Ensure the connection between power device and gateway is not
greyed out (power device is shown as connected) and the solid-state
relay is shown as “closed” (green). If it is not, go back to the previous
screen (arrow at top left) and try again by tapping the Any-Bridge.
Then tap “SETUP”. Enter your credentials:
•Wi-Fi Access Point (SSID) and W-Fi password (only shown if no
Ethernet cable is plugged in)
•PV system name as it will be shown on the portal
•Your e-mail address serving as your login ID to the cloud
then tap “SUBMIT”.
Once submitted, wait for each of the steps to automatically complete
with a (except the “Wi-Fi” steps if using wired Ethernet), this may
take a few minutes, then tap “DONE” when completed and the
activation e-mail is successfully sent.
You will now receive an invitation to the e-mail address you provided
with your access link to the PhocosLink Cloud, select “Accept
Invitation”. This will lead you to the PhocosLink Cloud website to
finalize your initial setup. If you do not receive the e-mail within 5
minutes, check your e-mail spam folder. If you still did not get the e-
mail, go to cloud.phocos.com and select “Forgot your password?”.
Then enter the same e-mail address you used previously and select
“Send reset email”.
The initial setup is now complete, and the gateway automatically
sends data to the PhocosLink Cloud continuously while the internet
connection is active as shown by indicator ⑤. While connected to the
gateway with the “PhocosLink Mobile” app, the 4 green (connected)
or grey (disconnected) toggle icons give you a view of the working
state of the gateway at any time while it is running (example shown
with Wi-Fi):
5LED Indicators
The gateway is equipped with two LED indicators, the power ④ and
the portal connectivity ⑤ indicators. During operation, these
indicators have the following meanings:
Power
Portal
con.
Meaning
OFF n/a Gateway is not powered. This is normal if the
power device is in stand-by (display off)
ON n/a Gateway is powered and power device
communication successful
Slow
blink* n/a Gateway is powered and a BLE device is
connected
n/a ON Connected to portal
n/a OFF Disconnected from portal
ON Slow
blink*
Connected to Wi-Fi or Ethernet, but portal
connection unsuccessful
Slow
blink*
Slow
blink*
Gateway starting up or power device
firmware incompatible if blinking for >10s
Fast
blink**
Fast
blink** Gateway performing reset
* Slow blink: 0.5s on, 0.5s off.
** Fast blink: 0.1s on, 0.9s off.
6Troubleshooting
Power
indicator
off
Gateway is not powered. Use only the included
cable for connection between power device
and gateway. Check the cable for correct
seating on both ends. Ensure the power device
is running (power device display on).
Power
and
Portal con.
indicator
blinking
slowly > 10s
The firmware on the power device is not
compatible with the gateway. Contact your
dealer or Phocos for a firmware update. A
standard USB to RS-232 converter and
Windows PC is required for the update.
Power
indicator ON
and Portal
con. ⑤
indicator
blinking
slowly
If using Wi-Fi, the entered access point (SSID) or
password is incorrect or the access point is not
using WPA-PSK2 encryption. To re-enter Wi-Fi
credentials, press the reset button ⑥ until the
gateway restarts. Then repeat the setup
procedure in chapter 4.4.
If using wired Ethernet, make sure the
connection is good and that your router
supports DHCP.
Ensure your router is connected to the internet.
7Warranty
7.1 Conditions
We warranty this product against defects in materials and
workmanship for a period of 24 months from the date of purchase
and will repair or replace any defective unit when directly returned,
postage paid by the customer, to Phocos. This warranty will be
considered void if the unit has suffered any obvious physical damage
or alteration either internally or externally. This warranty does not
cover damage arising from improper use, such as plugging the unit
into unsuitable power sources, attempting to operate products that
require excessive power consumption, or use in unsuitable
environments. This is the only warranty the company makes. No other
warranties express or implied including warranties of merchantability
and fitness for a particular purpose. Repair and replacement are your
sole remedies and the company shall not be liable for damages,
whether direct, incidental, and special or consequential, even if
caused by negligence.
Further details about our warranty conditions can be found at
www.phocos.com.
7.2 Liability Exclusion
The manufacturer shall not be liable for damages, especially on the
battery, caused by use other than as intended or as mentioned in this
manual or if the recommendations of the battery manufacturer are
neglected. The manufacturer shall not be liable if there has been
service or repair carried out by any unauthorized person, unusual use,
wrong installation, or incorrect system design.
Specifications are subject to change without notice.
Copyright © 2020 - 2021 Phocos AG, All Rights Reserved.
Version: 20210519
Made in China
Phocos AG
Magirus-Deutz-Str. 12
89077 Ulm, Germany
Phone +49 731 9380688-0
Fax +49 731 9380688-50
www.phocos.com
ISO 9001
oHS
