PROBLEM 1: SPEED OR PACE READINGS ARE INACCURATE
TROUBLESHOOT 1: IS THE CALIBRATION VALUE SET CORRECTLY?
The calibration value should be set at 1.000 unless you have completed the
necessary steps to re-calibrate your unit. The check and/or reset your calibration
value see “CALIBRATION” pages 24-25.
TROUBLESHOOT 2: IS THE IMPELLER PROPERLY INSTALLED?
The impeller is to be placed 5m from the bow of the boat (see INSTALLATION
pg7). If for any reason you cannot place the impeller in the proper location, the
unit will provide incorrect information unless recalibrated (see above).
TROUBLESHOOT 3: DOES THE IMPELLER SPIN FREELY?
If the impeller begins to accumulate any debris or slight corrosion, it may not spin
freely which will lead to inaccuracy. If you are unable to clear the debris, a new
impeller can be purchased. If impeller is still covered by the 1-year warranty, the
customer can return the faulty impeller for a replacement. The impeller may be
unscrewed and relaced without removal of the hull mount. Note: Any slight hum
created by the impeller should fade within a week or so.
2222
2222
22
TROUBLESHOOTING
Always try to borrow a fellow rower’s SPC so that you can narrow down the
variables. By testing your boat’s docking set up with a functional unit, and
having your unit tested in a functional docking set up, you can help determine
where the problem exists. Make sure the SPC you are using has a calibration
of 1.000 and is set on 2- Stroke Mode.
If a functional unit will not work in your boat, then the problem most likely exists
with your wiring and/or docking harness...
1. Check to make sure there are no cuts, nicks or pinched areas along the wire.
(a flashlight will be helpful here).
2. Be sure that both sensors are aligned correctly (see Installation).
3. Be sure that there is no debris or corrosion on the impeller.
4. Check that the metal contacts on the mounting dock are flush with the surface
of the dock, (contacts may be cleaned with a non abrasive cleanser, like Bon-
Ami, to ensure true surface).
DO NOTDO NOT
DO NOTDO NOT
DO NOT use solvents on the docking station, it may cause damage & voids
warranty.
INITIAL CHECKLIST:
2121
2121
21
TROUBLESHOOTING
PROBLEM 2: NOSTROKE RATE OR RATE SEEMS INCORRECT.
TROUBLESHOOT 1: IS UNIT MAKING CONTACT WITH BRACKET?
The unit must have clear contact with contact pins on mounting bracket. Push
unit into mounting bracket until “click” is heard. Be sure lanyard is not
interfering with the connection.
TROUBLESHOOT 2: IS THE MAGNET AND SENSOR ALIGNED?
Double check the set-up and orientation of the seat magnet and black sensor
(see pages 3-6).
TROUBLESHOOT 3: IF RATE SEEMS HIGH, CHECK STROKE MODE.
If your stroke rate consistently seems very high, almost double what it should
be, the unit may be in single stroke mode (1-Str). Make sure unit is set in double
stroke mode (2-Str) or appropriate setting for application (see pages 16-17).
2323
2323
23
TROUBLESHOOT 3: IS THE UNIT IN MEMORY MODE?
If there is no rate, time or distance displaying make sure the unit is not in
MEMORY mode. If so, hold top button for 2 seconds to exit. If timer is only
displaying rate and split but no time or distance, the unit is in STOP mode. Press
top button once to exit STOP mode.
NK ROWING ELECTRONICS WARRANTY & SERVICENK ROWING ELECTRONICS WARRANTY & SERVICE
NK ROWING ELECTRONICS WARRANTY & SERVICENK ROWING ELECTRONICS WARRANTY & SERVICE
NK ROWING ELECTRONICS WARRANTY & SERVICE
NK does not believe in "disposable electronics." We know our products don't lead a
pampered life, and we design them for years of performance in tough conditions. We
guarantee every NK product to be free of defects in materials and workmanship for a
period of TWO YEARS from your date of purchase. We will repair or replace any
defective product or part when notified within the warranty period, and will return the
product via domestic ground shipping at no charge. The following issues do not result
from a manufacturing defect and are not covered under this warranty: damage due to
improper use or neglect, including corrosion; impact damage; modifications or
attempted repairs by someone other than an authorized NK repair agent; normal wear
and tear; failed batteries.
Please register your product at www.nkhome.com/register/
to ensure your full 2-year warranty.
NK wants you to be an NK customer for life, so we take care of you even beyond the
terms of the normal product warranty with our Customer Care Program. Trade-in any
NK display unit, no matter the age or condition, and receive a generous discount on the
replacement product.
Need Help?
Our Knowledge Center has answers to many common questions, along with tips and
tricks for using NK products. It’s available 24-7 at:www.nkhome.com/knowledgecenter/
For email assistance with the installation or operation of your NK product, write:
For help with an apparent malfunction, or to arrange or inquire about a repair, write:
Call 800.784.4221 (610.447.1555 outside the USA), Monday through Friday, 9 - 5 EST.
