18 •HEX 2.0 Quick Start Guide
FAQS
1. Does it matter which direction/orientation the cooler is installed?
Yes – for optimal performance, the air ow should move from one direction and be in line with
case fan air ow.
2. Does the unit control the fan speed?
No – the fan connector simply passes the BIOS setting through the HEX 2.0 control board. You can
still control the fan and set fan curves via BIOS or other utilities.
3. How do I know if the HEX 2.0 active cooling is working?
The best way to see how the unit is operating is to download the HEX 2.0 Software Application,
which runs on Windows OS. The app will describe the unit operation, let you know of any faults
and allow you to set LED color and change the set-point when the active cooling powers up.
4. Where can I nd HEX 2.0 rmware and app updates?
Go to phononic.com/hex for all HEX 2.0 related news, updates, and downloads.
5. I am having a technical question and/or need support.
Go to phononic.com/hex to contact customer support or call 844-476-4202 Mon-Fri during
business hours.
6. My HEX 2.0 LED is ashing red. What does this mean?
If the HEX 2.0 LED is ashing red, then there is an error that is keeping the thermoelectric device
from turning on. The heat sink will still operate in the passive mode and the fan is not effected.
However, you can run the HEX 2.0 application to see what error is being reported and then
contact Phononic support for help.
7. The cables (power/USB/fan) on my HEX 2.0 are hitting my graphics card (or other component).
What should I do?
The HEX 2.0 can be turned 180-degrees from the optimal orientation, which will move the cables
to the other side – however, remember to make sure the fan is pulling/pushing air the same way
the case fans are running. You may experience a small drop in performance. Contact Phononic
support for help with installation.
8. Will the HEX 2.0 software application run on a Linux platform?
The HEX 2.0 application is designed for Microsoft Windows platforms only at this time. We don’t
offer Linux support at this time.
FAQS