Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... Programmierhandbuch

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AUTHORIZED DOCUMENTATION

ZENworks 10 Configuration Management Remote Management Reference

ZENworks

10 Configuration Management SP3

10.3

March 30, 2010

Remote Management Reference

novdocx (en) 16 April 2010

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4ZENworks 10 Configuration Management Remote Management Reference

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Contents 5

Contents

novdocx (en) 16 April 2010

About This Guide 9

1Overview 11

1.1 Remote Management Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.2 Understanding Remote Management Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1.2.1 Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.2.2 Remote View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.2.3 Remote Execute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.2.4 Remote Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.2.5 File Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1.2.6 Remote Wake Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.3 Understanding Remote Management Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.3.1 Visible Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.3.2 Intruder Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1.3.3 Session Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.4 Audible Beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.5 Keyboard and Mouse Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.6 Screen Blanking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.7 Abnormal Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.8 Overriding Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.9 Automatic Session Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.10 Agent Initiated Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1.3.11 Session Collaboration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

1.3.12 Remote Management Auditing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

1.4 Understanding Remote Management Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2 Setting Up Remote Management 19

2.1 Configuring the Remote Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.1.1 Configuring the Remote Management Settings at the Zone Level . . . . . . . . . . . . . . 19

2.1.2 Configuring the Remote Management Settings at the Folder Level . . . . . . . . . . . . . 22

2.1.3 Configuring the Remote Management Settings at the Device Level . . . . . . . . . . . . . 22

2.2 Enabling the Remote Management Listener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.3 Creating the Remote Management Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.4 Configuring the Remote Operator Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.5 Configuring the Remote Management Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2.5.1 Setting Up the Remote Management Password Using ZENworks Control Center . . 31

2.5.2 Setting Up the Remote Management Password Using ZENworks Adaptive Agent . 32

2.5.3 Clearing the Remote Management Password Using ZENworks Control Center . . . . 32

2.5.4 Clearing the Remote Management Password Using ZENworks Adaptive Agent . . . 32

2.6 Installing the Remote Management Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

2.7 Upgrading the Remote Management Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

2.8 Starting Remote Management Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

2.8.1 Initiating a Session from the Management Console . . . . . . . . . . . . . . . . . . . . . . . . . 34

2.8.2 Initiating a Session from the Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

2.9 Options for Launching a Remote Management Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

2.9.1 Command Line Options for Launching a Remote Operation. . . . . . . . . . . . . . . . . . . 44

2.9.2 Internal Options for Launching a Remote Operation . . . . . . . . . . . . . . . . . . . . . . . . . 47

2.10 Installing a Remote Management Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2.11 Configuring a Remote Management Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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2.11.1 Remote Management Proxy Settings on a Windows Device . . . . . . . . . . . . . . . . . . 49

2.11.2 Remote Management Proxy Settings on a Linux Primary Server or Satellite Server 49

3 Managing Remote Sessions 51

3.1 Managing a Remote Control Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

3.1.1 Using the Toolbar Options in the Remote Management Viewer . . . . . . . . . . . . . . . . 51

3.1.2 Session Collaboration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

3.2 Managing a Remote View Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

3.3 Managing a Remote Execute Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3.4 Managing a Remote Diagnostics Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3.5 Managing a File Transfer Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3.6 Managing a Remote Management Proxy Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3.7 Waking Up a Remote Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3.7.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

3.7.2 Remotely Waking Up the Managed devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

3.8 Improving the Remote Management Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3.8.1 On the Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3.8.2 On the Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

4 Security 63

4.1 Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

4.1.1 Rights-Based Remote Management Authentication . . . . . . . . . . . . . . . . . . . . . . . . . 63

4.1.2 Password-Based Remote Management Authentication . . . . . . . . . . . . . . . . . . . . . . 64

4.2 Password Strength. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

4.3 Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

4.4 Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

4.5 Ask Permission from the User on the Managed Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4.6 Abnormal Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4.7 Intruder Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4.7.1 Automatically Unblocking the Remote Management Service . . . . . . . . . . . . . . . . . . 66

4.7.2 Manually Unblocking the Remote Management Service . . . . . . . . . . . . . . . . . . . . . 67

4.8 Remote Operator Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

4.9 Browser Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

4.10 Session Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

4.10.1 SSL Handshake. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

4.10.2 Certificate Regeneration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

5 Troubleshooting 69

A Cryptographic Details 79

A.1 Managed Device Key Pair Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

A.2 Remote Operator Key Pair Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

A.3 Remote Management Ticket Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

A.4 Session Encryption Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

B Best Practices 81

B.1 Closing the Remote Management Listener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

B.2 Closing Applications Launched During Remote Execute Operation . . . . . . . . . . . . . . . . . . . . 81

B.3 Identifying the Remote Operator on the Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contents 7

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B.4 Performing a Remote Control Session on a Device That Is Already Connected through a Remote

Desktop Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

B.5 Determining the Management Console Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

B.6 Using the Aero Theme on Windows Vista, Windows 7, Windows Server 2008, and Windows

Server 2008 R2 devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

B.7 Enabling the Secure Attention Sequence (Ctrl+Alt+Del) Button when Remotely Controlling a

Windows Vista or Windows Server 2008 device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

B.8 Installing the Remote Management Service on a Windows XP Device through RDP . . . . . . . 83

B.9 Remote Management Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

C Documentation Updates 85

C.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8ZENworks 10 Configuration Management Remote Management Reference

novdocx (en) 16 April 2010

About This Guide 9

novdocx (en) 16 April 2010

About This Guide

This Novell ZENworks 10 Configuration Management Remote Management Reference includes

information about Remote Management. The information in this guide is organized as follows:

Chapter 1, “Overview,” on page 11

Chapter 2, “Setting Up Remote Management,” on page 19

Chapter 3, “Managing Remote Sessions,” on page 51

Chapter 4, “Security,” on page 63

Chapter 5, “Troubleshooting,” on page 69

Appendix A, “Cryptographic Details,” on page 79

Appendix B, “Best Practices,” on page 81

Appendix C, “Documentation Updates,” on page 85

Audience

This guide is intended for Novell®ZENworks®administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks Configuration Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks 10 Configuration Management SP3 documentation (http://

www.novell.com/documentation/zcm10/).

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forward slash, such as Linux*, should use forward slashes as required by your software.

10 ZENworks 10 Configuration Management Remote Management Reference

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