How to make a claim under your Express Warranty in Australia
Oricom has a simple warranty process for you to follow:
• A Customer Support Team member will verify after troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return Authorisation number.
• We will then email a Return Authorisation form and a Repair Notice (if necessary), together with instructions
on how to return the product for warranty service.
Please note that if a Customer Support Team member advises that your product does not qualify for return, this
warranty does not apply to your product. Products that are authorised to be returned to Oricom in Australia
must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in returning any faulty product to
us. You must arrange and pay any expenses incurred (including postage, delivery, freight, transportation or
insurance of the product) to return the faulty product to us, however, we will arrange delivery of the repaired or
replaced faulty product to you.
Important Information - Repair Notice
Please be aware that the repair of your products may result in the loss of any user-generated data (such as
stored telephone numbers, text messages and contact information). Please ensure that you have made a copy
of any data saved on your product before sending for repair. Please also be aware that products presented for
repair may be replaced by refurbished products or parts of the same type rather than being repaired.
ORICOM CUSTOMER SUPPORT
Oricom have a trained and dedicated team of Customer Support Representatives, each with the knowledge
and resources to assist in answering your questions quickly and efficiently.
Oricom Support - Australia
For all product enquiries, troubleshooting or to discuss the range of Oricom products, feel free to contact
Oricom or visit our website for answers to frequently asked questions.
02 4574 8888
Monday - Friday 8am – 6pm AEST
www.oricom.com.au
Oricom Support - New Zealand
0800 674 266
Monday - Friday 10am - 8pm NZST
Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086 116 369, Unit 1, 4 Sovereign
Place, South Windsor NSW 2756, herein after referred to as “Oricom”.
Oricom warrants that the product is free from defects in materials or workmanship during the Express Warranty
Period. This Express Warranty does not extend to any product from which the serial number has been
removed or was purchased outside of Australia.
The benefits of this Express Warranty are in addition to other rights and remedies you may have under the
Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor
failure, Oricom reserves the right to choose to repair or replace the product.
The Express Warranty Period will be a period of 12 months beginning on the date of purchase of the product
evidenced by your dated sales receipt. You are required to provide proof of purchase as a condition of
receiving Express Warranty services.
You are entitled to a replacement product or repair of the product at our discretion according to the terms and
conditions of this document if your product is found to be faulty within the Express Warranty Period. This
Express Warranty extends to the original purchaser only and is not transferable.
Products distributed by Oricom are manufactured using new materials or new and used materials equivalent to
new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to
be free from defects in material or workmanship for thirty (30) days or for the remainder of the Express
Warranty Period of the Oricom branded product in which they are installed, whichever is longer. During the
Express Warranty Period, Oricom will where possible repair and if not replace the faulty product or part thereof.
All component parts removed under this Express Warranty become the property of Oricom. In the unlikely
event that your Oricom product has a recurring failure, Oricom may always, subject to the Competition and
Consumer Act 2010, at its discretion, elect to provide you with a replacement product of its choosing that is at
least equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is made in writing and signed by an
authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent permitted by law will not be liable for
any defect, loss, damage or injury arising out of or in connection with a:
1. Failure by you to adhere to the warnings and follow the instructions set out in this user guide for the proper
installation and use of the product;
2. Willful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited to power failure, lightning or over voltage;
or
4. Modification to the product or services carried out on the product by anyone other than Oricom or Oricom’s
authorised service provider.
Press the button. The backlight colour
indicates the timer duration:
green (15 minutes), yellow (30 minutes)
and red (60 minutes).
8.Timer Function
9. Heart Rate Collection:
White Noise
Lights
Brightness
Mode
Natural
Sounds
9.1 Connect the supplied USB-C to USB-C cable to the OLS150 and finger clamp as
DC 5V
9.2 Press and then press the button.
9.3 Place your finger into the finger clamp, the heart button will flash whilst the heart rate is
being loaded to the OLS150, once complete the button will stop flashing and glow constantly.
9.4 Press the button to turn off the machine, the power indicator light will turn off.
This will take approx. 20secs.
shown below:
