Polycom Pano Service-Handbuch
ADMINISTRATOR GUIDE 1.0 | June 2017 | 3725-42460-002A
Polycom Pano
®™
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the express written permission of Polycom.
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limitation, damages for loss of business profits, business interruption, or loss of business information),
even if Polycom has been advised of the possibility of such damages.
End User License Agreement BY USING THIS PRODUCT, YOU ARE AGREEING TO THE TERMS OF
THE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THE
EULA, DO NOT USE THE PRODUCT, AND YOU MAY RETURN IT IN THE ORIGINAL PACKAGING TO
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Patent Information The accompanying product may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may
receive the open source software from Polycom up to three (3) years after the distribution date of the
applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing
the software to you. To receive software information, as well as the open source software code used in
this product, contact Polycom by email at [email protected] (for video products) or
[email protected] (for voice products).
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feedback. Email your opinions and comments to [email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Contents
Before You Begin............................................................................................... 4
Audience, Purpose, and Required Skills.............................................................................4
Get Help.............................................................................................................................. 4
Getting Started with Polycom® Pano™...............................................................5
Features and Capabilities................................................................................................... 5
Polycom Pano Hardware Features.......................................................................... 5
System Indicator Lights.......................................................................................................7
Powering On and Off...........................................................................................................7
Power On the System.............................................................................................. 8
Power Off the System.............................................................................................. 8
Navigating the System........................................................................................................ 8
Access the System Web Interface........................................................................... 8
Access the Polycom Cloud Service Administration Portal....................................... 9
Setting Up System Hardware.......................................................................... 10
Connecting a Monitor........................................................................................................ 10
Connect a Non-Touch Monitor............................................................................... 10
Connect a Touch-Capable Monitor........................................................................ 10
Mount the System on a Table........................................................................................... 11
Mount the System on a Wall............................................................................................. 11
Mount the System on a Monitor........................................................................................ 12
Running the Setup Wizard...............................................................................14
Modes of Operation...........................................................................................................14
Run the Setup Wizard....................................................................................................... 14
Configuring General System Settings............................................................16
Set the System Language.................................................................................................16
Set the Web Interface Language...................................................................................... 16
Set the Date and Time...................................................................................................... 16
Set Device and Room Names...........................................................................................17
Register a Polycom Pano Device with the Polycom Cloud Service.................................. 18
Enable Screen Mirroring................................................................................................... 18
Disable Screen Mirroring...................................................................................................19
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Configuring the Network................................................................................. 20
Connect to the LAN...........................................................................................................20
LAN Status Lights............................................................................................................. 20
Configure IP Address Settings.......................................................................................... 20
Configure DNS Settings.................................................................................................... 22
Configure LAN Options..................................................................................................... 22
Configuring Monitor Settings..........................................................................24
Polycom Pano HDMI Interfaces........................................................................................ 24
Supported HDMI Input Resolutions........................................................................24
Supported HDMI Output Resolutions..................................................................... 25
Supported Displays........................................................................................................... 25
Recommendations for Using an Optional Touch-Capable Monitor........................ 25
Configure Monitor Settings................................................................................................25
Securing the System........................................................................................27
Security Settings in the Web Interface.............................................................................. 27
Manage System Access....................................................................................................27
Set Local Account Details................................................................................................. 27
Disable the Security Code.................................................................................................28
Manage Wireless Communication Options....................................................................... 28
Enable Wireless Communication Settings............................................................. 28
Disable Wireless Communication Settings.............................................................29
Content Sharing............................................................................................... 30
Content Sharing Options...................................................................................................30
System Maintenance........................................................................................32
Resetting a System........................................................................................................... 32
Perform a Factory Reset........................................................................................ 32
Delete System Settings.......................................................................................... 33
Updating System Software................................................................................................33
Update System Software from the Web Interface.................................................. 33
Update System Software from a USB Storage Device.......................................... 35
Downgrade to an Older Software Version.........................................................................35
Determine the Software Version............................................................................ 35
Port Usage........................................................................................................ 36
Contents
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Port Usage........................................................................................................................ 36
Polycom Cloud Service................................................................................... 38
Polycom Cloud Service Administration Portal...................................................................39
Polycom Cloud Service Administration Account Activation Process.................................39
Request to Activate an Administrator Account....................................................... 39
Activate Account.....................................................................................................40
Sign In with Your Activated Administration Account...............................................40
Reset Password..................................................................................................... 40
Integrate with Microsoft Office 365 OneDrive for Business...............................................41
Authentication Providers................................................................................................... 43
Add an Authentication Provider..............................................................................43
Edit or Delete a Connected Authentication Provider.............................................. 44
Document Services........................................................................................................... 45
Add a Document Service........................................................................................45
Edit or Delete an Integrated Document Service..................................................... 46
Device Management......................................................................................................... 46
Account............................................................................................................................. 48
Change Password.................................................................................................. 48
Sign Out................................................................................................................. 48
Sending Content to a Polycom Video System...............................................49
Supported Polycom Video Systems..................................................................................49
Connect a Polycom Video System Using Two Monitors................................................... 49
Connect a Polycom Video System Using Two Monitors (Non-Touch Monitor
Setup)................................................................................................................49
Connect a Polycom Video System Using Two Monitors (Touch Monitor Setup)... 51
Connect a Polycom Video System Using Three Monitors................................................ 54
Connect a Polycom Video System Using Three Monitors......................................55
Test Content Sharing........................................................................................................ 57
Unpair a Polycom Video System.......................................................................................57
Troubleshooting............................................................................................... 58
Retrieve Log Files............................................................................................................. 58
Contacting Polycom Support.............................................................................................58
Contents
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Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Get Help
This guide is for administrators who need to configure, customize, manage, and troubleshoot Polycom®
Pano™ systems.
Please read the Polycom Pano documentation before you operate the system. The following related
documents are available from Polycom Support at support.polycom.com:
Note: Some of the documents listed below may not be available until the final release of the Polycom
Pano system.
▪Polycom Pano User Guide, which provides instructions about how to use Polycom Pano systems.
▪ Setup sheets for your hardware.
▪ Release notes.
▪Polycom Pano Safety and Regulatory Notices, which describes safety and legal considerations for
using Polycom Pano systems.
Polycom recommends that you record the serial number of your Polycom Pano system and keep it
available as you will need it during the setup process and during troubleshooting. The serial number is
printed on the system and the shipping container, and listed on the Dashboard of the Polycom Pano web
interface.
Audience, Purpose, and Required Skills
The primary audience for this guide are users who want to perform basic to intermediate tasks to
configure, manage, and troubleshoot Polycom Pano systems.
Get Help
For more information about installing, configuring, and administering Polycom products, contact Polycom
Support at support.polycom.com.
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Getting Started with Polycom® Pano™
Topics:
▪Features and Capabilities
▪System Indicator Lights
▪Powering On and Off
▪Navigating the System
The following topics provide an overview of the Polycom Pano system.
Features and Capabilities
Your Polycom Pano is a real-time collaboration system that includes the following features:
▪ Up to full 4k performance for sending content streams onto high-definition, non-touch or touch-
capable monitors. Meeting participants simultaneously stream content onto the monitor or use the
touchscreen to interactively annotate content.
▪ Support for multiple content streams: HDMI, AirPlay®, Miracast, Polycom® Pano™ App
▪ Integration with supported Polycom video systems
▪ Cloud connectivity for content sharing and remote administrator access
▪ Integrated Toolbar with high-performance annotation capabilities
▪ Remote administrator access for managing standalone Polycom Pano systems
Polycom Pano Hardware Features
The Polycom Pano system is designed to be always connected, always powered. The system includes
limited cable connections to simplify setup. Its compact design fits most space requirements.
The following figures and tables introduce you to the Polycom Pano hardware features.
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Front Feature Descriptions
Reference Number Feature
1 Button used to initiate a factory reset. Also LED indicator of system status.
2 Security cable lock slot.
Back Panel Feature Descriptions
Reference Number Feature
1 HDMI input port. Used for wired input.
2 Analog audio output that can be used as an alternative to HDMI.
3 HDMI output port that provides video and audio to a display.
4 USB 3.0 host port that is typically used for a touch monitor USB connection.
Note: If a dongle for a wireless pointing device is plugged into the USB 2.0 port
and a USB flash drive is connected to this USB 3.0 port, the wireless
pointing device may not funciton properly.
5 USB 2.0 host port
Note: If a dongle for a wireless pointing device is plugged into this USB 2.0 port
and a USB 3.0 flash drive is connected to the USB 3.0 port, the wireless
pointing device may not function properly.
6 10/100/1000 Ethernet port.
Note: The Polycom Pano device ships with a covering for this Ethernet port to
indicate it is reserved for future use.
Getting Started with Polycom® Pano™
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Reference Number Feature
7 10/100/1000 Ethernet port.
Supports IEEE 1588 for time synchronization with devices in a room. Powered with
PoE+ PD.
8 2.0 mm jack for optional external 54v DC power adapter.
System Indicator Lights
The LED on the front of the Polycom Pano system provides the following information.
Indicator Light System Status
Off or blinking red light System is disconnected, cannot initialize, or has encountered a severe
malfunction.
Steady white light System is initializing.
Steady blue light System is running.
Alternating blue and amber lights System is in software update or factory restore mode.
Powering On and Off
Polycom Pano systems are designed to stay in a wake state and do not have a power button, or support
monitor sleep or a power saving mode. The system is considered powered on when you connect the
power source. After you have connected all of the related equipment that you intend to use, connect the
power on the system.
You can power the Polycom Pano system with Power over Ethernet (PoE)+, IEEE 802.3at Type 2, or
using a 2.0 mm power adapater.
Note: LLDP negotiation for PoE+ (IEEE 802.3at) power is not supported for those switches that require
this secondary negotiation.
Keep the following in mind when powering the Polycom Pano system:
▪ When both a PoE+ power source and power adapter are connected, power will be sourced from the
power adapter. The order the components were connected is not important. The power adapter
always has precedence when both are connected.
▪ The system reboots when you connect or disconnect the power adapter.
▪ LLDP negotiation for PoE+ (IEEE 802.3at) power is not supported for those switches that require
this secondary negotiation.
▪ The Polycom Pano system supports only PoE 2-event classification mode. Depending on the
model, you may need to configure your switch to support the 2-event classifcation mode before the
Polycom Pano system is able to receive proper power from the component. If necessary, check the
switch user manual for instructions to activate this feature.
Getting Started with Polycom® Pano™
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Power On the System
Note: You might experience a low signal strength when connecting the Polycom Pano system with a
LAN cable that is longer than 100 feet. Polycom recommends that you use an externally powered
Ethernet hub or PoE switch to limit the LAN cable length to shorter than 100 feet.
Procedure
1. Use the HDMI cable to connect the Polycom Pano system to the monitor.
2. Connect the USB cable that provides touch capability to the bottom USB port.
3. Connect the LAN cable to the system for network connectivity.
4. Connect the power adapter to the Polycom Pano system.
Power Off the System
You can power off the Polycom Pano system:
Procedure
1. Disconnect the power cord from the Polycom Pano system or disconnect the LAN cable when the
system is powered by PoE+. If your system setup includes both connections, you must disconnect
both cables.
Navigating the System
After you run the setup wizard, you can configure, manage, and monitor Polycom Pano systems using the
web interface.
Access the System Web Interface
Using a supported browser with cookies enabled, you access the Polycom Pano web interface from a
computer with a network connection. The following Internet browsers are supported:
Note: A message is displayed when you attempt to access the web interface using a browser with
cookies disabled. This message does not appear for Microsoft Edge browsers.
▪ Google Chrome™ 46.0.2490.86 and above
▪ Mozilla® Firefox® 42.0 and above
▪ Microsoft Edge™(all versions)
▪ Apple® Safari® 9 and above
Procedure
1. In a web browser address line, enter the Polycom Pano system IP address using the format
https://IPaddress (for example, https://10.11.12.13).
2. Enter your admin credentials. The default Admin ID is admin and the default admin password are
the last six digits of the Polycom Pano serial number. The serial number is displayed on a sticker
Getting Started with Polycom® Pano™
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