Motorola solutions CB400 Series Bedienungsanleitung
DH300 Curve Digital Hub
and CB400 Series Installation
Guide
NOVEMBER 2023
© 2023 Motorola Solutions, Inc. All Rights Reserved.
*MN009243A01*
MN009243A01-AA
Contents
Foreword.............................................................................................................................. 3
Document History................................................................................................................4
Intellectual Property and Regulatory Notices...................................................................5
Legal and Compliance Statements.................................................................................... 6
Supplier's Declaration of Conformity........................................................................................................6
Supplier's Declaration of Conformity........................................................................................................7
ISED WLAN Statement............................................................................................................................8
Notice to Users (FCC and Innovation, Science and Economic Development Canada (ISED))...............8
Compliance with RF Exposure Standards............................................................................................... 8
Important Safety Information....................................................................................................................8
Operational Safety Guidelines...................................................................................................... 8
Chapter 1: Introduction......................................................................................................10
1.1 Installation Overview........................................................................................................................10
Chapter 2: Configuring Motorola Solutions Tool............................................................ 11
Chapter 3: On-Site Installation..........................................................................................12
3.1 Setting up the DH300 Curve Digital Hub......................................................................................... 12
3.2 Setting up the CB400 Series Wi-Fi Call Button................................................................................12
3.2.1 Basic Troubleshooting........................................................................................................14
Chapter 4: Wi-Fi Call Button Mount..................................................................................15
4.1 Mounting CB401 Glass Mount Wi-Fi Call Button............................................................................. 15
4.2 Mounting CB402 Blade Style Wi-Fi Call Button............................................................................... 17
4.3 Mounting CB403C Counter Top WiFi Call Button............................................................................ 23
4.4 Mounting CB403W Wall Mount Wi-Fi Call Button............................................................................28
Chapter 5: Accessories..................................................................................................... 31
MN009243A01-AA
Contents
2
Foreword
This manual is intended for on-site installation of the DH300 Curve Digital Hub and CB400 Series Call
Buttons.
Configuration to the devices is performed in Motorola Solutions Configuration Tool by Motorola Solutions
authorized dealers. For more information, see Configuring Motorola Solutions Tool on page 11.
MN009243A01-AA
Foreword
3
Document History
Edition Description Date
MN009243A01-AA Initial release. November 2023
MN009243A01-AA
Document History
4
Intellectual Property and Regulatory
Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola Solutions
computer programs. Laws in the United States and other countries preserve for Motorola Solutions
certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions
computer programs contained in the Motorola Solutions products described in this document may not be
copied or reproduced in any manner without the express written permission of Motorola Solutions.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into
any language or computer language, in any form or by any means, without the prior written permission of
Motorola Solutions, Inc.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the
property of their respective owners.
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication,
estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions,
except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation media
for full Open Source Legal Notices and Attribution content.
European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic
Equipment (WEEE) Directive
The European Union's WEEE directive and the UK's WEEE regulation require that products sold into
EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some
cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and
end-users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in
household waste.
Customers or end-users in EU and UK countries should contact their local equipment supplier representative
or service centre for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable
to or licensed for use on a specific system, or may be dependent upon the characteristics of a specific mobile
subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for
further information.
© 2023 Motorola Solutions, Inc. All Rights Reserved
MN009243A01-AA
Intellectual Property and Regulatory Notices
5
Legal and Compliance Statements
Supplier's Declaration of Conformity
Supplier's Declaration of Conformity
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party
Name: Motorola Solutions, Inc.
Address: 2000 Progress Pkwy, Schaumburg, IL. 60196
Phone Number: 1-800-927-2744
Hereby declares that the product:
Model Name: DH300
conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d), and section 15.109(a)
Class B Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that in-
terference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the inter-
ference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio or TV technician for help.
MN009243A01-AA
Legal and Compliance Statements
6
For country code selection usage (WLAN devices)
NOTE: The country code selection is for non-US model only and is not available to all US mod-
els. Per FCC regulation, all Wi-Fi products marketed in the US must be fixed to US operation
channels only.
Supplier's Declaration of Conformity
Supplier's Declaration of Conformity
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party
Name: Motorola Solutions, Inc.
Address: 2000 Progress Pkwy, Schaumburg, IL. 60196
Phone Number: 1-800-927-2744
Hereby declares that the product:
Model Name: CB401, CB402, CB403C, CB403W
conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d), and section 15.109(a)
Class A Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operations of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
For country code selection usage (WLAN devices)
NOTE: The country code selection is for non-US model only and is not available to all US mod-
els. Per FCC regulation, all Wi-Fi products marketed in the US must be fixed to US operation
channels only.
MN009243A01-AA
Legal and Compliance Statements
7
ISED WLAN Statement
CAUTION:
1. The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential
for harmful interference to co-channel mobile satellite systems.
2. The maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725
MHz shall be such that the equipment still complies with the e.i.r.p. limit.
3. The maximum antenna gain permitted for devices in the band 5752–5850 MHz shall be such that
the equipment still complies with e.i.r.p. limits specified for point-to-point and non-point-to-point
operation as appropriate.
4. The worst case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask
requirement set forth in Section 6.2.2 (3) shall be clearly indicated.
5. User should also be advised that high-power radars are allocated as primary users (i.e. priority
users) of the bands 5250–5350 MHz and 5650–5850 MHz and that these radars could cause
interference and/or damage to LE-LAN devices.
Notice to Users (FCC and Innovation, Science and
Economic Development Canada (ISED))
This device complies with Part 15 of the FCC rules and Innovation, Science and Economic Development
Canada’s license-exempt RSS's per the following conditions:
● This device may not cause harmful interference.
● This device must accept any interference received, including interference that may cause undesired
operation.
● Changes or modifications made to this device, not expressly approved by Motorola Solutions, could void
the authority of the user to operate this equipment.
Compliance with RF Exposure Standards
National and international regulations require manufacturers to comply with the RF energy exposure limits for
devices before they can be marketed. Your Motorola Solutions device is designed, manufactured, and tested
to comply with all applicable national and international regulations for human exposure to radio frequency
electromagnetic energy.
For DH300, observe a minimum safe distance of 80 cm (31.5 inches) from the device to the operator.
For CB400 series, observe a minimum safe distance of 20 cm (7.9 inches) from the device to the operator.
Important Safety Information
Product Safety
The device requires care in mounting and servicing. Observing the safety precautions ensures the proper
function and safety of the unit.
Operational Safety Guidelines
Observe the following precautions to ensure the proper function and safety of the unit:
MN009243A01-AA
Legal and Compliance Statements
8
● Do not screw through the device to mount to a surface.
● Keep the device away from water, high moisture, and high temperatures.
● This equipment contains potentially hazardous voltages.
● Do not attempt to disassemble the unit.
● Except for the batteries, this unit contains absolutely no user serviceable components and all service
should be completed only by qualified service personnel.
● Do not dispose of batteries in fire. The batteries may explode.
● Do not open or mutilate the batteries, they contain dangerous electrolytes.
● Operating this unit in any capacity other than its intended purpose may result in system failure and
possible injury and voids any and all warranty.
MN009243A01-AA
Legal and Compliance Statements
9
Chapter 1
Introduction
The DH300 Digital Hub and CB Series Call Buttons are part of the Curve Series communication solution that
enables alert messaging across retail stores, warehouses, and other physical spaces.
The devices trigger alerts and alarms with messages to the associate. Escalation process and notification
routes are established to ensure proper respond and actions are taken. For example, when a shopper
pushes a call button, a message is routed to the Curve radio in the store to alert a store associate that
assistance is required at a specific location.
1.1
Installation Overview
The following information is an overview for installing the DH300 Curve Digital Hub and CB400 Series Call
buttons.
Figure 1: Operational Workflow
Motorola Solutions
Configuration Tool
WAN/Web
LAN Network
Store WiFi 900MHz Voice
2.4GHz 5GHz
The Curve Digital Hub is a wireless, license-free interface between your Wi-Fi network and Curve radios. On
a 900 MHz license free network, the Curve Digital Hub connects Wi-Fi call button triggers to the digital Curve
radios through voice alerts. Audio messages are stored locally in the Curve Digital Hub, allowing for quick
communication between the Cloud named as Motorola Solutions Configuration Tool and Curve radios.
Upon pressing the call button, the Wi-Fi call button communicates with the Curve Digital Hub over Wi-Fi,
which triggers the hub to send an alert to Curve radios.
Call button can be seamlessly managed on the Motorola Solutions Configuration Tool. You can remotely
configure the escalation notifications and access call button data.
MN009243A01-AA
Chapter 1: Introduction
10
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