Poly VVX 250 Bedienungsanleitung

www.votacall.com

Poly VVX 250 | 350 | 450

Quick Start Guide

VVX 250 VVX 450

VVX 350

Poly Feature Keys

www.votacall.com

Keys Key Description

Press this key to use the speakerphone

Press this key to access voicemail

Press this key to place a call on hold

Press this key to activate headset mode

Press this key to activate the mute feature

Press this key to exit + go to the home screen

Press this key to adjust the volume

• Press during a call to adjust the call volume

• Press when idle to adjust the ringer volume

Press this key to access your directory

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Place Calls

Do one of the following:

• Pick up the handset, press or , enter

the phone number and press Send.

• Enter the phone number ﬁrst, then press Dial

and pick up the handset or press or

• Press the line key, enter the phone number and

select Send.

• Select New Call, enter the phone number and

press Send.

Do Not Disturb (DND)

1. To activate or deactivate DND: Press the DND

soft key when the phone is idle.

Answer Calls

You can answer calls using the handset, speaker-

phone or a headset.

To answer calls do one of the following:

• To answer with the speakerphone, press or

press the Answer soft key.

• To answer with the handset, simply pick up the

handset.

• To answer with the headset, press .

End Calls

You can only end active calls. To end a held call, you

must resume it ﬁrst.

To end an active call:

• Replace the handset in the cradle, press

or or press the End Call soft key.

To end a held call:

• Highlight the held call and press Resume.

• Press End Call.

Hold + Resume Calls

You can have multiple calls on hold and resume a

call at any time.

To hold a call:

• Highlight the call and press the Hold soft key or

press

To resume a call:

• Highlight the call and press the Resume soft

key or press

The two ways to transfer calls:

1. Blind

2. Consultative

To transfer a call:

• Press the Transfer soft key or press

• Choose Blind or Consultative

• Input the number, extension or contact then

press Send.

• If you select Blind, then the call will be trans-

ferred immediately.

• If you select Consultative, you will be able to

speak to the receiving party and when done ei-

ther press the Transfer soft key or press to

transfer the call.

The Basics

Transfer Calls

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To park a call:

During an active call:

• Press an unoccupied Park key, the call will be

parked to that key on all phones.

To resume the call:

• Press the Park key from any phone.

To page through the phone:

• Press the “More” Soft Key

• Press the “Paging” Soft Key

• Choose the group to page (Typically Default)

• Press the “Page” Soft Key

• Speak after you hear the tone.

•

Activate/Deactivate DND:

• Press the “More” soft key on your phone

• Press the DND Key

To program/activate call forwarding:

• Press the “More” soft key

• Press the “Forward” soft key

• Highlight Always and press “Select”

• Enter in the Ten Digit Number

• Press the “Enable” soft key

Parking a Call 3-Way Conferencing

Do Not Disturb (DND)

Initiating a 3-way conference call

• During an active call, press the “More” Soft Key

• Then Press the “Confrnc” Soft Key. The ﬁrst

call will be placed on hold.

• Enter the extension or external number of the

second party, then press the “Send” soft key.

• Once connected to the new call, press the

“More” Soft Key again.

• Then Press the “Confrnc” Soft Key. The Calls

will be placed in conference

• Hang up the handset to disconnect all parties

or press “End Call”.

To view call history:

While the phone is idle:

• Press the down button from the navigation

circle, this will open call logs.

• Press the “Type” Soft Key to toggle between All,

Missed, Received + Placed, then press “Select”

Soft Key

• Select an entry from the list using the up/down

buttons in the navigation circle.

• To place a call to the selected number, press the

“Dial” Soft Key.

• To view information about the entry: press the

“Info” Soft Key

• To add to your Local Directory: Press “Info”

then “Save” Soft Keys

Call History

Paging

Forwarding

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Voicemail

To listen to your voicemail:

The message waiting indicator on the idle screen

indicates that one or more voice messages are

waiting in the message center.

• Press the Key or dial 5001

• Enter your voicemail password when prompted.

• To listen to new messages, press 1.

• Listen to the prompts for other options

• When ﬁnished, hang up or press # to repeat

options.

Recording a voicemail greeting

• Call into your voicemail (see above steps).

• Press 0 for Mailbox Options.

• Press 6 for the greetings menu.

• Press 1 to record greetings and choose your

greeting number

• Follow the prompts to review and make active.

💡

Pro Tip: You can manage your greetings via the

My Votacall User Portal

👇

https://myvotacall.com/portal/

• Press the chitchat soft key and say the ﬁrst and

last name of the person you are trying to reach.

• The chitchat Assistant (Sandy) will say the

matching options.

• Say “Yes” to select an option and the chitchat

Assistant will connect you.

For more on the chitchat speech assistant

👇

https://www.votacall.com/platform/chitchat

Speech Enabled VoIP

To access Votacall’s Polycom Training videos

👉

CLICK HERE

Still have questions?

Reach out to your Votacall Support Team

👉

CLICK HERE

chit chat

Voicemail Transfer

To transfer a call directly to voicemail, during an

active call:

• During an active call hit the “More” Soft key.

• Press the “Xfer 2 VM” Soft Key.

• Enter the ext number of the VM box.

• Press “Enter” Soft Key to complete the transfer

to voicemail

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