Polycom VVX 500 Einrichtungshandbuch

Phone Display ……………………………………………………………………………………

Voicemail Greeting ………………………………………………………………………………

Voicemail ……………………………………………………………………………………………

Answering an Incoming Call …………………………………………..…………………………

Answering Call Waiting …………………………………………………………………….

Consultative Transfer …………………………………………………………………………

Blind Transfer ………………………………………………………………………………………

Blind Transfer to Voicemail ………………………………………….…………………………

3 Way Conference Calls ……………………………………………………………………………

Contact Directory ……………………………………………………….…………………………

Do Not Disturb …………………………………………………………………………………………

Additional Features ………………………………………………………..…………………………

Quick User Guide …………………………………………………………………………………

Support ………………………………………………………………………………………………

Home/Menu

Message Indicator Light

Line Keys & Speed Dials

Soft Keys

Navigation Key

USB Port

Headset

Speakerphone

Mute

Volume

Hold

Transfer

Back

Dial Pad

Screen

New Call Directory

Step 1: Touch the envelope button on the upper left hand side of the touch

screen

Step 2: You will then be asked to enter your PIN.

•The default voicemail pin is 19807

Step 3: Select option 5 to go into your voicemail options.

Step 4: To record your personal greeting:

•Select option 1 to record the standard greeting

•Select option 2 to record the out of office greeting

•Select option 3 to record the extended absence greeting

Step 5: To record your name greeting select Option 5

Step 6: To change your PIN select Option 6

Step 1: Touch the envelope button on the upper left side of

the screen

Step 2: Enter your PIN. The default PIN is 19807

Step 3: Select Option 1 to listen to your unheard messages 4

Step 1: Dial the main number

Step 2: Once a recording starts to play, press the * key

Step 3: Enter your extension number

Step 4: It will then ask for your pin followed by the # key

**You are now in your own personal voicemail

Checking Voicemail Remotely From an Auto Attendant

Recording a General or Shared Voicemail

Step 1: Dial *45 and the Extension of the general/shared

voicemail on which you would like to setup

Step 2: Enter your Pin and then press #

Step 3: Select option 5 to go into your voicemail options.

•Select Option "1" to record your personal greeting

•Select Option "2" to record your out of office greeting

•Select Option "3" to record your extended absence

greeting

Step 4: Select Option "4" to select which greeting to play

To answer an extension from another phone on the hosted system, use the Directed Call Pickup feature. When the

extension that you want to answer is ringing Dial *78 and the desired extension to intercept the call and have it

rerouted to the phone that you are dialing from. Answer any extension from any other phone on the system when it is

ringing.

If you have speed dials with line presence subscriptions you can also answer the call by simply touching the speed dial

of the extension name to intercept the call.

When a call comes into your phone the screen will show the Caller ID Name and Number if available.

You can pick up the

handset to answer the

call or you can touch the

answer key to answer

the call on speaker

phone

The Reject button will stop

the call from ringing on the

phone and send it directly

to voicemail

When on an active call and a second calls comes into your extension,

the available Caller ID of the new call will show on the entire screen of

the phone and you will hear a beep. You can do one of the following:

•Touch the Answer key to place your current call on hold and answer

the new call

•Touch the Reject key to send the new call directly to voicemail

After the second call waiting beep, the phone screen will

show both calls. The call that you are currently on will be

shown in green at the top. The second call that is coming in

will show below it. The touch keys at the bottom will control

the active call shown in green.

Consultative Transfer is used when you would like to notify a user that you have a call for them before sending it over.

This is also referred to as a warm transfer.

Step 1: To initiate the Consultative Transfer, touch the Transfer

Touch Key. The caller is then placed on hold and they will hear

hold music.

If you would like to

transfer the call to a

number that you have

stored as a speed dial,

you can press the

extension Touch Key to

bring up the speed dials

after pressing the

Consultative Touch Key.

Step 3: Enter the 10 digit phone number or

extension of the person that you would like to

transfer the caller to. Then press the green

phone Touch Key

Step 4: You will then be connected with the person that you would like to transfer the call

to so that you can notify them of the call. If they would like to take the call, complete the

transfer by pressing the Transfer Touch Key. Once pressed you will be removed from the

call and the two users will be connected directly. If they do not want to take the call, press

the Cancel Touch Key to be connected back to the original caller.

Step 2: Press the Consultative Touch Key

A blind transfer is when you transfer a caller to a phone number or extension without speaking to them first

Step 1: To initiate a Blind Transfer, press the Transfer Touch Key

If you would like to transfer the call to a number

that you have stored as a speed dial you can press

extension Touch Key to display the speed dials.

Step 3: To complete the Blind Transfer, press the green

phone Touch Key. The call will then drop from your

phone and immediately start ringing on the phone of

the end user. If no one answers, the call will go into the

user’s voicemail.

Step 2: Enter the 10 digit phone number or extension

that you would like to Blind Transfer the call to.

Blind Transfer is also used to transfer someone into a voicemail. This allows the call to go right to

voicemail without ringing the extension first.

Step 1: To initiate the Blind Transfer, press the

Transfer Touch Key.

Step 2: Enter *41 and the Extension of the user’s voicemail

you would like to send the caller to.

Step 3: Press the green phone Touch

Key. The call will immediately drop

from your phone and connect to the

voicemail of the end user.

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