Protect EUROPROT Plus Betriebsanleitung
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
Page: 1 / 28
Approved by: László Eperjesi
Revision: 1
Troubleshooting
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
Page: 2 / 28
Approved by: László Eperjesi
Revision: 1
1Basic information .......................................................................................4
1.1 The human-machine interface (HMI).....................................................4
2Settings of the Ethernet connection...........................................................6
2.1 Connection to the device with fix IP address .........................................6
2.2 Connection to the device with the embedded DHCP server..................7
3Connection to the device ...........................................................................9
3.1 Connection with EOB.............................................................................9
3.2 Connection with RJ45 connector......................................................... 10
4Handling the website of the device .......................................................... 11
5Necessary data before contacting Protecta Support................................ 13
5.1 Serial Number of the Device................................................................ 13
5.2 Information about RDSP, CDSP and configuration versions ............... 15
5.3 IED-EP+ S24 with b/w display............................................................. 16
6Normal Start-up of the Device..................................................................17
7Firmware Update ..................................................................................... 18
8Warning and Error Messages .................................................................. 20
8.1 Warning messages on the web page................................................... 20
8.2 Error messages on the web page........................................................ 23
8.3 Error messages on the LCD screen..................................................... 24
9Quick Troubleshooting............................................................................. 26
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
Page: 3 / 28
Approved by: László Eperjesi
Revision: 1
The scope of this document is to help to identify errors that may occur during the
operation of EuroProt+ devices.
To achieve the goal of the effective and fast troubleshooting it is recommended
to execute the processes described in this document and collect information
before contacting Protecta Support.
If you need the help of the Protecta support staff, then please submit a ticket in
our web-support system:
http://buy.protecta.hu/support/?language=English
For experienced users:
If you well know the basic handling of the devices, then please scroll to chapter 5.
The first four chapters contain basic information about the handling of the
devices.
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
Page: 4 / 28
Approved by: László Eperjesi
Revision: 1
1 Basic information
The EuroProt+ devices indicate immediately any malfunctions due to the
embedded fault detection algorithm. Alerts are given by the Device Status LED
and the Fault relay.
1.1 The human-machine interface (HMI)
The human-machine interface is realized by the front panel of the device, see the
picture below.
Figure 1-1 The front panel of the device
Optical
interface
for factory
usage
COM LED
Device status LED
Touch key LEDs
Touch keys
TFT display
User LED-s.
Changeable LED
description labels.
Ethernet
service
port
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
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Approved by: László Eperjesi
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16 pieces user LEDs
Three-color, 3 mm circular LEDs
COM LED
Yellow, 3 mm circular LED indicating EOB/RJ-45 (on
the front panel) communication link and activity
Capacitive touch key
LEDs
4 pcs yellow, 3 mm circular LEDs indicating touch key
actions
Device status LED
1 piece three-color, 3 mm circular LED
Green: normal device operation
Yellow: warning signal
Red: error signal
Device keys
(I, O, X, Page)
Capacitive touch keys
Tactile push buttons (on the 24 HP devices)
Buzzer
Audible touch key pressure feedback
Changeable LED
description label
Describes user LED functionality
Display
320 × 240 pixel TFT colour display with resistive
touchscreen interface (3.5” or optional 5.7”)
128 × 64 LCD black & white display
Optical interface for
factory usage
For debugging and software development purposes
Only for 42 and 84 HP devices.
EOB connector
Ethernet Over Board: communication interface
accomplishes isolated, non-galvanic Ethernet
connection with the help of a magnetically attached
EOB device. The EOB device has an RJ-45 type
connector supporting 10Base-T Ethernet connection
to the user computer. This is a proprietary and
patented solution from Protecta Ltd.
EOB2 device supports 10/100Base-Tx interface.
Ethernet service port
IP56 rated Ethernet 10/100-Base-T interface with RJ-
45 type connector (IP56 only valid if the cap of the
service port is closed.)
Table 1-1 Data of the HMI
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
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PR-MU-27-11
Valid from:
2016-01-22
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2 Settings of the Ethernet connection
2.1 Connection to the device with fix IP address
The address can be freely changed by the user. If the user’s computer has fix
IP address, then this and the netmask have to be set according to the used IP
address range and netmask.
Setting of the device:
The IP settings of the device get the following default values at the first start:
IP address: 192.168.0.15
Netmask: 255.255.0.0
Default gateway:192.168.1.1
IP address mode: Static IP
DNS1 and DNS2 address: 0.0.0.0
DHCP server: Disabled
These can be changed in System settingsStation bus menu settings menu.
Setting of the user's computer (with fix IP address)
The possible IP settings of the user’s computer according to the (optional)
device settings above:
IP address: in range from 192.168.0.1 to 192.168.254.254
Netmask: 255.255.0.0
Default gateway:192.168.0.1
Figure 2-1 The possible settings of the user’s computer (with fix IP address)
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
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Approved by: László Eperjesi
Revision: 1
2.2 Connection to the device with the embedded DHCP
server
The embedded DHCP server can be enabled in System settingsStation bus
settings menu.
If this type of connection needs to be used only through the front panel connector,
then the “Front only” value has to be chosen for this parameter.
Figure 2-2 Setting the DHCP server in the device
If the DHCP server of the device is used, then the settings of the user’s computer
is recommended to apply according to Figure 2-3.
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
Page: 8 / 28
Approved by: László Eperjesi
Revision: 1
Figure 2-3 The possible settings of the user’s computer (with dynamic IP
address)
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
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Approved by: László Eperjesi
Revision: 1
3 Connection to the device
3.1 Connection with EOB
The type of the frontpanel communication connector can be either RJ-45 or EOB,
according to the customer’s requirement. In the second case the user needs EOB
(10 Base-Tx interface) or EOB2 (10/100 Base-Tx interface) adapter (EOB2 for
newer devices), with which the embedded web-server and for the EuroCAP the
device is available. The join of the EOB connector to the device is solved by
magnets.
Necessary tools:
Computer
UTP cable
EOB or EOB2 adapter (EOB2 can be used only by the attached special
cable!)
Figure 3-1 Connection with EOB and EOB2 adapter
Troubleshooting of EuroProt+ devices
Arrranged by: Péter Erdős
Zoltán Seida
PR-MU-27-11
Valid from:
2016-01-22
Page: 10 / 28
Approved by: László Eperjesi
Revision: 1
3.2 Connection with RJ45 connector
If you use the RJ-45 connector on the front panel, then you need only a UTP-
cable and a computer. With older computer you might need cross type UTP cable.
Figure 3-2 Connection with RJ-45 connector
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