Mitel MIVOICE 8528 Bedienungsanleitung

McENROE VOICE & DATA. 10955 Golden West Drive Hunt Valley, MD 21031

Phone: 1-(800)-727-1644 Page | 1

WELCOMES YOU TO YOUR NEW

PHONE SYSTEM

For more training materials please visit us online at

http://www.mcenroevoice.com/training.aspx

Model 8528/8568

McENROE VOICE & DATA. 10955 Golden West Drive Hunt Valley, MD 21031

Phone: 1-(800)-727-1644 Page | 2

Key Descriptions

Provides volume control to the ringer, handset, and speaker.

Simultaneously press both keys to save volume level.

Scrolls through feature options.

Activates Hands free Mode (speakerphone).

Activates features

Temporarily turns off your microphone during a call

Activates the call history (call logs) menu.

Activates programmable features.

To program a key on your phone press the special key 397 then

press the key you would like to program and enter the feature code

or extension number.

Calls the last external number dialed. You cannot redial internal

numbers.

Places the current call on hold. Also can be used to move cursor

back.

McENROE VOICE & DATA. 10955 Golden West Drive Hunt Valley, MD 21031

Phone: 1-(800)-727-1644 Page | 3

Transfers the current call. Also can be used to move cursor

forward.

Flashes to notify you of waiting messages. To check messages,

press the VMS PU in the middle of the phone.

HANDLING CALLS

1. RECEIVING CALLS

Pick up the receiver.

-Or-

To answer on Speakerphone, press the button.

2. MAKING EXTERNAL

CALLS (GETTING AN

OUTSIDE LINE)

Lift the handset and DIAL 8 (or a line key) + TEL. NUMBER.

-Or-

To make a call on Speakerphone, just DIAL 8 (or a line key) + TEL. NUMBER

3. INTERCOM CALLS

(INSIDE CALLS)

Pick up the receiver and dial the extension.

-Or-

To make a call on Speakerphone, just dial the extension.

Note: The phone you are calling “will ring” in a series of “double rings”.

4. TRANSFERS

TO TRANSFER TO ANOTHER EXTENSION

While connected to the caller, press the transfer key + the EXT. NUMBER.

When your party answers, announce the call, and then hang up.

To return to the caller, press the flashing Line key.

TO TRANSFER TO AN OUTSIDE TELEPHONE NUMBER

While connected to the caller, press the transfer key + DIAL 8 (or a line key) + the TEL. NUMBER.

Wait for an answer, announce the call, and then hang up.

To return to the caller, press the flashing Line key.

TO TRANSFER TO HOLD AT ANOTHER EXTENSION

While connected to the caller, press the transfer key + the EXT. NUMBER.

Wait for an answer, if desired, and press the HOLD key .

The call is now on hold at the other extension.

“PICKUP”or REVERSE TRANSFER (Pick Up a call that is ringing or holding at another extension)

Press 4 + the EXT. NUMBER where the call is ringing or holding.

TRANSFER TO A MAILBOX

While connected to the caller, press the VMS key+ the MAILBOX NUMBER.

Hang up.

TRANSFER A C0-WORKER INTO THE VOICE MAIL SYSTEM

With the co-worker on the line, press VMS.

Hang up.

Note: Your co-worker will need to press * to hear the subscriber prompts.

McENROE VOICE & DATA. 10955 Golden West Drive Hunt Valley, MD 21031

Phone: 1-(800)-727-1644 Page | 4

5. CONFERENCE CALLS

Up to 4* Parties:

Yourself + three

*/limited by the number of

outgoing lines

While on your first call press CONF.

Dial EXT. NUMBER or Dial 8 + TEL. NUMBER.

Press CONF.

Dial EXT. NUMBER or Dial 8 + TEL. NUMBER.

Press CONF.

Dial EXT. NUMBER or Dial 8 + TEL. NUMBER.

Press CONF to enter the conference.

Continue until all parties have been included and press CONF twice to start the conference

PHONE FEATURES

1. DO-NOT-DISTURB

oPress the DND button on your screen

oEnter the message number (see below) or use volume buttons to scroll

oPress the SPKR button to confirm

To turn off DND: Press DND on your screen then press DND off

Do Not Disturb

Out of Office

In A Meeting

Gone Home

On Vacation

Out to Lunch

2. SPEED DIAL

Station Speed Dial

System Speed Dial

To Program your Station Speed Dial Numbers

oPress + feature code 383

oPick the bin # (0-9) you would like to program

oEnter the “name” to be associated with the telephone number

oYou can move the cursor by using the and keys

oEnter the phone number: area code+ phone number

oPress # to confirm

To Dial your Station Speed Dial Numbers

oPress STA SPD button (or 382)

oPress the desired bin #(0-9)

oThe system will dial the telephone number

To Dial a System Speed Dial Number

oPress SYS SPD button

oEnter the desired bin #(000-999)

oPress # to confirm

oThe system will dial the telephone number

McENROE VOICE & DATA. 10955 Golden West Drive Hunt Valley, MD 21031

Phone: 1-(800)-727-1644 Page | 5

3. DIRECTORY

oPress DIRECTORY button (or 307)

oChoose directory type:

o1 = IC (Intercom)

2 = Outside (System Speed Dial)

3 = Feature

oEnter the first few letters of the name and press #

oYou may scroll using the volume bar to find the correct name

oPress #to call the number

4. FORWARD CALLS

8528 Phones & 8568 Phones

To forward all calls to another extension or an outside number

Press the FORWARD button and enter the destination number (EXT # or DIAL 8 + TEL #)

To cancel forward

Press FORWARD then button

8568 Phones

Press the FORWARD button and select a type on the menu. Enter the destination number.

(EXT # or DIAL 8 + TEL #)

To cancel forward

Press FORWARD then select FORWARD OFF from menu

Initial Voice Mail Set-up

1. From your telephone, press the VMS PU key

2. Voice Mail prompt will ask for your password –

ENTER YOUR EXTENSION NUMBER AND THEN THE POUND SIGN. If for some reason this does not

work, just enter the POUND sign.

3. At this time you may create your own password UP TO 12 DIGITS

4. Enter your new password followed by the POUND sign

5. Voice mail will repeat the password

6. Confirm password by pressing POUND

7. Voice Mail prompt will ask you to say your name for the company directory followed by the POUND

sign

8. SAY ONLY YOUR FIRST AND LAST NAME followed by the POUND sign

9. Listen to your name by pressing 1(you may erase and re-record by pressing 3)

10. Press POUND to confirm your name

11. At this time voice mail will introduce you to a few basic features of the phone system.

12. After the introduction the prompt will tell you your VOICE MAIL IS FULLY SET UP. You

must now record your personal greeting.

13. Press 4for personal options

14. Press 1to record a personal greeting

15. Press 1again for the primary greeting or 2 for an alternate greeting

McENROE VOICE & DATA. 10955 Golden West Drive Hunt Valley, MD 21031

Phone: 1-(800)-727-1644 Page | 6

16. You will be prompted to record a greeting after the tone

Sample greeting: Hello, you’ve reached _______. Sorry I missed your call. I

am either out of the office or away from my desk. Please leave a message after

the tone or press 0 now to be returned to the receptionist. Thank you.

17. Press POUND to stop recording.

18. Press 1to listen or 3to erase and re-record

19. Press POUND before hanging up to confirm recording.

Retrieving & Leaving Voice Mail Messages

1) To retrieve voice mail messages in the office and from another telephone

Press VMS

Press * when you hear the greeting

Follow prompts

2) To retrieve voice mail outside the office through an auto-attendant:

Dial the main number

Press * when you hear the greeting (or have an employee transfer you to 2500 and then

press *)

Follow prompts

3) To transfer an outside caller directly into a specific voice mailbox:

Press the VMS key

Dial mailbox number

Hang up

4) To transfer an employee into voice mail from the outside:

Press the VMS key

Hang up

Note: Your co-worker will need to press * to hear the subscriber prompts.

5) To leave a voice mail message without ringing the person’s extension:

Press VMS key

Dial the person’s mailbox (if sending a broadcast message to all employees, enter 1000 for

the extension number)

Press # to bypass the person’s greeting

Speak your message

Hang up or press # for additional options

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