Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Bedienungsanleitung

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AUTHORIZED DOCUMENTATION

ZENworks 10 Configuration Management Asset Inventory Reference

ZENworks

10 Configuration Management SP3

10.3

March 30, 2010

Asset Inventory Reference

novdocx (en) 16 April 2010

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Contents 5

Contents

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About This Guide 9

1Overview 11

1.1 Scanning for Hardware Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.2 Scanning for Software Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.3 Scanning for Demographic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.4 Security Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 Scanning Managed Devices 13

2.1 Configuring an Inventory Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1.1 Configuring a Scan for the Management Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1.2 Configuring a Scan for Devices in a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.1.3 Configuring a Scan for a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.2 Scheduling an Inventory Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.2.1 Configuring an Inventory Scan Schedule for the Management Zone . . . . . . . . . . . . 24

2.2.2 Configuring an Inventory Scan Schedule for Devices in a Folder . . . . . . . . . . . . . . . 31

2.2.3 Configuring an Inventory Scan Schedule for a Device . . . . . . . . . . . . . . . . . . . . . . . 38

2.3 Running an Inventory Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

2.4 Viewing an Inventory Report for a Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2.5 Editing a Managed Device’s Inventory Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

3 Scanning Inventory Only Devices 51

3.1 Configuring an Inventory Only Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

3.2 Scheduling an Inventory Only Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

3.2.1 To Configure an Inventory Only Scan Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

3.3 Viewing an Inventory Report for an Inventory Only Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3.4 Editing the Demographic Data of an Inventory Only Device . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3.5 Enabling Reconciliation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

3.6 Using the Portable Collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3.6.1 Creating the Portable Collector for a Windows Device . . . . . . . . . . . . . . . . . . . . . . . 60

3.6.2 Running the Portable Collector on a Windows Device . . . . . . . . . . . . . . . . . . . . . . . 61

3.6.3 Running the Portable Collector on an OSX Device . . . . . . . . . . . . . . . . . . . . . . . . . 61

3.6.4 Importing Data Gathered with the Portable Collector . . . . . . . . . . . . . . . . . . . . . . . . 62

4 Scanning Demographic Data 63

4.1 Configuring the Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

4.1.1 Configuring the Collection Data Form for the Management Zone . . . . . . . . . . . . . . . 64

4.1.2 Configuring the Collection Data Form for Devices in a Folder. . . . . . . . . . . . . . . . . . 65

4.1.3 Configuring the Collection Data Form for a Device . . . . . . . . . . . . . . . . . . . . . . . . . . 67

4.2 Deploying the Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

4.3 Scheduling the Deployment of the Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

4.3.1 Scheduling the Deployment of the Collection Data Form for the Management Zone 69

4.3.2 Scheduling the Deployment of the Collection Data Form for Devices in a Folder . . . 76

4.3.3 Scheduling the Deployment of the Collection Data Form for a Device . . . . . . . . . . . 83

4.4 Deploying the Data Collection Form Using a Quick Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

4.5 Deploying the Data Collection Form Using a Device Task. . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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4.6 Scanning Demographic Data on an Inventory Only Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

5 Importing Demographic Data 95

5.1 Creating LDAP Import Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

5.2 Viewing or Editing LDAP Import Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

6 Creating Local Software Products 103

6.1 Understanding Local Software Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

6.2 Understanding the Local Software Products Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

6.3 Creating Local Software Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

6.4 Consolidating Local Software Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

6.5 Editing Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

6.5.1 Editing the Product Naming Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

6.5.2 Editing the Product Recognition Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

6.6 Updating the ZENworks Knowledgebase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

6.6.1 Merging Local Software Products with the ZENworks Knowledgebase . . . . . . . . . 110

6.6.2 Updating the ZENworks Knowledgebase with the PRU . . . . . . . . . . . . . . . . . . . . . 110

7 Using Administrator-Defined Fields 111

7.1 About Administrator-Defined Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

7.2 Creating an Administrator-Defined Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

8 Using Reports 115

8.1 Using Inventory Standard Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

8.1.1 Available Standard Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

8.1.2 Running a Standard Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

8.2 Using Inventory Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

8.2.1 Available Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

8.2.2 Running a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

8.2.3 Creating a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

8.2.4 Scheduling a Custom Report and Sending Notifications . . . . . . . . . . . . . . . . . . . . . 122

8.2.5 Configuring E-mail Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

8.2.6 Editing a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

8.2.7 Moving a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

8.2.8 Deleting a Custom Report or Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

8.2.9 Viewing Scheduled Reports by Date and Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

8.2.10 Importing New Report Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

8.3 Inventory Report Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

9 Managing Component Data 129

9.1 Searching for a Component and Viewing Component Data . . . . . . . . . . . . . . . . . . . . . . . . . 129

9.2 Editing the Component Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

9.2.1 Using Administrator-Defined Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

10 Managing Product Data 133

10.1 Searching for a Product and Viewing Product Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

10.2 Reclassifying a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

10.3 Managing Product Categories and Subcategories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

10.3.1 Creating a New Product Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Contents 7

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10.3.2 Renaming a Product Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

10.3.3 Deleting a Product Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

10.3.4 Creating a New Product Subcategory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

10.3.5 Renaming a Product Subcategory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

10.3.6 Deleting a Product Subcategory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

A Troubleshooting Asset Inventory 139

B Documentation Updates 143

B.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

8ZENworks 10 Configuration Management Asset Inventory Reference

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About This Guide 9

novdocx (en) 16 April 2010

About This Guide

This Novell ZENworks 10 Configuration Management Asset Inventory Reference includes

information to help you successfully perform inventory tasks. The information in this guide is

organized as follows:

Chapter 1, “Overview,” on page 11

Chapter 2, “Scanning Managed Devices,” on page 13

Chapter 3, “Scanning Inventory Only Devices,” on page 51

Chapter 4, “Scanning Demographic Data,” on page 63

Chapter 5, “Importing Demographic Data,” on page 95

Chapter 6, “Creating Local Software Products,” on page 103

Chapter 7, “Using Administrator-Defined Fields,” on page 111

Chapter 8, “Using Reports,” on page 115

Chapter 9, “Managing Component Data,” on page 129

Chapter 10, “Managing Product Data,” on page 133

Appendix A, “Troubleshooting Asset Inventory,” on page 139

Appendix B, “Documentation Updates,” on page 143

Audience

This guide is intended for Novell®ZENworks®administrators.

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Additional Documentation

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