NatComm CRU2 Bedienungsanleitung
CRU2
USER GUIDE
For Technical Assistance
Please Phone: (07) 5596 5128
Page 2 National Communications
REGULATORY INFORMATION
About Telephone Call Recording
It is an offence, under the Telecommunications (Interception) Act 1979,
to record a telephone call without both parties knowledge.
There is also State and Territory legislation relating to the recording of
communications over the Telecommunications network which should be
adhered to by the user of this equipment.
A document entitled ‘Telephone Recording Guidelines’, written by the
Australian Communications Industry Forum (ACIF) is saved to the
enclosed CD. This document provides information and recommendations
regarding telephone call recording and the acceptable methods of
advising the other party. You should read this document to ensure that
you comply with appropriate state and federal regulations. This document
also provides contact details (AppendixA) for Federal, State and Territory
departments responsible for Telephone Call Recording, should you
require further clarification or assistance.
ACIF recommend that you provide ORAL notification by automatic or
manual means BEFORE you commence recording. ACIF also advise
that you should cease recording if requested by the other party.
CRU-2 does not have the ability to provide Automatic ORALnotification.
You must do so manually before commencing your Call Recording.
Our alternative Model CRU-4 has the ability to provideAutomatic ORAL
notification. Should you wish to change your product for the CRU-4
model, please contact your supplier or National Communications prior
to installation.
CRU-2 can inject ‘recording tones’ into the telephone call, as per the
Australian Communications and Media Authority technical standards
requirements (See page 18). ACIF advise that this method of advising
that a call is being recorded is now considered obsolete. If you wish to
inject recording tones into the telephone call during recording you should
leave Dip Switch 4 set to the OFF position.
National Communications Page 3
INDEX
Packing List Page 3
InstallationInstructions Pages 6-10
InstallationDiagram Page 7
UsingtheCRSRecording Software Pages 11-15
SingleLine Installationfor Non-PCRecording Page 16
Commanderor PABX System Installation Page 17
Dip Switch Settings Page 18
Troubleshooting Page 19
Specification &Warranty Page 20
PACKING LIST
Beforecommencing installation,please ensure thefollowing items havebeen
providedwith yourunit.
DESCRIPTION QTY
CRU-2CALLRECORDLineSharingUnit 1
12VAC Plug Pack (Power supply) 1
CRSVoiceRecordSoftwareCD 1
TelephoneLineCord,fittedwithamaleplug 1
DoubleTelephoneAdaptor -modularstyle 1
PC Connection Cable (This cable connects CRU-2 to a PC Com Port) 1
Serial to USB Adaptor (This accessory connects CRU-2 to a USB Port) 1
AUDIOConnectionCablewithLIU 1
This cable connects CRU-2 to the LINE IN port of your Sound Card
Page 4 National Communications
DESCRIPTION
This CALL RECORD UNIT (Model CRU-2 is designed to automatically
connect any or all of your Telephone calls direct to ANY attached
RECORDING DEVICE.
A PC (running Windows 95 or later) is IDEAL for use as your
RECORDING DEVICE and PC software is provided for this purpose.
If you intend to use a PC as your RECORDING DEVICE, it must be
fitted with a Sound Card and also a spare USB or COM port.
If a spare COM port is not available, you should use the supplied USB
to SERIAL (COM) Port adaptor, which will convert an existing USB port
to a Serial COM port. You will need to load the appropriate device driver
from the supplied CD to suit your operating system.
CRU-2 can be set to automatically connect all of your incoming calls
AND/OR all of your outgoing calls to your recording device.
It will also allow you to RECORD telephone calls on an as required
basis by simply pressing 3 to START RECORDING and by pressing 4
to STOPRECORDING, from any telephone connected to the same line.
CRU-2 is designed for user installation direct on to an ordinary SINGLE
TELEPHONE LINE (known as PSTN or POTS) and can be connected to
ANY telephone socket on this line.
When a PC with the supplied software is used, Recorded Calls are
automatically converted to MP3 format and stored in a nominated folder
located on a local or networked drive.
These file recordings can be viewed, retrieved or played by navigating
to the folder they are stored in, using My Computer or Windows Explorer.
You can ‘play’ a previous recorded file by ‘double clicking’ it.
You can also use most other Telephone Call recording devices with this
CALL RECORD UNIT. Your dealer will be able to recommend a suitable
device for your requirements.
You should INSTALL your CRU-2 unit FIRST, as detailed
on page 6, BEFORE installing the supplied PC software.
WINDOWS 7 USERS
If you are using Windows 7, then you will need to CHANGE the folder
that your call recordings are stored to after installation of the CRS2
software. Failure to do so will cause files to not be saved.
The default installation folder for your CRS2 software is :
c:\Program Files\RecordSoftware
The default destination folder for your recordings is:
c:\Program Files\RecordSoftware\MP3Store
Please change your destination folder for your recordings to any
folder outside of the “Program Files” folder (see page 15).
e.g.,c:\CRU2Recordings
If your recordings are of an important nature, we suggest that you
make your destination folder on your server to guarantee that your
files are backed up during your normal backup process.
PABX TYPE SYSTEM USERS
This CRU-2 can also be fitted to a SINGLE SPECIFIC LINE of a
Commander or PABX system (providing you are not using ISDN lines),
to allow for Recording of telephone calls on this specific line only.
Note - Commander and PABX system users can also use our alternative
Model CRU-3 or CRU-4 devices, which are specifically designed for
connection to a ANY telephone handset and provide for PERSONAL
call recording for the user of the handset.
National Communications Page 5
Page 6 National Communications
INSTALLATION PROCEDURE
SINGLE LINE INSTALLATION
for PC Based Recording
1. Connect the LINE IN port of the Call Record Unit to any convenient
position on your telephone line, using the supplied telephone cable fitted
with a male plug. It does not matter where it is connected. If you wish
to operate a telephone or other telephone device on the same telephone
socket, then fit both items to the same socket using a double telephone
adaptor (supplied).
2. Connect the supplied 12V power pack direct to your CRU and switch
the power on at your wall plug.
3. Four Micro Dip Switches are located on the underside of the CRU
and are used to program the unit with your recording requirements. Set
the position of these switches to suit your recording requirements (see
information detailed on page 18).
4. Connect the supplied cable (with a 9 pin D type connector) direct a
spare COM (Serial) port of your PC. Connect the other end of the cable
direct to the RELAY OUTPUT port of the CRU. This cable is necessary
to start and stop the recording to your PC.
If you do not have a Serial Com port available, use the supplied USB to
Serial Port adaptor. Please Note - You will need to load the appropriate
device driver for your Windows version, from the supplied CD.
5. A black device known as a Line Isolation Unit (LIU) is supplied to
connect the LINE port of your PC’s Sound Card to your CRU.
The LIU has both a cable with a telephone plug and a cable with a
3.5mm round audio plug connected to it
Connect the cable with the telephone plug direct to the RECORDER
port of the Call Record Unit.
Connect the 3.5mm audio plug to the LINE port of your sound card. If
there is no LINE port (usually a Blue connector), use the MIC
(Microphone) port.
6. Install your supplied PC Software (Go to page 8).
National Communications Page 7
INSTALLATION DIAGRAM
SOURCE
SYSTEM
LIU
PC Sound Card
Safety Isolation
Transformer (Supplied)
Power Supply
Telephone Socket
LINE IN
Cable and Adaptor
Supplied
USB Port
1
2
3
4
5
6
7
8
9
*
0
#
Telephone
Page 8 National Communications
CRS SOFTWARE INSTALLATION
1. Insert the supplied CD into your CD drive.
2. Open windows explorer and select your CD drive.
3. Double Click the file ‘CallRecorderInstall CRU2.exe’.
4. The CRS program will begin to load.
5. Follow the prompts until the installation is complete.
6. You will need to accept the licence agreement to continue.
7. The CRS program will be automatically loaded into your Start Up
menu so that the program will be active every time you turn on your
PC.
8. With the software program loaded, and the supplied serial cable
connected to both CRU-2 and a PC Serial COM port, your CRS program
should open and the COM port used to connect CRU-2 should have
been automatically detected and displayed.
If a COM port number is not displayed click,
Find Com Port. If a COM port number is still not
displayed, Go to page 19.
National Communications Page 9
9. You must now advise the CRS software
where the telephone call input is connected.
Select Line In from the drop down box
or
Select Mic
(if the Microphone Input has been used)
10. Disable audio feed to your speakers
while recording calls.
Some Sound Cards may play your telephone
conversation back through the PC speakers.
If this is occurring on your setup, you can
prevent this by loading Windows Mixer
and then selecting :
a) Mute on Line In
or
b) Mute on Volume
If possible you should use Mute on Line In.
If you use Mute on Volume, then you may have to DESELECT Mute
whenever playingAudio files through your speakers.
Regretfully, not all PC and PC sound cards interact with Windows Mixer
as described above and some experimentation may be required to meet
your needs.
Page 10 National Communications
11. You are ready to TEST your
Call Recording Software :
a) Set Dip Switch 2 to the ON
position (see page 18).
b) Click Auto Save
c) Click Auto Date Stamp
d) Pick up any telephone receiver on your line. Your software should
start recording as soon as you pick up.
e) Talk for a short period of time and then hang up.
f) Using Windows Explorer or My Computer, navigate to :
C:\Program Files\Record Software\MP3 Store\
you will see a single MP3 file in this folder. Double Click this file and
your recorded call should play back through your speakers.
g) You can adjust the playback volume
by using the slide bar on either the CRS
program or in Windows Mixer.
You can increase or
decrease the volume of
the recording here.
If you are not able to RECORD or PLAYBACK a recording, check that
you have correctly followed all instructions from 1) to 10). In the event
you are continuing to experience problems, refer to page 19.
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