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Five (5) Years Limited Warranty.
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products to be free from defects in material and
workmanship under normal and proper use for a period of five (5) years from the date of purchase (as shown on the original original sales
receiptwithserialnumberaffixed/writtenonit).
The five (5) year warranty period is valid only if an authorized Earthquake dealer properly installs the product and the warranty
registrationcard is properlyfilled out andsent to EarthquakeSound Corporation. Ifa non-authorized partyinstalls the product,a ninety (90)
daywarrantyperiodwillbeapplied.
(A)Five(5)yearslimitedwarrantyplancoverageguidelines:
!Firstyear:Earthquakepaysforlabor,parts,andgroundfreight(onlyinUSmainland,notincludingAlaskaandHawaii.Shippingtousis
notcovered).
!Second,third,fourth&fifthyear:Earthquakepayslaboronly.Customermustpayforpartsandfreightbothways.
(B)Warning:
Products(sentforrepair)thataretestedbyEarthquaketechniciansanddeemedtohavenoproblem(s)willnotbecoveredbythefive(5)
year limited warranty. Customer will be charged a minimum of one (1) hour of labor (at the ongoing rates) plus shipping charges back to
customer.
(C)Earthquakewillrepairorreplace atouroption alldefectiveproducts/partssubjecttothefollowingprovisions:
!Defectiveproducts/partshavenotbeenalteredorrepairedbyotherthananEarthquakefactory-approvedtechnicians.
!Products/parts are not subjected to negligence, misuse, improper use or accident, damaged by improper line voltage, used with
incompatible products or have its serial number or any part of it altered, defaced or removed, or have been used in any way that is
contrarytoEarthquake'swritteninstructions.
(D)WarrantyLimitations:
Warrantydoesnotcoverproductsthathavebeenmodifiedorabused,includingbutnotlimitedtothefollowing:
!Damagestospeakercabinetandcabinetfinishduetomisuse,abuseorimproperuseofcleaningmaterials/methods.
!Bentspeakerframe,brokenspeakerconnectors,holesinspeakercone,surround&dustcap,burntspeakervoicecoil.
!Fadingand/ordeteriorationofspeakercomponents&finishduetoimproperexposuretoelements.
!Bentamplifiercasing,damagedfinishonthecasingduetoabuse,misuseorimproperuseofcleaningmaterial.
!BurnttracersonPCB.
!Product/partdamagedduetopoorpackagingorabusiveshippingconditions.
!Subsequentdamagetootherproducts.
Awarranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy of the sales
receipt.
(E)ServiceRequest:
To receive product service, contact Earthquake Service Department at (510) 732-1000 and request an RMAnumber (Return Material
Authorization).ItemsshippedwithoutavalidRMAnumberwillberefused.Makesureyouprovideuswithyourcomplete/correctshipping
address, a valid phone number, and a brief description of the problem you are experiencing with the product. In most cases, our
techniciansmightbeabletoresolvetheproblemoverthephone,thuseliminatingtheneedtoshiptheproduct.
(F)ShippingInstructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage and prevent repackaging cost (at the
ongoing rates). Shipper claims regarding items damaged in transit must be presented to carrier. Earthquake Sound Corporation
reservesthe right torefuse improperly packedproduct. Original billof sale mustaccompany product returnedto service. Weencourage
youtoincludewiththepackageawrittendescriptionoftheproblem.Shipproductto:
Earthquake Sound Corp.
2727 McCone Avenue, Hayward, CA 94545.
Tel: (510) 732-1000.
YouareresponsibleforthecostofshippingtheproducttoEarthquakeSoundCorporation.
(G)DisputesResolution:
Alldisputes betweenclientsandEarthquakeSoundCorporation resultingfromthefive(5)yearlimitedwarrantypolicymustberesolved
accordingtothelaws®istrationofthecountyofAlameda California.
PRODUCTREGISTRATION
This Earthquake product can be registered by returning the Product Registration card attached to this manual. Please also retain sales
receipt,whichrepresentsproofofpurchase.
