Polycom RealPresence Immersive Studio Service-Handbuch

ADMINISTRATOR GUIDE 6.1.0 | February 2017 | 3725-66892-005A

Polycom® RealPresence

Immersive Telepresence (ITP)

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Contents

Before You Begin............................................................................................... 4

Get Help.............................................................................................................................. 4

Polycom Partner and Solution Resources................................................................4

The Polycom Community......................................................................................... 4

Getting Started with ITP.....................................................................................5

RealPresence OTX Studio Monitor Lifts............................................................................. 5

Automatically Controlling Monitor Lifts..................................................................... 5

Manually Controlling Monitor Lifts............................................................................ 5

Control the Monitor Lifts from the Web Interface......................................................5

Obtaining the Network Parameters..................................................................................... 6

Using a Provisioning Service............................................................................7

Enable a Provisioning Service............................................................................................ 7

Configure a Provisioning Service........................................................................................ 7

Set Up the Distributed Media Service................................................................................. 8

Configure the Distributed Media Service..................................................................9

Certificates and Security Profiles within a Provisioned System............................. 11

SNMP Condition Reports.................................................................................12

Download MIBs for SNMP Management.......................................................................... 12

Configure SNMP Management......................................................................................... 12

Configuring General System Settings............................................................15

Name the System..............................................................................................................15

Set the Date and Time...................................................................................................... 15

Configuring Network Settings.........................................................................17

Configure LAN Properties................................................................................................. 17

Configuring the IP Addresses of the Component Codecs.................................................20

Exit Immersive Mode..............................................................................................20

Change the IP Address of the Primary Codec....................................................... 20

Change the IP Address of the Secondary Codecs.................................................20

Configure Network Quality Settings....................................................................... 21

Configure SIP Settings........................................................................................... 22

SIP Address Naming Convention...........................................................................25

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Configuring SIP Settings for Integration with Microsoft Servers.............................25

Configuring SIP Settings for Integration with the Telepresence Interoperability

Protocol (TIP).................................................................................................... 26

Configure Servers............................................................................................................. 28

Setting Up a Directory Server in Standard Operating Mode.................................. 28

Setting Up a Directory Server with RealPresence Resource Manager

Provisioning.......................................................................................................28

Configure the Skype for Business Directory Server............................................... 29

Immersive Settings............................................................................................................30

Room Control Devices...................................................................................................... 30

Securing the System........................................................................................31

Configure the System for Use with a Firewall or NAT.......................................................31

H.460 NAT Firewall Traversal................................................................................ 34

External Authentication..................................................................................................... 35

Configure Access Settings..................................................................................... 35

Set Password Requirements.............................................................................................37

Encryption Settings........................................................................................................... 39

Enable Encryption.................................................................................................. 39

Configure Local Access.................................................................................................... 40

Create a CSR......................................................................................................... 41

Configure Certificate Validation Settings................................................................42

Monitor a Room or Call..................................................................................................... 43

View the Sessions List...................................................................................................... 43

View the Security Profile................................................................................................... 44

Low Security Profile Definition................................................................................44

Audio Settings.................................................................................................. 52

Configure Audio Settings.................................................................................................. 52

3.5mm Audio Input Selection in a RealPresence OTX Studio System.................. 53

Enable 3.5mm Audio Input in a RealPresence OTX Studio System...................... 53

Set Up Audio Meters.............................................................................................. 53

Calibrate the Microphones..................................................................................... 54

Video Settings.................................................................................................. 55

Prevent Monitor Burn-In.................................................................................................... 55

Configure Video Inputs......................................................................................................55

Configure Camera Sleep Mode.........................................................................................56

Call Settings......................................................................................................57

Contents

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Set Time in Call.................................................................................................................57

Set the Maximum Time in a Call....................................................................................... 58

Set the Preferred Method for Placing Calls.......................................................................58

Setting Up Audio-Only Calls..............................................................................................59

Enable Audio-Only Calls........................................................................................ 59

Disable Audio-Only Calls........................................................................................59

Select the Call Type Order for Audio-Only Order Calls..........................................59

Configure Dialing Preferences.......................................................................................... 59

Enable Calling the Help Desk........................................................................................... 60

Supported Call Types for Help Desk.................................................................................61

Enabling Mobile Devices as Controllers........................................................ 62

Pairing Settings................................................................................................................. 62

Polycom Touch Device...........................................................................................62

Calling............................................................................................................... 63

Place a Call....................................................................................................................... 63

Call a Speed Dial Contact................................................................................................. 63

Place an Audio-Only Call.................................................................................................. 63

System Maintenance........................................................................................64

Enable Software Options.................................................................................................. 64

Upgrade System Software................................................................................................ 64

Upgrade Software from a Web Server................................................................... 64

Upgrade Software from a Computer...................................................................... 65

View the Log File Status.........................................................................................65

Troubleshooting............................................................................................... 66

Access System Diagnostics.............................................................................................. 66

System Diagnostics...........................................................................................................66

Display Call Statistics........................................................................................................67

Display System Status...................................................................................................... 68

Download Logs................................................................................................................. 69

Configure System Log Settings.........................................................................................69

Restart the System............................................................................................................71

Call Detail Report (CDR)...................................................................................................71

Generate the CDR..................................................................................................71

Information in the Call Detail Report (CDR)........................................................... 71

View Room Control Devices............................................................................................. 75

Contents

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Before You Begin

Topics:

•Get Help

This guide is intended for administrators who need to configure, customize, manage, and troubleshoot

Polycom® RealPresence Immersive Studio®, Polycom® RealPresence Immersive Studio® Flex, and

Polycom® RealPresence® OTX® Studio systems. Refer to this guide after installation of the furniture and

video communication systems is complete.

Note: In this document, when you see “ RealPresence ITP ” systems, the content applies to

RealPresence Immersive Studio, RealPresence Immersive Studio Flex, and

RealPresence OTX Studio systems. If content applies to specific products only, the

product names are included.

Please read the RealPresence ITP system documentation before you install or operate the system.

Related documents for RealPresence ITP systems are available from Documents and Downloads at

Polycom Support.

For support or service, please contact your Polycom distributor or go online to Polycom Support.

Get Help

For more information about installing, configuring, and administering Polycom products, refer to

Documents and Downloads at Polycom Support.

Polycom Partner and Solution Resources

To find all Polycom partner solutions, see Strategic Global Partner Solutions.

Polycom Implementation and Maintenance services provide support for Polycom solution components

only. Additional services for supported third-party Unified Communications (UC) environments integrated

with Polycom solutions are available from Polycom Global Services and its certified Partners. These

additional services help customers successfully design, deploy, optimize and manage Polycom visual

communications within their UC environments.

Professional Services for Microsoft Integration is mandatory for Microsoft Office Communications Server,

Microsoft Lync Server 2013, Skype for Business Server 2015, or Office 365 integrations. For additional

information and details, refer to http://www.polycom.com/services/professional_services/index.html or

contact your local Polycom representative.

The Polycom Community

The Polycom Community gives you access to the latest developer and support information. Participate in

discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom

Community, simply create a Polycom online account. When logged in, you can access Polycom support

personnel and participate in developer and support forums to find the latest information on hardware,

software, and partner solutions topics.

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Getting Started with ITP

Topics:

•RealPresence OTX Studio Monitor Lifts

•Obtaining the Network Parameters

The RealPresence Immersive Studio, RealPresence Immersive Studio Flex, and RealPresence OTX

Studio systems are state-of-the-art visual collaboration tools. With crisp, clean video and crystal-clear

sound, RealPresence ITP systems provide natural video conferencing interaction using the most robust

video communications technology.

If your organization has signed on for Video Network Operations Center (VNOC) services, the VNOC will

handle many telepresence conferencing tasks for you.

RealPresence OTX Studio Monitor Lifts

You can raise or lower RealPresence OTX Studio table monitor lifts for optimum conference viewing. The

monitor lifts are partially automated and can also be manually controlled.

Automatically Controlling Monitor Lifts

All three monitors automatically raise or lower in the following circumstances:

• When content is started the monitors rise.

• When content is used during a call and the call ends, the monitors lower.

• When the system powers on or during a restart the monitors lower. During initial start-up and

restarts all monitor controls are locked.

Manually Controlling Monitor Lifts

After initial start-up, the individual buttons in the RealPresence OTX Studio table toggle the state of the

associated lift. Full extension or retraction takes about 15 seconds. If you use the buttons while the

monitors are moving, the direction the monitors are traveling reverses. The monitors will only fully stop in

the middle of travel during a mechanical collision or a system power failure.

Control the Monitor Lifts from the Web Interface

You can raise or lower RealPresence OTX Studio table monitor lifts for optimum conference viewing. You

can raise or lower all three monitors from the web interface.

Procedure

»Go to Utilities > Tools > OTX Setup and select Up or Down.

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Obtaining the Network Parameters

To perform some of the configuration tasks in this document, you must obtain the proper network

parameters.

Obtain the following network parameters from the customer.

• Subnet Mask

• Default Gateway

• IP addresses

◦ A block of 20 static IP addresses is required.

◦ The base IP should be identified (for example, 10.10.10.x).

◦ Define x as an offset (for example, 50).

◦ The IP addresses should be assigned as shown in the next table.

IP Address Map

...x+ Device ...x+ Device

1 Group Series 700 (A1) 11 Display1 (D1)

2 Group Series 500 (A2) 12 Display2 (D2)

3 Group Series 500 (A3) 13 Display3 (D3)

4 <Reserved> 14 <Reserved>

5 SoundStructure 15 <Reserved>

6 Nport 16 Lutron NWK

7 <Reserved> 17 APC (PWR1)

8 DisplayMatrix 18 APC (PWR2)

9 <Reserved> 19 APC (PWR3)

10 Tablet 20 Ethernet Switch (if

required)

Getting Started with ITP

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Using a Provisioning Service

Topics:

•Enable a Provisioning Service

•Configure a Provisioning Service

•Set Up the Distributed Media Service

A provisioning service prepares and equips your network to provide services to its users.

Enable a Provisioning Service

To register the RealPresence ITP system with the Polycom RealPresence Resource Manager system,

enter the registration information and attempt to register by going to Admin Settings in the RealPresence

ITP system web interface. Multiple RealPresence ITP systems can be registered to a single user.

Procedure

1. Go to Admin Settings > Servers > Provisioning Service.

2. Select the Enable Provisioning setting.

3. Enter the Domain, User Name, Password, and Server Address for automatic provisioning.

4. Select Register or Update.

The system tries to register with the Polycom RealPresence Resource Manager system using

NTLM authentication.

Configure a Provisioning Service

If automatic provisioning is enabled but the system does not register successfully with the provisioning

service, you might need to change the Domain, User Name, Password, or Server Address used for

registration. For example, users might be required to periodically reset passwords used to log into the

network from a computer. If such a network password is also used as the provisioning service password,

you must update it on the RealPresence ITP system, too.

To avoid unintentionally locking a user out of network access in this case, RealPresence ITP systems will

not automatically retry registration until you update the settings and register manually on the Provisioning

Service page.

Procedure

1. Go to Admin Settings > Servers > Provisioning Service.

2. Configure these settings.

Provisioning Service Settings

Setting Description

Domain Specifies the domain for registering to the

provisioning service.

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Setting Description

User Name Specifies the endpoint's user name for registering

to the provisioning service.

Password Specifies the password that registers the system to

the provisioning service.

Server Address Specifies the address of the Polycom

RealPresence Resource Manager system running

the provisioning service.

Set Up the Distributed Media Service

By default, the RealPresence ITP systems supports the Polycom® RealPresence® Distributed Media

Application™ (DMA®). RealPresence DMA enables multipoint conferences.

Procedure

1. Go to the admin interface of RMX and configure DMA as the H323 gatekeeper and SIP server.

2. Login to the DMA web interface with a user account having Administrator privileges.

3. Configure MCU in DMA:

a) In the DMA menu, go to Network > MCU > MCUs and press Add on the ACTIONS pane

to add the details of the MCU (RMX) that you want to use for your conferencing needs.

b) After filling in the details of the MCU (RMX), press OK.

Make sure that the MCU state shows as "Connected to .. MCU“ and "In service" as

indicated by the status indicators in the first column of the table displayed in Network >

MCU > MCUs.

4. Configure MCU pool:

a) Go to Network > MCU > MCU Pools and press Add on the ACTIONS pane to add a MCU

Pool.

The Add MCU Pool window appears.

b) Name the pool and select the MCU that was added previously in step 3 and move it to the

Selected MCUs section.

Press OK.

5. Configure MCU pool order:

a) Go to Network > MCU > MCU Pool Orders and press Add on the ACTIONS pane to add

a MCU Pool order.

The Add MCU Pool Order window appears.

b) Name the pool order and select the MCU pool that was added previously in step 4 and

move it to the Selected MCU pools section.

Press OK.

6. Configure the conference template:

a) Go to Admin > Conference Manager > Conference Templates and press Add on the

ACTIONS pane to add a conference template.

Using a Provisioning Service

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