NCR Ordermang 9900 Installationshandbuch

Hardware User Guide

NCROrderman9 Handheld Terminal (9900)

Release 1.0

BCC5-0000-5522

Issue A

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. Product names mentioned in this publication may be trademarks or

registered trademarks of their respective companies and are hereby acknowledged.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the

terms and conditions of an agreement you have with NCR, NCR's copyright notice must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become

available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,

photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a

customer’s installed software exactly. Therefore, before using this document, consult with your NCR representative or NCR

office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this

book. Please use the link below to send your comments.

Email: [email protected]

By NCR Corporation

Global Headquarters

864 Spring St NW

Atlanta, GA 30308

U.S.A.

Preface

Audience

This book is written for store personnel, hardware installer/service personnel, system

integrators, and field engineers.

Notice:This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

The NCROrderman9 Handheld Terminal (9900) conforms to all applicable legal

requirements. To view the compliance statements, see

https://www.orderman.com/downloads.

Caution: This product does not contain user serviceable parts. Servicing should only be

performed by a qualified service technician.

Caution: Any on/off switch is a logic switch only. The DC or AC line voltage primaries

are live at all times when the power cord is connected or the battery is inserted.

Therefore, disconnect the AC power cord or remove the battery before opening the unit

to install features or service this terminal.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used

batteries according to the manufacturer's instructions.

Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé

par le constructeur. Mettre au rébut les batteries usagées conformément aux

instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase

voltage not exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the

appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those

which are recommended by NCR Corporation.

Perchlorate Material Notification

Note: This is applicable to the State of California only. Special handling may apply.

This Product may contain a lithium coin cell battery(s) which contains Perchlorate and

are subject to the State of California’s Best Management Practices (BMP) Regulations for

Perchlorate Materials.

Please visit this website for more information: www.dtsc.ca.gov/hazardouswaste/perchlorate

Warranty

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the

warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines

listed in this document and the NCR Workstation and Peripheral AC Wiring Guide

(BST0-2115-53).

For detailed warranty arrangements please consult your contract documents or visit

https://www.orderman.com/the-orderman-system/care-care-gold.

Returning Defective Hardware for Service

For Orderman Channel, please log in to https://rma.orderman.com/ and return the product

to Service Depot Salzburg.

References

•NCROrderman9 Handheld Terminal (9900) Site Preparation Guide (BCC5-0000-5521)

iii

Table of Contents

Chapter 1: Product Overview

Features 2

Front of the Unit 2

Back of the Unit 3

Top of the Unit 4

Bottom of the Unit 5

Specifications 6

Cleaning Procedures 7

Charging Contacts 7

Touchscreen Display 7

Power and Network Sockets 7

Belt Printer 7

Servicing the Handheld and Devices 9

Chapter 2: Setting Up the Devices

Turning the Handheld On/Off 11

Turning the Handheld On 11

Turning the Handheld Off 11

Activating/Deactivating Suspend Mode 12

Using the Power Button 12

Using the Automatic Suspend/Wake-up Feature 12

Battery Pack 13

Charging the Battery 13

Handheld Charging StatusIndicator 14

Removing the Battery 14

Installing the Battery 16

Maximizing Battery Lifespan 19

Lanyard 21

Leather Pouch 22

Service Stations 23

Single Service Station 23

Setting Up the Single Service Station 24

MultiService Station 26

Setting Up the MultiService Station 27

Network Status Indicators 28

Charging the Handheld in the Service Station 29

Battery Charger 30

Setting Up the Battery Charger 31

Charging the Battery Pack in the Battery Charger 32

Battery Charger StatusIndicator 32

USB Adapter Cable 33

Charging the Handheld Using the USB Adapter Cable 34

Belt Printer 36

Pairing with the Orderman9 Handheld 38

Chapter 3: Configuring Device Waiter Settings

Working with the Belt Printer 40

Pairing the Device with Bluetooth Devices 42

Adjusting the Screen Settings 44

Adjusting the Device Sound 45

Setting a Debug Mark 46

Accessing Network Diagnostics 47

Accessing the Device Information 48

Revision Record

Issue Date Remarks

ASep2021 First Issue

Chapter 1: Product Overview

The NCROrderman9 Handheld Terminal (9900) is a purpose-built 5.5” Android

handheld terminal designed for restaurant mobile order. It offers two variants,

Orderman9 and Orderman9Pro, which have similar features and specifications. Aside

from the Wi-Fi connection that both variants offer, the Orderman9Pro variant also

includes an LTE Category 6 module.

1-2 Product Overview

Features

Front of the Unit

Feature Description

5.5-inch PCAP

Touchscreen

Display

Used to view data, enter data, or select functions. It uses

projected capacitive technology that allows accurate touch

detection.

Capacitive

Buttons

Functions as Android navigation keys.

Ambient Light

Sensor

Detects the amount of ambient light present and can

automatically adjust the display brightness.

Status LED Indicates the status of the handheld and the battery.

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