Motorola SURFboard SBV6120E Bedienungsanleitung

Motorola SURFboard®

SBV6120 DOCSIS 3.0 Digital Voice

Modem

Installation Guide

i Safety and Regulatory Information 2

form or by any means or used to make any derivative work (such as translation, transformation,

or adaptation) without written permission from Motorola, Inc.

MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office.

SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned

subsidiary of Motorola, Inc. Microsoft, Windows, Windows NT, Windows Vista, Internet

Explorer, DirectX, and Xbox LIVE are registered trademarks of Microsoft Corporation; and

Windows XP is a trademark of Microsoft Corporation. Linux® is a registered trademark of Linus

Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the

United States and other countries. Macintosh is a registered trademark of Apple Computer, Inc.

Adobe, Adobe Acrobat, and Adobe Acrobat Reader are registered trademarks of Adobe Systems,

Inc. All other product or service names are property of their respective owners .No part of the

contents of this document may be reproduced or transmitted in any form or by any means

without the written permission of the publisher.

Motorola reserves the right to revise this publication and to make changes in content from time

to time without obligation on the part of Motorola to provide notification of such revision or

change. Motorola provides this guide without warranty of any kind, implied or expressed,

including, but not limited to, the implied warranties of merchantability and fitness for a particular

purpose. Motorola may make improvements or changes in the product(s) described in this

manual at any time.

i Safety and Regulatory Information 3

i Safety and Regulatory Information

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the

risk of fire, electric shock, and injury to persons, including the following:

•Read all of the instructions listed here and/or in the user manual before you operate this device.

Give particular attention to all safety precautions. Retain the instructions for future reference.

•This device must be installed and used in strict accordance with manufacturer’s instructions, as

described in the user documentation that is included with the device.

•Comply with all warning and caution statements in the instructions. Observe all warning and

caution symbols that are affixed to this device.

•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not

be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the

device.

•This device was qualified under test conditions that included the use of the supplied cables

between systems components. To ensure regulatory and safety compliance, use only the provided

power and interface cables and install them properly.

•Different types of cord sets may be used for connections to the main supply circuit. Use only a

main line cord that complies with all applicable device safety requirements of the country of use.

•Installation of this device must be in accordance with national wiring codes and conform to local

regulations.

•Operate this device only from the type of power source indicated on the device’s marking label. If

you are not sure of the type of power supplied to your home, consult your dealer or local power

company.

•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.

Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation,

and broken plugs are dangerous. They may result in a shock or fire hazard.

•Route power supply cords so that they are not likely to be walked on or pinched by items placed

upon or against them. Pay particular attention to cords where they are attached to plugs and

convenience receptacles, and examine the point where they exit from the device.

•Place this device in a location that is close enough to an electrical outlet to accommodate the

length of the power cord.

•Place the device to allow for easy access when disconnecting the power cord of the device from

the AC wall outlet.

•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be

fully inserted with no part of the blades exposed.

•Place this device on a stable surface.

•Avoid damaging the digital voice modem with static by touching the coaxial cable when it is

attached to the earth-grounded coaxial cable-TV wall outlet.

i Safety and Regulatory Information 4

•Always first touch the coaxial cable connector on the digital voice modem when disconnecting or

re-connecting the Ethernet cable from the digital voice modem or user’s PC.

•It is recommended that the customer install an AC surge protector in the AC outlet to which this

device is connected. This is to avoid damaging the device by local lightning strikes and other

electrical surges.

•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

•Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a

remote risk of electric shock from lightning. For added protection for this device during a lightning

storm, or when it is left unattended and unused for long periods of time, unplug it from the wall

outlet and disconnect the cable system. This will prevent damage to the product due to lightning

and power surges.

•Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry

tub, in a wet basement, or near a swimming pool.

•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a

fire. They may explode. Check with local codes for possible special disposal instructions.

•Disconnect TNV circuit connector before removing the cover.

•Disconnect TNV circuit connector(s) before disconnecting power.

•Place this device to allow for easy access when disconnecting the power cord of the device from

the AC wall outlet.

•Do not use the telephone to report a gas leak in the vicinity of the leak.

•CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger UL listed or CSA certified

telecommunication line cord, or national equivalent.

•Do not cover the device or block the airflow to the device with any other objects. Keep the device

away from excessive heat and humidity and keep the device free from vibration and dust.

•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray

cleaners directly on the device or use forced air to remove dust.

•Upon completion of any service or repairs to this device, ask the service technician to perform

safety checks to determine that the device is in safe operating condition.

•Do not open the device. Do not perform any servicing other than that contained in the installation

and troubleshooting instructions. Refer all servicing to qualified service personnel.

•This device should not be used in an environment that exceeds 50° C.

SAVE THESE INSTRUCTIONS

Note to CATV System Installer: This reminder is provided to call the CATV system installer's attention to

Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in

particular, specifies that the coaxial cable shield shall be connected to the grounding system of the building,

as close to the point of cable entry as practical.

i Safety and Regulatory Information 5

CARING FOR THE ENVIRONMENT BY RECYCLING

Important VoIP Service Information

Please contact your Internet Service Provider (ISP) and/or your local municipality for

additional information on making emergency calls using VoIP service in your area.

When using this VoIP device, you CANNOT make any calls, including an emergency call,

and E911 location services WILL NOT be available, under the following circumstances:

•Your broadband ISP connection goes down, is lost, or otherwise fails.

•You lose electrical power and/or do not have a charged battery in the unit.

When using this VoIP device, you may be able to make an emergency call to an operator, but E911 location

services may not be available under the following circumstances:

•You have changed the physical address of your VoIP device, and you did not update or otherwise

advise your VoIP service provider of this change.

•You are using a non-U.S. telephone number.

•There are delays in making your location information available in or through the local automatic

location information database.

Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services

through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect

liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or

related to the services provided through this equipment.

REGULATORY INFORMATION

FCC Compliance Class B Digital Device

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television reception, which can be

When you see this symbol on a Motorola product, do not dispose of the product with

residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste.

Some countries or regions, such as the European Union, have set up systems to

collect and recycle electrical and electronic waste items. Contact your local authorities

for information about practices established for your region. If collection systems are

not available, call Motorola Customer Service for assistance. Please visit

www.motorola.com/recycle for instructions on recycling.

i Safety and Regulatory Information 6

determined by turning the equipment off and on, the user is encouraged to try to correct the interference

by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

•Consult the dealer or an experienced radio/TV technician for help.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could

void the user’s authority to operate the equipment.

Canada — Industry Canada (IC)

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

FCC Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards

and Power Supplies used with Class B Personal Computers, Motorola, Inc., 101 Tournament Drive,

Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with

47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the

representative unit tested and found to be compliant with the standards. Records maintained continue to

reflect the equipment being produced can be expected to be within the variation accepted, due to quantity

production and testing on a statistical basis as required by 47CFR 2.909.The above named party is

responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph 15.101 to

15.109.

International Declaration of Conformity

We, Motorola, Inc., 101 Tournament Drive, Horsham, PA, U.S.A., declare under our sole responsibility that

the SURFboard® SBV6120 DOCSIS® 3.0 Digital Voice Modem to which the declaration relates is in

conformity with one or more of the following standards:

EN55022 EN55024 EN60950-1 EN61000-3-2 EN61000-3-3

CISPR-22 CISPR-24 IEC 60950-1 ETSI EN 300386

The following provisions of the Directive(s) of the Council of the European Union:

•EMC Directive 2004/108/EC

•Low Voltage Directive 2006/95/EC

Models Standards

SBV6120, SBV6120 Diagnostic

SBV6120, SBV6120E, SBV6120E Diagnostic

FCC Part 15, ICES-003

UL60950-1, CAN/CSA-C22.2 No. 60950-1

EN55022, EN55024, CISPR22, CISPR24, EN61000-3-2,

EN61000-3-3, EN60950-1, IEC60950-1, ETSI EN 300386

Contents 7

Contents

Safety and Regulatory Information

Overview

Contact Information ................................................................................................................................ 8

Standard Features ......................................................................................................................................... 8

Front Panel .................................................................................................................................................... 9

Rear Panel ................................................................................................................................................... 11

MAC Label................................................................................................................................................... 12

Getting Started

Before You Begin ........................................................................................................................................ 13

Precautions ........................................................................................................................................... 13

Signing Up for Internet Service ............................................................................................................ 14

System Requirements.......................................................................................................................... 14

Installing the Digital Voice Modem

Connecting the SBV6120............................................................................................................................ 15

Installing the Telephone for VoIP.......................................................................................................... 16

Testing the Connections ............................................................................................................................. 17

Obtaining an IP Address for an Ethernet Connection ................................................................................. 18

Configuring TCP/IP ...................................................................................................................................... 18

Configuring TCP/IP in Windows XP...................................................................................................... 18

Configuring TCP/IP in Windows Vista................................................................................................... 19

Verifying the IP Address in Windows XP ............................................................................................. 19

Verifying the IP Address in Windows Vista .......................................................................................... 20

Renewing Your IP Address................................................................................................................... 20

Wall Mounting the SBV6120....................................................................................................................... 20

Wall Mounting Template ...................................................................................................................... 21

Troubleshooting Tips

Solutions...................................................................................................................................................... 23

Front Panel LEDs and Error Conditions....................................................................................................... 24

Software License

1 Overview 8

1 Overview

The Motorola®SURFboard®SBV6120 DOCSIS®3.0 Digital Voice Modem provides high-speed

Internet access and up to two lines of VoIP (Voice-over-IP) telephone service, thus allowing you

to use one device for your voice and data services over a single network.

The SBV6120 transmits and receives data much faster than traditional dial-up, DSL (digital

subscriber line), or ISDN modems. Unlike a dial-up modem, your digital voice modem is always

online, enabling you to open a Web browser without the long wait.

This guide is an instructional overview on how to install the SBV6120 digital voice modem and

get it up and running.

Contact Information

For assistance with your SBV6120, contact your Internet Service provider.

For information on customer service, technical support, or warranty claims, see the Safety and

Regulatory Information section at the beginning of this guide or the Motorola SBV6120 Software

License, Warranty, Safety, and Regulatory Information card (SLWSR Card) included with the

SBV6120 Digital Voice Modem.

For information about Motorola consumer cable products, education, and support, visit the

Motorola support website at: http://broadband.motorola.com/consumers/support.

Standard Features

•Two RJ-11 telephony ports for voice, fax, and telephone modem operation

•10/100/1000Base-T (RJ-45) Ethernet connection for high-speed data access

•Telephone modem and fax support

•VoIP telephone service, which offers the same features as a traditional telephone service:

•Local and long distance calling

•Three-way calling

•Voicemail

•Number redial

•Speed dialing, Pulse dialing

•Caller ID, Caller ID block, Call Waiting, Call

Forwarding, Call Return

•Dial-tone busy, Dial-tone stutter

•On-hook, off-hook detection

•Telephony Devices for the Disabled (TDD)

Note: Some of the listed features may not be available on your telephone. Contact your telephone service

provider for additional feature availability.

1 Overview 9

Front Panel

During normal operation, the POWER, RECEIVE, SEND, and ONLINE LEDs are always On. The

LINK LED flashes when the digital voice modem is transferring data.

Note: The blue LED is an optional LED operation only available in some locations. Your service

provider may activate the blue LED option for high-speed Internet and Ethernet connections.

To increase the bandwidth available for receiving and transmitting data, your service provider

may implement bonded channels for the RECEIVE and SEND LEDs. The LINK LED turns blue

when a high-speed Gigabit Ethernet (GigE) connection is made.

The SBV6120 front panel LEDs provide the following status information for power and

communications:

SBV6120 Front Panel LEDs

LED Off Flashing On

1 POWER Power is disconnected Not applicable Green: Voice modem’s power is

properly connected

2 RECEIVE Receive channel not

found

Scanning for a

downstream channel

connection

Green: Downstream channel is

connected

Blue: High-speed Internet

connection with bonded

channels

1 Overview 10

LED Off Flashing On

3 SEND Send channel not

found

Scanning for an

upstream channel

connection

Green: Upstream channel is

connected

Blue: High-speed Internet

connection with bonded

channels

4 ONLINE Internet connection

failed

Scanning for an

Internet connection

Green: Startup process

completed

5 LINK No connection to

SBV6120 Ethernet port

detected

LAN activity:

transmitting or receiving

data

Amber: A computer or hub is

connected to the Ethernet

(10Base-T) or Fast Ethernet

(100Base-T) port

Blue: High-speed Gigabit

Ethernet (1000Base-T)

connection from the SBV6120 to

the computer

6 TEL 1

TEL 2

Telephone line is not

set up for voice

service. Contact your

VoIP service provider.

Telephone is off-hook,

dialing, or in use;

telephone service is not

provisioned

Green: Telephone is provisioned;

on-hook

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere Motorola Modem Handbücher

Motorola

Motorola MG7310 Bedienungsanleitung

Motorola

Motorola SURFboard SB3100 Bedienungsanleitung

Motorola

Motorola MG7700 Bedienungsanleitung

Motorola

Motorola SBV5322 SURFBOARD DIGITAL VOICE MODEM - annexe... Kurzanleitung

Motorola

Motorola SURFboard SB5100 Bedienungsanleitung

Motorola

Motorola SURFboard SB4100 Bedienungsanleitung

Motorola

Motorola SURFboard SB6141 Bedienungsanleitung

Motorola

Motorola SBG 1000 Bedienungsanleitung

Motorola

Motorola SURFboard SBG940E Bedienungsanleitung

Motorola

Motorola SBV5322 SURFBOARD DIGITAL VOICE MODEM - annexe... Stücklistenhandbuch

Motorola

Motorola SURFboard SBV5222 Betriebsanleitung

Motorola

Motorola SURFboard SBG941 Series Betriebsanleitung

Motorola

Motorola V3229 - 14.4 Kbps Modem Bedienungsanleitung

Motorola

Motorola SB6120 - SURFboard - 160 Mbps Cable Modem Handbuch

Motorola

Motorola MG7550 Bedienungsanleitung

Motorola

Motorola CPEI 25150 Bedienungsanleitung

Motorola

Motorola SBV5220 Bedienungsanleitung

Motorola

Motorola SURFboard SB4000 Bedienungsanleitung

Motorola

Motorola NETOPIA 2210-02 Bedienungsanleitung

Motorola

Motorola SURFboard SB4100 Bedienungsanleitung

Motorola

Motorola SURFboard SBV5222 Kurzanleitung

Motorola

Motorola SB4200 - SURFboard - 38 Mbps Cable Modem Bedienungsanleitung

Motorola

Motorola ML1500 Bedienungsanleitung

Motorola

Motorola WSM6300 Bedienungsanleitung

Beliebte Modem Handbücher anderer Marken

Davicom

Davicom DM562AP Bedienungsanleitung

EpiValley

EpiValley TATA indicom SXC-1080 Bedienungsanleitung

Zte

Zte WiMAX Bedienungsanleitung

Intelimax

Intelimax MA-2060 Bedienungsanleitung

SMC Networks

SMC Networks D3CM1604V Gebrauchs- und Pflegehandbuch

Telstra

Telstra Wi-Fi 4G Advanced Pro X Bedienungsanleitung

Thrane&Thrane

Thrane&Thrane imarsat EXPLORER 300 Bedienungsanleitung

Samsung

Samsung AceLink SAM-335A Bedienungsanleitung

Enfora

Enfora Enabler-G Kurzanleitung zur Einrichtung

iRZ

iRZ ATM2-232 Bedienungsanleitung

Zhone

Zhone 6310 Bedienungsanleitung

Paradyne

Paradyne Hotwire 7976 Bedienungsanleitung

US Robotics

US Robotics 3453C Bedienungsanleitung

MaxTech

MaxTech Plug & Play Internal Voice/FAX/Data/SVD... Bedienungsanleitung

Zte

Zte MF823 Bedienungsanleitung

Four-Faith

Four-Faith F1403 Bedienungsanleitung

Sierra Wireless

Sierra Wireless AIRLINK MP595W Bedienungsanleitung

Gemtek

Gemtek WiMAX WIXFBR-103 Bedienungsanleitung