge, length and terminal colors between each indoor and
outdoor unit: Unit A Unit B Unit C Unit D...
12) Where is/are the indoor unit(s) located?
Unit A Unit B Unit C Unit D...
16) Have you checked to make sure there is no cross-piping and no
cross-wiring between any two indoor units (zones)? How did you do it,
who was with you?
22) If copper length were not made to the supplied or recommended
refrigerant pipe length, how much refrigerant added or deducted?
26) Did you show the user how to operate the unit? Did he/she understand you?
Contact Where the Units are Installed:
Name:
Address:
City: State (Province):
Contact of the Installing HVAC Contractor/Technician:
Technician Full Name (Print):
HVAC Technician's Company Name:
Address:
Currently Licensed or Certified HVAC Technician License or Certification Number:
Official Phone # to Check the License Validity:
Phone: Fax:
Email:
Country:
YMGI-Recommended Contractor/Technician:
Phone:Fax:
Email:
City:State (Province):
License Approved or Certified by:
The Company the
Unit Was Sold Though:
Did the Company
Pay to YMGI:
Installation Invoice Attached
to the Registration Card
For
YMGI
Use
Only
Unit #5
Unit #6
Unit #7
Unit #8
Outdoor Serial Number (One Outdoor
Unit, One Registration Card/Form):
Indoor
Serial
Number:
For Multi
Zone Units
Unit #1
Unit #2
Unit #3
Unit #4
Shipping Packing
List Number:
Registration Card
Serial No.
Date the Filled Registration
Card YMGI Received:
Unit(s) Work
Successfully (Yes/No):
Warranty
Approved
Warranty
Denied
18) Have you checked and run cooling or heating, one unit by one unit, all
working fine?
20) Did you vacuum correctly to check the connecting pipes and indoor unit for
leakage, what was the micron gauge reading, for how many minutes?
24) What were the measured temperatures (probe not touching any metal):
O O O
At cooling: indoor return air F, discharge air F, and outdoor F
O O O
At heating: indoor return air F, discharge air F, and outdoor F
23) Measured refrigerant pressures at outdoor service suction valve, when unit
was st. O
Heat pump (PSI): Cooling (PSI): Outdoor Ambient Temp. ( F):
HVAC Contractor/
Technician--Name
Hired YMGI-Recommended
HVAC Contractor/Technician?
List for Installating HVAC Technician to Double Check Installation Quality, and Warranty Processing Purpose (if not filled by technician, or not filled fully, warranty will void)
10) Are the inter-connecting wires and copper lines between indoor and outdoor
units installed/covered/protected by line set covers, or anything else?
14) Did you check the indoor unit for condensate leakage and refrigerant
leakage, before and after connecting them?
28) Do you list the working details in the invoice and leave a copy to the
customer?
19) Did you charge the inter-connection copper pipes and indoor unit with
nitrogen to check for positive leakage (pressures 150-200PSI), before
conducting vacuuming leakage check?
By signing above, I acknowledge the liability and responsibility for any false statement or not telling all the facts, and I authorize YMGI to check the details of the filled above, and make its
decision on warranty. I understand our filing or filling the warranty card/form DOESN'T mean automatic warranty approval, because warranty is approved only to those qualified and successful
installations by qualified HVAC technician. I know the warranty, if approved, is a standard 5-year compressor and 1-year other parts only, without any labor coverage. I agree to and will follow
all the contents contained in the Limited Product Warranty Policy that YMGI, not other entity, stated in public, including but not limited to manuals, web site, email, etc.
Important Note: A copy of the installing HVAC company's invoice to show all their work details, your payment proof, center copy B of this registration card filled after a successful
installation, all three (3) MUST be mailed together to Warranty Dept., YMGI Group, POB 1559, O'Fallon, MO 63366, for warranty processing. Customer keeps bottom copy C. YMGI
will check against copy A that was kept at YMGI.
Is the outdoor unit anchored to
ground or secured onto wall
bracket?
