Nortel Agent Greeting 2.0 Betriebsanleitung

Meridian 1

Symposium Agent Greeting 2.0

NTVQ09AB Maintenance and Troubleshooting Guide

Document Number: 297-2183-502

Document Release: Release 2.0.1

Date: June 2001

Year Publish FCC TM

Information is subject to change without notice. Nortel Networks Corporation reserves the right to make

changes in design or components as progress in engineering and manufacturing may warrant. This equipment

has been tested and found to comply with the limits for a Class B digital device pursuant to CENELEC Product

Emission Standard EN 55 022:1994 (CISPR22) when installed in a Meridian 1 system. These limits are

designed to provide reasonable protection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses and can radiate radio frequency energy, and if not

installed and used in accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful interference in

which case the user will be required to correct the interference at their own expense.

Meridian 1 is a trademark of Nortel Networks Corporation.

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297-2183-502 Release 2.0.1 June 2001

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Agent Greeting Card Maintenance and Troubleshooting Guide

Revision histor

June 11th, 2001 Release 2.0.1

May 11th, 2001 Release 2.0.

August 28th, 2000 Release 1.0.

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297-2183-502 Release 2.0.1 June 2001

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Agent Greeting Card Maintenance and Troubleshooting Guide

Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Agent Greeting Card Test and Debug Capabilities 11

Self Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Factory Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Hex Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Debug Terminal Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Debug Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

The VxWorks Shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Application Loadware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Loadware upgrade from PCMCIA Flash Card . . . . . . . . . . . . . . 17

Loadware upgrade from a FTP Server . . . . . . . . . . . . . . . . . . . . 18

DSP Loadware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

DSP Loadware upgrade from PCMCIA Flash card . . . . . . . . . . 19

DSP Loadware upgrade from a FTP Server . . . . . . . . . . . . . . . . 20

VxWorks Shell Debug Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Event Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Fatal Error Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Troubleshooting Agent Greeting . . . . . . . . . . . . . . 25

Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Greetings not being played . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Debugging Skillset name issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Telephony User Interface becoming disabled . . . . . . . . . . . . . . . . . . . 27

Page 6 of 36 Contents

297-2183-502 Release 2.0.1 June 2001

Multi-Card operation across routers . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing Multi-cast parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Agent Greeting card spontaneous reboots . . . . . . . . . . . . . . . . . . . . . . 28

Restarts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to change the role of a card . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Agent Greeting Card Maintenance and Troubleshooting Guide

List of tables

Table 1: Hex Display codes during normal operation . . . . . . . . . . . . . 12

Table 2: Hex Display codes during bootup . . . . . . . . . . . . . . . . . . . . . 14

Table 3: Faceplate Mini-DIN Connector pinout . . . . . . . . . . . . . . . . . 15

Table 4: Debug Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Table 5: Multi-card specific debug commands . . . . . . . . . . . . . . . . . . 22

Table A-1: Maintenance Task Errors . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table A-2: Server Task Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table A-3: VP Application Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table A-4: Aries Task Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Table A-5: Client Task Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Page 8 of 36 List of tables

297-2183-502 Release 2.0.1 June 2001

Page 9 of 36

Agent Greeting Card Maintenance and Troubleshooting Guide

About this

uide

This document describes the maintenance procedures related to the Agent

Greeting hardware andsoftwareand provides information ontroubleshooting

installation issues and the commands available to debug these issues.

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297-2183-502 Release 2.0.1 June 2001

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