Warranty Information
• This product comes with a full 24 month manufacturers defect warranty and covers any
manufacturers defects for two (2) years from the date of the original purchase. It does not
cover any damage occured though:
• The product falling or being dropped.
• The product has been technically changed by the owner or another third party
• Improper use of the product and normal wear and tear.
• The aected part will be replaced or repaired (manufacturers option) if they are found to be
defective within the two (2) year time frame.
• The warranty will be void if the product has been subject to neglect, misuse, improper
installation, misapplication, alteration or accident including, but not limited to, improper
installation, maintenance or use of unauthorised parts or attachments.
• Damage caused by not following the instruction manual in full will invalidate the warranty, if
this results in consequential damages, Quest will not be liable for these damages or any costs
incurred due to these damages.
• Quest will not be liable for material damage or personal injury caused by improper use or if the
safety instructions are not properly executed in full.
• All claims must be made though the retailer you purchased the product from and not direct
with the wholesaler or manufacturer.
• Warranty claims cannot be honoured without an original dated receipt and or proof of
purchase.
• By executing repairs the original warranty period of (2) two years will not be extended, nor the
right to a complied new warranty. This warranty is only legal on European soil. This warranty
does not overrule the European directive 2011/83/EU.
• This product may not be amended or changed.
Warranty Claim
• In the unlikely event of a warranty claim, you must contact your retailer, befor eyou do this
please run though the troubleshooting guide shown on the previuos page as this may fix your
fault without the need to contact your retailer.
• Fill out the warranty form included with this guide. Take the form and the product to your retailer
that you purchased it from along with your proof of purchase and explain the issue with the
retailer.
• The retailer will then check the product and get in touch with the wholesaler or manufacturer.
• The retailer will keep you informed of the progress of the claim.
• The wholesaler or manufacturer will not (unless under special circumstances) get in touch with
you as all information will be passed back directly to the retailer.
