PRODUCT WARRANTY TERM
To Customers,
Thank you very much for purchasing our products.
In order to provide you with satisfactory after-sales service and protect your rights and interests,
please read the following terms carefully.
Quality Commitment:
Each of our manufactured products is warranted against defects in materials and workmanship
for a period of one (1) year from the date of original purchase when used under normal
conditions and consistent with applicable product documentation, subject to this Product
Warranty Terms.
Specific regulations are as follows:
1. If we determine that the hardware components of the product conform to this Product Warranty
Term during the applicable warranty period we will, at our option, repair or replace the product;
2. If product defects occur during the warranty period of one year, which is from the date of original
purchase, under normal use according to the relevant technical documentation, free warranty service
will be provided. However, there will be an extra charge for the out-of-warranty products;
3. The most professional technical support and the latest software upgrade service are provided
for our valued customers;
4. Damages caused by the event of force majeure (such as fire, lightning, flood, etc.) are not
covered under warranty;
5. During the warranty period, if there is serious defect in the product and no repairs can be
made or the model has been discontinued, the product will be replaced by the equivalent one
in our company. Customers are responsible for the price difference between the original and
the replaced products.
Limitations of Warranty and Liability
The warranty can't be applied to the products under the following
circumstances. However, maintenance service can be provided in charge.
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1. The following occurs in the rejected products:
a) Burn traces
b) Component missing or damaged
c) Pad defect
2. Damage caused by wrong wiring; bare board damage, such as burnt chip-set, broken
motherboard/ shield lid/ RF, caused by careless operation, for example, not using the anti-static
tool;
3. Problems and faults caused by abnormal operation, such as improper or non-standard power
supply;
4. Improperly installed or not used in accordance with the applicable product documentation;
5. The motherboard is badly burned and cannot be repaired. A new motherboard is needed for the
replacement;
6. This Product Warranty does not apply to any product that we determine has been, in any way:
dis-assembled, modified or altered, other than by us or as authorized by us; painted, re-branded or
physically modified; damaged due to improper cabling or installation; subjected to misuse, abuse,
negligence, or abnormal physical, electromagnetic or electrical stress; damaged or impaired as a
result of the use of third party hardware, firmware or software; or has had its original MAC address
label/ model stickers/ warranty label removed.
This Product Warranty Term does, among other things, not cover labor cost for removing and
re-installing the product for repair, any consumable parts that are readily replaced in normal
use, problems caused by normal wear and tear or otherwise due to the normal aging of the
product, or cosmetic damage.
To ensure a product that is under this Product Warranty Term, you need to: use only CAT5
(or above) cabling for all Ethernet cabling runs; use shielded Ethernet cabling for outdoor
installations; follow indoor cabling requirements for indoor installations; operate the product
according to the relative product documentation; use all software updates released by PROBE.
PROBE RESERVES THE FINAL INTERPRETATION RIGHT OF THE CONTENTS
IN THIS PRODUCT WARRANTY TERM. OTHER WARRANTY CONDITIONS
SUBJECT TO THE AGREEMENTS IN THE SALES CONTRACT.
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