Regin Tech SkyGWO Bedienungsanleitung

SkyGWO

User Manual

V1.0.12

Table of Contents

1. Introduction..................................................................................................4

1.1 Package Contents...............................................................................5

1.2 Product Specification..........................................................................5

1.3 Main Features.....................................................................................6

1.4 Minimum System Requirements.........................................................8

2. SkyGWO Application and Installation Procedure Diagram..................9

2.1 SkyGWO Application...........................................................................9

2.2 Before Proceed.................................................................................10

2.3 SkyGWO Installation Procedure Diagram.........................................10

3. Install Skype Software................................................................................12

4. SkyGWO Hardware Setup.........................................................................19

4.1 PCI-E SkyGWO Hardware................................................................19

4.2 Connect SkyGWO to a server PC.....................................................20

4.3 Connect SkyGWO to PBX or Carrier lines........................................24

5. Install SkyGWO Software...........................................................................26

5.1 SkyGWO Software Installation..........................................................26

6. Configure Skype Option.............................................................................36

6.1 Allow Anyone Call In/Chat.................................................................36

6.2 Set Skype Always Online..................................................................37

6.3 Disable Skype Sounds......................................................................38

6.4 Disable Skype Video.........................................................................38

7. SkyGWO Setting........................................................................................40

7.1 General Setting Page........................................................................49

7.1.1 Skype Account Setting............................................................52

7.2 Configure Setting Page.....................................................................58

7.3 Audio Setting Page...........................................................................58

7.4 Phone Setting Page..........................................................................59

7.5 Alert Setting Page.............................................................................61

8. SkyGWO Administrator Web Management................................................65

8.1 Administrator Login...........................................................................65

8.2 Administrator Web Page...................................................................66

8.2.1 View & Modify Administrator‟s Information..............................66

8.2.2 Administrator Logout...............................................................67

8.3 User Account Management...............................................................67

8.3.1 Add User.................................................................................68

8.3.2 View & Modify User‟s Information ...........................................69

8.3.3 Delete User.............................................................................69

8.4 Public Phonebook Management.......................................................70

8.4.1 Add Public Phonebook Contacts.............................................70

8.4.2 View & Modify Public Phonebook...........................................73

8.4.3 Delete Public Phonebook Contacts ........................................74

8.5 Security.............................................................................................75

8.5.1 Security setting for incoming call ............................................75

8.5.2 Security setting for outgoing call.............................................77

8.6 Call Log.............................................................................................80

8.7 Tool...................................................................................................80

9. SkyGWO Web Management for non-Administrator ...................................84

9.1 User Setting Page.............................................................................84

9.1.1 View & Modify User‟s Information ...........................................85

9.1.2 User Logout............................................................................86

9.2 Private Phonebook Management......................................................87

9.2.1 Add Private Contacts ..............................................................87

9.2.2 View & Modify Private Contacts..............................................89

9.2.3 Delete Private Contacts..........................................................90

9.2.4 View Public Contacts..............................................................91

9.3 View User‟s Call Log.........................................................................91

9.4 My Skype..........................................................................................92

9.4.1 How to get Skype contacts .....................................................93

9.5 FAQ...................................................................................................98

10. How to make Skype calls.......................................................................101

10.1 Make a Skype call.........................................................................101

10.2 Cheese Button..............................................................................102

11. FAQs......................................................................................................104

12. Regulation..............................................................................................131

1. Introduction

Nowadays Skype™ has been a popular IM for voice/chat application and there

has been a big Skype community worldwide. However, Skype scares

enterprises for its strict security. In order to prevent employee sending out

confidential information easily, many companies prohibit Skype usagein office.

With the increasing Skype user base and benefits of phone bill reduction,

many companies are eager to have the Skype voice application, but still worry

about security issues. SkyGWO, Skype gateway system with a four port FXO

PCI-E card, can help enterprise solve the dilemma. It supports up to 16 ports in

one gateway now. In addition to making and receiving Skype or SkypeOut

calls using office desk phone to save phone bill, Skype gateway can have

more communication functions such as customer service calls, Skype MVPN,

DID, DOD and customized setting at a low or no extra cost compared with

traditional carries services. SkyGWO is our second generation FXO PCI-E

card for Skype gateway. There are two differences between this solution and

our first generation FXS Skype gateway SkyGW4C-S. Firstly, SkyGWO can be

connected with PBX extension lines or telecom carrier lines, but SkyGW4C-S

needs to be connected with PBX trunk lines. The second difference is

SkyGWO has similar feature as Skype To Go service with more flexibility, so

employees can call back office via landline for a Skype/SkypeOut call.

By connecting SkyGWO with company‟s existing PBX extension lines or

carrier lines, employees can make/receive Skype calls through their desktop

phones. Employees don‟t need to install Skype in personal PC to increase

company security concerns and MIS‟s burdens. Different location offices can

have a free communication and international calls can be achieved at free or

low cost. Employees out of office can call back their office via Skype in the

internet ubiquitous age to save expensive mobile fee or even roaming fee.

Through Skype Button function or SkypeIn™service, 800 service calls can be

replaced by free Skype call. Enterprise can benefit cheaper communication fee

and even better communication platform for B2B or B2C through SkyGWO.

Although smart phone is very popular for Skype call now, but sometimes

mobile Skype connection is not quite good. With SkyGWO, employee can call

back office via landline or mobile for a good quality Skype international call to

deal with important business communication at any time. It is similar as Skype

To Go service but with more flexibility. This will largely increase employee's

mobile communication

After DID function is integrated with Skype Button in company web or SkypeIn

service, incoming Skype service call will be forwarded to the dedicated support

persons without accessing company IVR. With DOD function, employees just

dial an extension number to have a direct connect with their foreign factory or

branch office through Skype/SkypeOut™. Skype MVPN solution can be

implemented with employee’s mobile Skype.

Furthermore, SkyGWO provides a very simple way to contact colleagues via

its Cheese button function. With Cheese button function, you call colleague‟s

speed dial and then press “#”and one number key until you find the colleague.

You don‟t need to memorize lengthy phone numbers. Just preset your contacts

with their reachable phone numbers and enjoys the convenience of Cheese

button function.

SkyGWO supports two kinds of phone books, public phone book and private

phone book. MIS maintains the public phone book and employees can take

care of own private phone book through web without MIS‟s help. And SkyGWO

has flexible Skype call management and call log statistics. System will send

out Skype or SMS alert to MIS if any failure happens.

Thanks for choosing this innovative and user friendly SkyGWO product.

1.1 Package Contents

One PCI-E SkyGWO device

One dedicated USB dubon cable

Four telephone cables (RJ-11)

One installation CD

One quick user guide

1.2 Product Specification

PCI-E card form factor for PCI or PCI-E bus

4 Pin USB header for desktop PC motherboard

One 4 Pin 5/12V power connector for PC power supply connector (Only

5V is applied)

4 FXO ports for PBX‟s internal extension lines

One red power LED, one reset button and 4 green LEDs for 4 FXO ports

status

Support Skype v8.30.0.50

Support Windows 10、8 or 7

1.3 Main Features

Employees out of office can call back office via landline or mobile and then

make Skype/SkypeOut™to customers (like Skype To Go Service)

Employees out of office can call back office via Skype to reduce high

mobile fee or international roaming fee. Support sending Skype

message for DTMF dialing before calling or during IVR after the call

in progress to resolve Skype’s failure of sending DTMF or lack of

Skype dial pad during Skype to Skype calls. Please refer FAQ 13.

Most suitable for free company intranet or B2C/ B2B communication and

800 service call

Make Skype calls through office extension phones, no need of

microphones, speakers and Skype for every employee‟s PC

One PCI-E card supports four independent Skype calls and up to 16

Skype lines are supported at one PC

Three kinds of call out control methods

One unique corporate Skype account/SkypeIn™number for call in

Support Speed Dial (up to 20 digits) or SkypeOut calls

Support Speed dial for Skype or SkypeOut call with extension number

Support DID (Direct Inward Dial):After DID function is integrated with

Skype Button or SkypeIn service, Skype or SkypeIn incoming calls can be

forwarded directly to assigned office extensions for customer support

without accessing company PBX IVR

DOD (Direct Outward Dial):With the DOD feature, employees can just dial

an extension number to reach foreign factory or remote employees

Support Skype call in for Skype/SkypeOut call out. Allowed Skype

accounts can call in Skype gateway account and then make

Skype/SkypeOut calls through Skype chat (Not support Skype 8.30.0.50

now)

Support Skype program fair usage policy

“Audio recovery”button to resolve one call party can‟t hear the other‟s

voice

System default doesn‟t allow Skype file transfer and set not to be Skype‟s

super node

Cheese Button: Need to find your colleague? Dial colleague‟s speed dial

first. If the Skype voice quality is bad or the call is no answered, then press

“#” + one number key (Cheese Button) before hanging up to dial

colleague‟s alternative connections. Easy to reach contacts (Not support

Skype 8.30.0.50 now)

Support international busy tone

Ease of use and user friendly interface and web management

Support CDR (Call Detail Record) for view and back up

Support public and private phonebook

Support phonebook and user information back up and import

Allow admin/every user to export personal Skype contacts into the

public/private phonebook via web interface (IE, Internet Explorer)

System utilization and occupied line statistics for each port

Management messages like HW/SW error, Skype、SkypeOut credit status

and call connection status via Skype message or Skype SMS

Default speed dial number “999999” for free Skype testing account

Echo123 to test whether SkyGWO is functional properly or not

Default speed dial number “999998”to record company welcome IVR

Auto-allow Skype contact authorize inquiry

Allow all system‟s Skype accounts to send out contact authorize request

for Skype contacts in public and private phonebook to increase successful

Skype dialing rate

Prevent denial of service attack

Support SkypeOut call limit time frame and Black/White list

Support e-mail or mobile phone number registered Skype accounts as

Skype gateway login accounts and contacts in public or private

phonebook

Support popular PBXs

<Note> Incoming Skype calls (or SkypeIn calls) might pick up landline and

make a PSTN call although the default gateway application is allow

Skype call in for an extension. If admin doesn‟t want such application,

PBX setting on the SkyGWO connected extension lines needs to be

carefully checked.

1.4 Minimum System Requirements

One computer running at 3 GHz or quicker, 2GB RAM with a USB port

and a CD-ROM drive

Microsoft Windows 10、8 or 7

250MB Free Hard Disk Space at least

Skype version 8.30.0.50

512 kbps (4 ports) upstream and downstream Internet connection (ADSL,

Cable Modem…)

Four available PBX internal extension lines with hunt group function or

four telecom carrier landlines supporting hunt group.

2. SkyGWO Application and

Installation Procedure

Diagram

This section will guide user how to use SkyGWO and illustrate installation

procedures.

2.1 SkyGWO Application

SkyGWO can integrate with enterprise PBX system as application A. Or

SkyGWO can be a device for SOHO as application B.

【Application A】Connect SkyGWO with PBX: User can connect 4 FXO ports

of SkyGWO to PBX extension lines.

【Application B】Connect SkyGWO with landlines: Connect 4 FXO ports of

SkyGWO with 4 telecom carrier lines.

2.2 Before Proceed

Before starting to install SkyGWO, please pay attention to following items:

1. Make sure to install SkyGWO under Windows 10、8 or 7

2. Make sure SkyGWO server PC has a dedicated broadband (at least 512

kbps upstream and downstream) to ensure Skype voice quality

3. Make sure the login OS user has administrator privileges for installing

SkyGWO software

Note：1. For later content in this manual, we name the PC installed with

SkyGWO as SkyGWO server PC.

2. We suggest there are less application programs installed on the

SkyGWO server PC except applications like Anti-virus and Skype to

ensure SkyGWO working well.

2.3 SkyGWO Installation Procedure

Diagram

Below is SkyGWO installation flow diagram.

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