Nortel 1000 Con?guration guide Bedienungsanleitung

Nortel Application Gateway 1000/2000

Nortel Application Gateway Release 6.1

Administration Guide

Configuration and Operation

Document Number: NN42360-600

Document Release: Standard 01.06

Date: January 2007

Year Publish FCC TM

Produced in Canada

The information in this document is subject to change without notice. The statements, configurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented

without express or implied warranty. Users must take full responsibility for their applications of any products

specified in this document. The information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Title page

iii

Application Gateway Administration Guide

Contents

Preface ix

Audience ix

Organization ix

Related Documentation xi

CHAPTER

1Application Gateway Overview 1

Introduction to Voice Applications 1

Introduction to Transformed Applications 3

Licensing 3

Security 4

Security Features 4

Implementation Workflow 5

CHAPTER

2Basic Administration 7

Using the Administration Tool 7

Downloading Product Documentation 9

Setting the System Date and Time 9

Changing the Root Administrator Password 10

Using the Serial Console 10

Managing Licenses 11

Guidelines 12

Uploading License Files 12

Viewing License Information 13

Changing the License Status of an IP Phone 14

Generating a Secure Certificate 14

Overview of the Certificate Signing Request 15

Installing the Cygwin UNIX Environment for Windows 16

Generating a CSR 17

Unencrypting the Private Key 18

Converting to a PEM-Formatted Certificate 18

Combining the Private Key with the Signed Certificate 20

Generating Trusted Certificates for Multiple Levels 20

Contents

Application Gateway Administration Guide

Uploading a Certificate to the Application Gateway 21

Getting Design Studio to Recognize a Certificate 22

Upgrading the Application Gateway Software 23

Reinstalling the Application Gateway Software 24

Saving and Restoring the Configuration 25

Restarting the Application Gateway 26

Shutting Down the Application Gateway 26

CHAPTER

3Network Connection Configuration 27

Prerequisites 27

Configuring Network Interface Settings 28

Configuring Ports 29

Specifying DNS Settings 29

Adding Host Aliases 30

Configuring Routes 30

Configuring Dynamic Routing 31

Adding, Testing, and Removing a Static Route 32

Static Route Example 33

Creating an Application Gateway Cluster 34

Cluster Prerequisites 36

Creating a Cluster 37

Maintaining a Cluster 38

Specifying the Default URL 38

CHAPTER

4Voice Office Configuration Requirements 41

Voice Office Application Prerequisites 41

Customizing the Voice Office Menu 42

Setting the Language of the Voice Office User Interface 43

Enabling Communication between the Phones and Application

Gateway 44

Configuring the Graphical XAS (GXAS) Port on the Application

Gateway 46

Enabling Automatic Dialing 46

Specifying a Source for Phone IP-to-DN Mappings 46

Application Gateway Administration Guide

Contents

Deployment Notes 47

Configuring a Call Server or CSV Connection 48

CSV File Format Specifications 49

CHAPTER

5LDAP/CSV Directory Configuration 51

Express Directory Overview 52

Express Directory Features 53

Configuring the Application Gateway to Use LDAP Directories 54

Specifying LDAP Attributes for Voice Office Operations 57

Looking Up Attributes in Your LDAP Directory 60

Configuring the Application Gateway to Use Directory Files in CSV

Format 63

CSV File Format Specifications 65

Adding Dialing Rules 66

Synchronizing the Application Gateway with Your Directories 67

CHAPTER

6Broadcast Server Installation 69

Overview of Broadcast Server 70

Network Deployment 70

Subscriber and Distribution List Source 71

Broadcast Server Operation with Clusters 72

Hardware and Software Overview 73

Software Server Requirements 73

Installing Broadcast Server Software 74

Microsoft IIS Configuration 74

Broadcast Server Software Installation 76

Connecting the Application Gateway and Broadcast Server 76

Synchronizing the Broadcast Server and Application Gateway

Clocks 77

Confirming Installation and Configuration 78

CHAPTER

7Zone Paging Configuration 79

Overview of Zone Paging 80

Network Deployment 81

Contents

Application Gateway Administration Guide

Zone List Source 81

Paging Setup and Operation with Clusters 82

Managing Paging Zones 83

Viewing Extensions in an Imported Zone 83

Adding and Changing Custom Zones 84

CHAPTER

8Visual Voicemail Configuration 89

Overview of Visual Voicemail 90

Configuring Nortel Messaging 91

Configuring Visual Voicemail 92

CHAPTER

9Smart Agent Configuration 95

Smart Agent Features 97

Smart Agent Operation 98

Smart Agent Number Recognition 99

Smart Agent Number Manipulation 100

Overlay Area Codes 101

Unsupported Number Patterns and Dialing Provisions 102

Other Limitations 103

Smart Agent Operation with Microsoft Outlook Contacts 103

Smart Agent Deployment 104

Changing Outlook 2002 Security Settings for Smart Agent 105

Helping Users with Deployment and Use 106

User Connection Requirements and Notes 107

Configuring Smart Agent 108

Changing the Smart Agent Port 108

Configuring Phone Number Handling 108

Configuring the LDAP Connection 109

Adding Local Smart Agent Users to the Application Gateway 111

Testing the Smart Agent Deployment 112

Adding Click-to-Call Links to Web Applications 113

Adding Click-to-Call Links to Windows Applications 114

vii

Application Gateway Administration Guide

Contents

CHAPTER

10 Transformed Applications 115

Features 115

Back-End Application Transformation 116

Support for Multiple Formats 117

Conversion Features 117

Data and Session Management 118

Security 119

Security Levels 120

Security Issue for WAP Phones 121

Connections and Sessions 121

Transformation Controls 122

URL Request Handling of Transformed Applications 123

Managing Design Studio User Accounts 124

Configuring the External Public Protocol, Address, and Port 125

Configuring URL Filtering 127

Configuring Session and Connection Settings 127

Selecting an Input Character Encoding 129

Disabling Unrestricted Proxy 129

Specifying Outbound Proxy Settings 130

CHAPTER

11 Logging and Monitoring Application Gateway Operations 131

Configuring and Working with System Logs 131

Interpreting the System Log 133

Broadcast Server 134

Call Server synchronization for IP/DN mapping 134

CSV synchronization for IP/DN mapping 136

LDAP 136

Licensing 137

Socket listeners 137

Transformed applications 138

Enabling and Viewing SNMP and Health Logs 138

Viewing the W3C-Formatted HTTP Request Log 138

Enabling and Viewing SNMP Logs 139

Enabling and Viewing Health Logs 139

Monitoring Application Gateway Operations 141

Contents

Application Gateway Administration Guide

viii

CHAPTER

12 Troubleshooting 143

General Issues (Hardware, Licenses, Certificates) 143

Connectivity Issues 145

Express Directory 146

Visual Voicemail 147

Broadcast Server 148

Smart Agent 151

Zone Paging 152

NDEX

153

Application Gateway Administration Guide

Preface

This preface describes who should read the Application Gateway

Administration Guide, how it is organized, and related documentation.

Audience

This guide is intended for system administrators responsible for

connecting the Application Gateway to a network and configuring its

operation for voice applications as well as for connected devices (call

server, directory servers, and so on).

This document assumes that the Application Gateway has been installed

according to the Application Gateway Quick Start Guide and that the

administrator has experience configuring networks and an understanding

of call servers and their protocols.

Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Overview Provides a conceptual background to Application

Gateway operation with voice applications and

transformed applications.

Chapter 2 Basic Administration Describes general Application Gateway

administration tasks and describes how to use the

Administration Tool interface and the serial

console.

Chapter 3 Network Connection

Configuration

Describes how to connect Application Gateways to

your network and specify network settings such as

ports, DNS servers, and dynamic or static routes.

Organization

xApplication Gateway Administration Guide

Chapter 4 Voice Office

Configuration

Requirements

Explains the configuration requirements that apply

to all or multiple Voice Office applications. Also

describes how to customize the Voice Office menu.

Chapter 5 LDAP/CSV Directory

Configuration

Describes how to the configure LDAP and/or CSV

directory sources used for several voice

applications.

Chapter 6 Broadcast Server

Installation

Unlike other Voice Office applications, Broadcast

Server runs on a separate Windows server,

connected to the Application Gateway. This

chapter describes how to install and test Broadcast

Server. For configuration and usage information,

refer to the Broadcast Server User Guide.

Chapter 7 Zone Paging

Configuration

Describes how to configure and manage paging

zones.

Chapter 8 Visual Voicemail

Configuration

Explains how to configure the Application

Gateway with your Unified Messaging IMAP and

SMTP servers.

Chapter 9 Smart Agent

Configuration

Describes Smart Agent operation, features,

deployment, and configuration.

Chapter 10 Transformed

Applications

Administration

Describes the operation and administration of

transformed applications.

Chapter 11 Logging and

Monitoring

Application Gateway

Operations

Describes how to configure and view system,

health, and SNMP logs, and work with a variety of

network monitoring applications.

Chapter 12 Troubleshooting Describes how to recover from a crash and

troubleshoot common issues.

Chapter Title Description

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