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Troubleshooting Guide
Many issues can be solved by carefully checking that all connections
to the Video Streamer are correct and undamaged.
Please refer to the Quick Start instructions, page 4
.
The Ethernet Connected indicator is off
There is no connection to the home router. Check that the following are properly
connected (see diagram page 4) -
-Ethernet adaptor to Video Streamer
-Ethernet cable to Ethernet adaptor
-Ethernet cable to home router
If the Ethernet Connected indicator is still off:
-turn the Video Streamer off and then on
-turn the home router off and then on
I do not see my Video Streamer in the Devices list, or video does not start playing on my
phone or tablet
-Check that the phone or tablet is connected to the Home ireless Router, and that
the iFi symbol appears in the status bar at the top of the screen. Settings can
be changed under Settings, iFi. Note that it is not possible to connect to the Video
Streamer via a mobile network.
-Check that the STB and Video Streamer are turned on, and that video can be seen on
the TV.
-Turn the Video Streamer off and then on.
For Apple devices:
-On the Device List page of the media player app., tap the refresh button
-Reselect the Provision Video Streamer.
For Android devices:
-Exit the Provision HDlive Streamer app
-Restart the Provision HDlive Streamer app
There is no picture on the TV
-Check both HDMI cables are connected correctly, using the correct sockets In and TV
of the Video Streamer (see diagram page 4)
-Check that the Video Streamer is on. The Video Streamer should be on to watch TV)
-Turn the Video Streamer off and then on.
