Mitel MiVoice Business SMB Controller Benutzerhandbuch
MiVoice Business
System Manual for Mitel SMB Controller
Release 10.0 SP1
Document Version 1.0
May 2023
Notices
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but is not warranted by Mitel Networks™ Corporation (MITEL®).The information is
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© Copyright 2023, Mitel Networks Corporation
All rights reserved
Contents
1 About this Document.............................................................1
1.1 What's New in This Document.......................................................................... 2
1.2 Related Documents........................................................................................... 3
1.3 Download documents, system software and tools............................................ 5
2 About SMB Controller............................................................6
2.1 Introduction........................................................................................................ 6
2.2 SMB Controller Overview.................................................................................. 7
2.2.1 SMB Controller Manager........................................................................ 11
2.2.2 SMB Controller Manager user accounts.................................................12
2.2.3 Display and Control Panel......................................................................13
2.2.4 Operating Modes.................................................................................... 15
2.2.5 Configure User Access Control.............................................................. 23
2.3 Network Scenarios...........................................................................................24
2.4 Hardware Installation....................................................................................... 29
2.4.1 Safety Information...................................................................................29
2.4.2 System Components...............................................................................33
2.4.3 Hardware.................................................................................................33
2.4.4 Mounting the SMB Controller................................................................. 44
2.5 Power Up the SMB Controller......................................................................... 59
2.5.1 115/230 V power supply......................................................................... 59
2.5.2 Uninterruptible power supply (UPS)....................................................... 60
2.5.3 Earthing and protecting the communication server................................ 60
3 About Mitel Standard Linux................................................ 63
3.1 Server Manager............................................................................................... 63
4 About MiVoice Business......................................................68
4.1 Purpose and function.......................................................................................68
4.2 Data Protection................................................................................................ 69
4.3 Feature Interactions......................................................................................... 69
4.3.1 EMEM..................................................................................................... 69
4.3.2 Trunks..................................................................................................... 70
4.3.3 Analog Loop Start (LS) Trunks...............................................................70
4.3.4 ONS (FXS) Devices................................................................................71
4.3.5 DSP Allocation........................................................................................ 71
4.3.6 Loudspeaker Paging............................................................................... 72
4.3.7 Music on Hold (MOH).............................................................................72
5 About MiVoice Border Gateway..........................................74
6 About CloudLink Gateway...................................................76
7 About Mitel Performance Analytics Probe.........................77
8 About Initial Configuration Wizard (ICW)...........................78
8.1 ICW Backup and Restore................................................................................79
9 Deployment Steps for the MiVoice Business Solution
on SMB Controller...................................................................80
9.1 Initial Setup of SMB Controller........................................................................ 84
9.1.1 Requirements..........................................................................................85
9.1.2 Set up Initial Network Access to the SMB Controller............................. 85
9.1.3 Set Credentials for the SMB Controller.................................................. 91
9.1.4 Identifying the Call Server for SMB Controller........................................92
9.1.5 Configure SMB Controller IP Address....................................................92
9.1.6 Set Date and Time................................................................................. 95
9.1.7 Upgrading the SMB Controller Software................................................ 96
9.1.8 Install MSL Container............................................................................. 98
9.1.9 Initial MSL Network Setup.................................................................... 102
9.1.10 Licensing the Solution........................................................................ 110
9.1.11 Install MiVoice Business Blade........................................................... 117
9.1.12 Install MiVoice Border Gateway Blade............................................... 119
9.1.13 Install CloudLink Gateway Blade........................................................123
9.1.14 Install Mitel Performance Analytics Probe Blade................................ 124
9.1.15 Install Initial Configuration Wizard (ICW) Blade..................................124
9.2 Configure the Applications.............................................................................125
9.2.1 Initial Configuration Wizard...................................................................125
9.2.2 Configure MiVoice Business on the SMB Controller.............................149
9.2.3 Configure MiVoice Border Gateway on the SMB Controller................. 156
9.2.4 Configure CloudLink Gateway for MSL................................................ 157
9.3 Integrate Applications.................................................................................... 158
10 Migration............................................................................159
10.1 Platform Migration........................................................................................159
10.1.1 Migrating CX-II, MXe-III, AX to SMB Controller..................................160
10.1.2 Migrating Virtual, ISS, or EX Controller from SMB Controller............. 160
10.2 Migration Tool...............................................................................................161
10.3 Migration from Pre-9.0 MiVoice Business Platform to SMB Controller........ 162
10.4 Migrating Embedded Application to offboard...............................................162
10.4.1 Offloading Mitel Border Gateway + CloudLink Gateway.....................163
10.4.2 Mitel Performance Analytics Probe.................................................... 163
11 Maintenance...................................................................... 165
11.1 Shutdown and Reboot................................................................................. 165
11.1.1 Restart the SMB Controller.................................................................165
11.1.2 Shutting Down the SMB Controller..................................................... 166
11.2 Start/Stop/Restart/Uninstall the MSL Container...........................................166
11.3 Restart the MSL Server............................................................................... 167
11.4 Restart the SMB Controller via SMB Controller Front Panel....................... 167
11.5 Changing the IP Addresses......................................................................... 167
11.6 Backup and Restore.................................................................................... 169
11.6.1 Backup Using Server Manager........................................................... 170
11.6.2 Backup Using MiVoice Business System Administration Tool.............171
11.6.3 Restore Using Server Manager Backup............................................. 172
11.6.4 Restore Using MiVoice Business System Administration Tool............ 172
11.7 Data Maintenance........................................................................................ 173
11.8 Update Software.......................................................................................... 173
11.8.1 System software..................................................................................173
11.8.2 Upgrading the MSL Container............................................................ 174
11.9 Hardware Update......................................................................................... 176
11.9.1 Prerequisites........................................................................................176
11.9.2 System Information............................................................................. 176
11.9.3 Disk Replacement............................................................................... 177
11.9.4 Replace Units......................................................................................177
11.9.5 Replace Interface Cards..................................................................... 178
11.9.6 System Modules..................................................................................180
11.9.7 Mainboard............................................................................................181
12 Troubleshooting................................................................183
12.1 Factory Default Static IP Address............................................................... 183
12.2 Factory Reset the SMB Controller...............................................................186
12.3 Server Manager LAN IP is locked up from the Management PC................ 187
12.4 SMB Controller Starts up Automatically...................................................... 188
12.5 Unable to Access the Server Manager/ESM...............................................189
12.6 Unable to Access the SMB Controller Manager Using the Default IP
Address................................................................................................................ 189
12.7 Unable to log into the SMB Controller Manager..........................................190
About this Document 1
•What's New in This Document
•Related Documents
•Download documents, system software and tools
The System Manual for MiVoice Business solution on Mitel SMB Controller is intended for certified
MiVoice Business technicians who are installing, upgrading, maintaining, or troubleshooting the Mitel®
MiVoice Business software deployed on the SMB Controller.
Note:
In this document, it is presumed, that the Mitel SMB Controller is loaded with a MiVoice
Business application software. This assumption applies, even when the expressions Mitel
SMB Controller, SMB Controller, or communication server are used.
The document is also intended for planners, installers, and system managers of phone equipment.
Basic knowledge of phones and IP technology is required to understand the content.
The system manual is available in the PDF format and can be printed if necessary. Navigation in PDF
format is based on the topic titles, table of contents, cross references, and index. All these navigation
aids are linked; that is, a mouse click takes you directly to the corresponding places in the manual. We
have also ensured that the page numbering in the PDF navigation corresponds to the page numbering
of the manual, making it much easier to navigate to a particular page.
Referenced menu entries and parameters appearing on terminal displays or on the user interfaces of
the configuration tools are highlighted in italics and in color for a clearer orientation.
General Considerations
Information icons used in this document, such as Hazard, Warning, Caution and so on (mentioned
in the Safety Information) are explained in this document for additional information and document
references.
Note:
Failure to observe information identified in the notes, cautions, warnings in this document
can lead to equipment faults or malfunctions or affect the performance of the system.
TIP: Additional information about the handling or alternative operation of equipment.
Document Version 1.0
System Manual for Mitel SMB Controller 1
About this Document
See also
Reference to other chapters within the document or to other documents.
1.1 What's New in This Document
This section describes changes in this document due to new and changed functionality in
MiVoice Business release 10.0 SP1. The changes are summarized in the following table.
Table 1: Document Version 1.0
Feature/
Enhancement
Document
Updates
Location Publishing Date
CPU Module and
SMB Mainboard
Updated the
information on the
supported CPU
modules and SMB
mainboards
SMB Hardware
Version on page
36
May, 2023
Shut down the SMB
Controller
Updated the
procedure to shut
down the SMB
Controller
Shut-down mode on
page 20
May,2023
Media Gateway
Communications
Updated the
troubleshooting
section with the
corrective action
for addressing the
Media Gateway
Communications
Error.
Media Gateway
Communications
Error on page 191
May,2023
Document Version 1.0
System Manual for Mitel SMB Controller 2
About this Document
1.2 Related Documents
Document Title Description Location
SMB Controller System
Manual
This document Document Center
General Information Guide Provides an overview of the
MiVoice Business system.
Document Center
Troubleshooting Guide Provides troubleshooting
instructions related to MiVoice
Business.
Document Center
MiVoice Business Migration
Guidelines
Provides guidelines for
preparing and migrating your
MiVoice Business system
running a pre-9.0 MiVB
release to MiVoice Business
Release 9.0 or later, or to
another platform.
Document Center
MiVoice Business
Engineering Guidelines
Provides guidelines for
planning an installation
of a MiVoice Business
Communications Platform.
Document Center
MiVoice Business Security
Guidelines
Provides guidelines for
secure deployment and
secure operation of the
MiVoice Business system.
Document Center
Ethernet Twisted Pair Cabling
Plant, Power and Grounding
Guidelines.
Provides information
about network cabling and
guidelines for twisted pair
cabling installation.
Document Center
Document Version 1.0
3System Manual for Mitel SMB Controller
About this Document
Document Title Description Location
Mitel IP Sets Engineering
Guidelines
Provides guidelines for
individuals who are planning
for the installation of Mitel IP
phones.
Document Center
Network Engineering for IP
Telephony
Provides guidelines that
should be considered prior
to deploying IP phones, such
as network design, QoS
mechanisms and related
protocols.
Document Center
MiVoice Border Gateway Provides information on how
to install, maintain, configure,
and get performance
information for the MiVoice
Border Gateway and
associated products.
Document Center
Mitel Performance Analytics Provides instructions
for installing a new Mitel
Performance Analytics (MPA)
monitoring system as well as
its operations.
Document Center
CloudLink Provides information on how
to integrate CloudLink with
MiVoice Business.
Document Center
MiVoice Business - Personal
Data Protection and Privacy
Controls
Provides product security
controls and features
guidance to users who are
setting up MiVoice Business
security processes and
security controls in place to
comply with data security
regulations.
Document Center
Document Version 1.0
System Manual for Mitel SMB Controller 4
Inhaltsverzeichnis
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Mitel
Mitel MiVoice Office 400 Benutzerhandbuch
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Mitel SMarT-1 FBC Betriebsanleitung
Mitel
Mitel MiVOICE BUSINESS Bedienungsanleitung
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Mitel Smart-T Installationsanleitung
Mitel
Mitel MiVoice Office 400 Benutzerhandbuch
Mitel
Mitel Navigator 3300 ICP Kurzanleitung
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Mitel SmarT-1 EuroRoute Betriebsanleitung
Mitel
Mitel SX-200 Bedienungsanleitung
Mitel
Mitel MiVoice Business EX Controller Bedienungsanleitung
Mitel
Mitel MiVoice Business EX Controller Bedienungsanleitung
