User Manual: VisionShare Series
2
Warranty
NorthVision warrants the equipment it manufactures to be free from
defects in material and workmanship. The procedures presented in
this document apply to all NorthVision’s VisionShare Series products.
All NorthVision brand products purchased by Distributor will receive
a three (3) years parts and labor warranty, except for VisionShare
transmitters, and all accessories, which hold a one (1) year parts and
labor warranty.
The warranties stated above shall be effective upon delivery and
remain in effect in accordance with NorthVision's then-current policy.
Warranty does not include: (i)Products have been improperly
installed, altered or otherwise modified. (ii)Products have been
subjected to misuse, abuse, negligence, accident or natural disasters.
(iii)Products have been used in a manner contrary to specification.
DOA (Dead on Arrival): The DOA period is 60 days after shipment to
an end user. Products that cannot be turned on or cannot display and
after testing will be considered DOA. After the DOA product has been
tested, please return to the distributor with an RMA number and a
replacement will be sent. Products returned that are functioning
properly, will be returned to the end user, and the cost of returning
the product with normal functions will be borne by the customer.
Products returned by DOA should be kept in their original packaging
and the accessories must be complete. Otherwise, the products will
be considered as RMA (Return as received).
RMA (Returned Material Authorization): Products that fail more than
60 days from the date of shipment but within the warranty period
three (3) years require an RMA. During the warranty period, RMA
parts and labor costs are included. The customer is responsible for the
return of RMA products to the distributor/ NorthVision. Distributor
will be responsible for both the shipping method and shipping costs
