Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086116
369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after referred to
as “Oricom”. Oricom products come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Oricom warrants that the product is free from defects in materials or workmanship
during the Express Warranty Period. This Express Warranty does not extend to any
product from which the serial number has been removed or was purchased outside
of Australia. Nothing in this Express Warranty excludes, restricts or modifies any
condition, warranty, guarantee, implied term, right or remedy pursuant to the Australian
Consumer Law and which may not be so excluded, restricted or modified. For such
conditions, terms, guarantees and warranties that cannot be excluded, restricted or
modified, Oricom limits the remedies available to extent permitted in the relevant
legislation.
Except with respect to rechargeable battery cells and rechargeable battery packs (if
supplied), the Express Warranty Period will be 12 months from the date of purchase of
the product evidenced by your dated sales receipt. You are required to provide proof of
purchase as a condition of receiving Express Warranty services. Rechargeable battery
cells and rechargeable battery packs (if supplied) with this product are covered under
this warranty for a period of 6 months.
You are entitled to a replacement product or repair of the product at our discretion
according to the terms and conditions of this document if your product is found to
be faulty within the Express Warranty Period. This Express Warranty extends to the
original purchaser only and is not transferable. Products distributed by Oricom are
manufactured using new materials or new and used materials equivalent to new in
performance and reliability. Spare parts may be new or equivalent to new. Spare parts
are warranted to be free from defects in material or workmanship for thirty (30) days
or for the remainder of the Express Warranty Period of the Oricom branded product
in which they are installed, whichever is longer. During the Express Warranty Period,
Oricom will where possible repair and if not replace the faulty productor part thereof.
All component parts removed under this Express Warranty become the property of
Oricom. In the unlikely event that your Oricom product has a recurring failure, Oricom
may always, subject to the Competition and Consumer Act 2010, at its discretion,
elect to provide you with a replacement product of its choosing that is at least
equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is made in
writing and signed by an authorised representative of Oricom. Oricom will not be liable
under this Express Warranty, and to the extent permitted by law will not be liable for
any defect, loss, damage or injury arising out of or in connection with a:
1. failure by you to adhere to the warnings and follow the instructions set out in
this user guide for the proper installation and use of the product;
2. wilful misconduct or deliberate misuse by you of the product;
3. any external cause beyond our control, including but not limited to power
failure, lightning or over voltage; or
4. modication to the product or services carried out on the product by anyone
other than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express Warranty in
Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 0245748888 or support@
oricom.com.au.
• A Customer Support Team member will verify after troubleshooting with you if
your product qualies under warranty. If so, they will give you a Product Return
Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice (if
necessary), together with instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member advises that your product does
not qualify for return, this warranty does not apply to your product. Products that are
authorised to be returned to Oricom in Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in returning
any faulty product to us. You must arrange and pay any expenses incurred (including
postage, delivery, freight, transportation or insurance of the product) to return the
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