Trouble Shooting Cléo,
My Cléo does
not buzz For a simple test, either deactivate your
Bluetooth or turn your mobile phone off. Cléo
should start buzzing within 10-15 seconds. If
Cléo does not buzz, check that Cléo is paired
to your phone.
My Cléo buzzes
all the time 1-Verify that the battery is charged. Cléo
automatically buzzes when battery is low.
2- Restart Cléo.
2-Verify that the settings for Cléo on your
phone are set to “Authorize”or “Trusted”by
clicking on Cléo and exploring the options
available.
3-Verify that Cléo is paired to your phone and
not to another one.
4- Deactivate your phone Bluetooth and
activate it. Turn your phone off and on.
5-Restart your phone.
When I use my
headset, my Cléo
start buzzing
Some phones do not allow more than one
device to be connected to them. Double click
on the on/off switch and your unit will sleep
for 30 minutes before resuming automatically.
See Put Cléo in Standby Mode.
My phone is
asking me to
accept
connection from
Cléo
Some phones require that the user specify that
automatic connection is allowed. To do that,
go to your Bluetooth settings and under set
options for Cléo, select “Authorize,”or
“Trusted”on others.
What happens
when your Cléo
alarms?
Your alarm will sound and increase in
intensity every 10 seconds. After 5 minutes of
continuing alarming, the unit will sound every
2 minutes.
You will need to bring your Cléo within the
allotted distance to your phone in order to
deactivate the alarm.
If you don’t have your phone, you will need to
turn off your unit in order to deactivate the
alarm.
My buzzer is not
loud
There is a buzzer sound output slot on the
back that has a plastic protection cover over it.
The buzzer volume is designed for a gradual
increase in volume (starting from low to high).
If you would like to increase the volume,
simply remove the plastic cover.
If Cléo Is Not Working,
Review your pairing instructions to make sure your phone is
properly configured.
If you’re still experiencing problems, please consult the FAQ
section for further help.
For further help, please call customer support.
FCC ID: WISCLEO01
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may
cause undesired operation.
The device and its antenna must not be co-located or operating in
conjunction with any other antenna or transmitter.
Users are not permitted to make changes or modify the device in any way.
Changes or modifications not expressly approved by NorkaTech will void
the user’s authority to operate the equipment.
Industry Canada
Operation is subject to the following two conditions: (1) This device may
not cause interference and (2) This device must accept any interference,
including interference that may cause undesired operation of the device.
The term “IC:”before the certification/registration number only signifies
that registration was performed based on a Declaration of Conformity
indicating the Industry Canada technical specifications were met. It does
not imply the Industry Canada approved the equipment.
Bluetooth
The Bluetooth® word mark and logos are owned by the Bluetooth SIG,
Inc. and any use of such marks by NorkaTech is under license.
Other trademarks and trade names are those of their respective owners.
Cautions
Changes or modifications made in the radio phone, not expressly approved
by NorkaTech, will void the user’s authority to operate the equipment.
Only use approved batteries, antennas and chargers. The use of any
unauthorized accessories may be dangerous and void the phone warranty
if said accessories cause damage or a defect to the phone. Although your
phone is quite sturdy, it is a complex piece of equipment can be broken.
Avoid dropping, hitting, bending or sitting on it.
Warranty and parts replacement
NorkaTech warrants this product as free of defects in material, design and
workmanship for the period of one year from the original date of
purchase.*
If during the period of warranty this product proves defective under
normal use and service you should return the product to the retailer from
whom it was originally purchased or qualified service center. The liability
of NorkaTech and its appointed maintenance company is limited to the
cost of repair and/or replacement of the unit under warranty.
The warranty is limited to the original purchaser
A copy of your receipt or other proof of purchase is required for a
proper warranty service
The warranty is void if the serial number, date code label or product
label is removed, or if the product has been subject to physical abuse,
improper installation modification, or repair by unauthorized third
parties
The responsibility of NorkaTech products shall be limited to the repair
or replacement of the product at its sole discretion
Specifically exempt from any warranty are limited-life consumable
components such as batteries and other accessories
NorkaTech is not liable for any incidental or consequential damages
arising from the use or misuse of any NorkaTech product
This warranty gives you specific rights and you may have other rights
which vary from area to area
Unless otherwise instructed in the User Guide, the user may not, under
any circumstances, attempt to perform service, adjustments or repairs
on the unit, whether in or out of warranty. It must be returned to the
purchase point, factory or authorized service agency for all such work
NorkaTech will not assume any responsibility for any loss or damage
incurred in shipping. All repair work on NorkaTech products by
unauthorized third parties voids any warranty
Customer Support
Email us at Cleo@norkatech.com or call us at 866-939-CLÉO.
