NEC ServerCare Express5800/FT Stücklistenhandbuch

ServerCare

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E x p r e s s 5 8 0 0 / F T S e r v e r

S e r v i c e W a r r a n t y

P r o g r a m

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Solutions (America), Inc. and/or its licensors. NEC

Solutions (America), Inc. and/or its licensors, as appropriate, reserve all patent, copyright

and other proprietary rights to this document, including all design, manufacturing,

reproduction, use, and sales rights thereto, except to the extent said rights are expressly

granted to others.

The NEC Solutions (America), Inc. product(s) discussed in this document are warranted

in accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, customer data, and operator control. Since implementation by

customers of each product may vary, the suitability of specific product configurations and

applications must be determined by the customer and is not warranted by NEC Solutions

(America), Inc.

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Solutions (America), Inc. is prohibited.

Trademarks

ServerCare is a service mark of NEC Solutions (America) Inc.

NEC is a registered trademark of NEC Corporation and is used under license.

PN: 461-01501-005 July 2004

NEC Solutions (America), Inc

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

Contents

Introduction ................................................................................... 1

Program Highlights......................................................................... 1

Warranty Registration .....................................................................2

Service and Support Options ...........................................................2

Registered Limited Warranty........................................................... 4

How Lo ng is the Registered Limited Warranty? .......................... 4

Who is Protected? ..................................................................... 4

What is Covered and What is Not Covered? ................................ 4

What NEC Solutions (America) Will Pay For and what NEC

Solutions (America) Will Not Pay For ........................................ 5

How You Can Get Warranty Service........................................... 5

Limitation of Damages and Implied Warranties ........................... 6

ServerCare Service

Introduction

NEC Solutio ns (America) Inc. offers o ne of the strongest

warranty programs in the fault tolerant computer industry. For

the EX PR ES S5800/FT Server, yo u receive NEC Solutions

(America) standard o ne-year limited warranty upon

registration.

The ServerCare Service Warranty Program is described in the

following sections.

Program Highlights

NEC's ServerCare Warranty Support Program offers you the

following benefits:

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One-year, registered limited warranty on parts and labor,

including:

♦

1 Year of CRU parts replacement:

CRU (Customer Replacement Unit) – For those

parts designated as CRU, NEC will provide a part

shipment to the customer within 72 hours after

receipt of the defective part.

♦

Toll-free hardware technical support five days a

week, 9 hours a day (8 AM to 5PM local time in the

continental US and Canada) Monday through

Friday.

♦

90 days telephone support for preloaded so ftware.

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Available upgrade options for expanded service and support

cover age.

Exception: Backplane will be replaced onsite Next Business Day provided call for support is received by 3:00pm,

PST. All service response times are contingent upon parts availability.

ServerCare Service

Warranty Registration

You must register your system online at:

http://www.necsam.com/registration

Upon receip t of the registration informatio n, yo u will be

registered for ServerCare Service. Registration automatically

registers your syste m for the program, providing you with

product updates and pro gram information.

Service and Support Options

Once registered for the ServerCare Service Support program,

NEC Solutio ns (America) offers a variety of optio nal service

and support programs. These programs may be purchased

directly from NEC Solutions (America), separately or in

combination.

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EXTENDED WARRANTY

♦

2 year – Extends Standard Warranty for year 2.

♦

2 and 3 year – Extends Standard Warranty for years

2 and 3.

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HARDWARE TELEPHONE SUPPORT COVERAGE

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24 Hours/Day, 7 Days/Week, Support Coverage

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CRU ADVANCE SHIP PROGRAM:

Authorizes the advance shipment of replacement CRU parts

prior to receiving the defective CRU. Note: Must also

purchase 24/7 Hardware Telephone Support Coverage.

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7 Day/ Next Day Parts Delivery.

If defective CRU is not returned to NECSAM within 10 business days, customer will be charged the list price for the

replacement part. All Service response times are contingent upon parts availability. Call for support must be

received by 3:00pm, PST.

ServerCare Service

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ONSITE NEXT BUSINESS DAY SERVICE UPGR ADES:

An authorized service technician will be onsite the

following business day, once a service call is deemed

necessary follo wing trouble-shooting efforts between the

custo mer and NECSAM.

♦

5 Days/ 9 hours a day/ Next Business Day response.

Purchased on yearly basis.

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OPTIONAL HARDWARE SPARES AVAILABLE FOR

PURCHASE

NECSAM will use commercially reasonable best efforts to provide next business day onsite service

provided call for support is received by 3:00pm PST, Monday through Friday. NECSAM is not responsible

for service calls missed outside the control of NECSAM. If your location is outside of an NECSAM

authorized third party provider’s service coverage area, the response time may be longer and/or an

additional travel charge may be assessed. In some cases, onsite service may not be available. All service

response times are contingent upon parts availability.

ServerCare Service

Registered Limited Warranty

NEC Solutio ns (America) warrants this Product to be free from

defects in mater ial and workmanship, and agrees to repair or

replace any part of the enclosed unit that proves defective

under these terms and conditions.

If service requires the replacement of any parts, components,

or modules, the replacement items become the property of

Customer and the replaced items become the property of

NECSAM.

NECSAM may use new, used, serviceable, or reconditioned

parts, components, or modules that are in good working order

as replacements. Replacement items shall be of like kind and

quality of those replaced.

How Long is the Registered Limited Warranty?

Parts and Labor are warranted for one (1) year from the date of

the first end-user purchase. Spare parts are warranted for

ninety (90) days.

Who is Protected?

This warranty may be enforced only by the or iginal purchaser

of the Product and is not transferable.

What is Covered and What is Not Covered?

Except as specified belo w, this warranty covers all defects in

material or workmanship in this Product. The following are no t

cover ed by this warranty:

1. Any Product that is not distributed in the U.S.A. or Canada

by NEC Solutions (America).

2. Any Prod uct on which the serial number has been defaced,

modified, or removed.

3. Any Product that has b een removed from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting from:

ServerCare Service

♦

Accident, misuse, abuse, neglect, fire, water,

lightning or other acts of nature, improper storage,

unauthorized Product mo dification, or failure to

follow instructions supplied with the Product.

♦

Alteration, repair or attempted repair by anyone not

authorized by NEC So lutions (America).

♦

Any ship ment of the Product (claims must be

presented to the carrier).

♦

Removal or installation of the Product.

♦

Any other cause that does not relate to a Product

defect.

5. Carto ns, carrying cases, external cabinets, magnetic or

digital tapes, or any accessories used in connection with

the Product.

6. This warranty covers only NEC Solutions (America)-

supplied components. Service required as a result of third

party components is not covered under this warranty,

including third -party so ftware even if it is distr ibuted by

NECSAM.

What NEC Solutions (America) Will Pay For and what NEC Solutions (America) Will Not

Pay For

NEC Solutions (America) will pay labor and material expenses

for covered items, but NEC Solutions (America) will not pay

for the follo wing:

1. Remo val or installation charges.

2. Costs of initial technical adjustments (set-up), including

adjustment of user controls.

3. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

How You Can Get Warranty Service

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