Ricoh MP C4503 Service-Handbuch

Technical Bulletin PAGE: 1/5

Reissued: 27-Dec-16

Model: MET-C1ab, MET-C1ab_SOP

Date: 18-Jun-13

No.: RD147001w

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: Engine

Prepared by: E.Hinata

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.

Classification:

Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

Important Information about Normal/Smart Panel Firmware Updates

When updating machine firmware, make sure NOT to install Smart Panel supported

firmware on a machine with a normal operation panel (and vice-versa). If you do, the

machine may not function as designed and product warranty may not apply.

To avoid this, when updating the firmware, make sure that the numbers next to "NEW" and

"ROM" are the same on the operation panel.

If you install the wrong firmware, repeat the update procedure and check the numbers

mentioned above.

This RTB has been issued to announce the firmware release information for the Engine.

Version

Program No.

Effective Date

Availability of RFU

1.38:08

D1475504B

January 2017 production

Available

1.37:08

D1475504A

April 2016 production

Available

1.36:08

D1475504

December 2015 production

Available

1.35:08

D1475503Z

September 2015 production

Available

1.34:08

D1475503Y

May 2015 production

Available

1.33:08

D1475503X

February 2015 production

Available

1.32:08

D1475503W

December 2014 production

Available

1.31:08

D1475503V

October 2014 production

Available

1.30:08

D1475503T

August 2014 production

Available

1.29:08

D1475503S

June 2014 production

Available

1.28:08

D1475503R

May 2014 production

Available

1.27:08

D1475503Q

March 2014 production

Available

1.26:08

D1475503P

January 2014 production

Available

1.25.2:08

D1475503N

November 2013 production

Available

1.25:08

D1475503M

November 2013 production

Available

1.24:08

D1475503L

October 2013 production

Available

1.23:08

D1475503K

September 2013 production

Available

1.22:08

D1475503J

August 2013 production

Available

1.21:08

D1475503H

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

1.38:08

Symptom corrected:

1. Printing on envelopes shorter than 130mm in length may cause a yellow band

Technical Bulletin PAGE: 2/5

Reissued: 27-Dec-16

Model: MET-C1ab, MET-C1ab_SOP

Date: 18-Jun-13

No.: RD147001w

Version

Modified Points or Symptom Corrected

to appear on the flap.

2. SC442 may occur, if printed in full color.

3. Firmware update does not complete when updated via RFU.

4. The machine may stall, if it receives a succeeding job immediately after

completing a job.

5. SC374 may occur after recovery from toner end.

1.37:08

Symptom corrected:

- If Jam64 occurs in 1 bin tray, the jammed paper may not be visible.

- Replacing the ITB causes to falsely clear the PM counter of the ITB cleaning unit in

addition to the PM counter of the ITB.

- SC990 may appear, if scanning is interrupted with the stop button while sending a fax

with the transmission stamp enabled.

1.36:08

Symptom corrected:

- A Jam may occur at the Paper Exit with continuous printing for 1-bin tray.

- Cyan may be not printed.

- SC670 may occur when Jams or Paperends occur around 40 times continuously.

1.35:08

Other Changes:

- Details of SC670-02 are logged.

- The counter of the waste toner bottle can be manually cleared in SP7-622-142

Symptoms Corrected:

- The following SCs are falsely logged as SC670.

SC664-01

SC665-02, 03, 04

- Clearing the rotation distance counters of PCU(K) and ITB Unit may not take effect.

- SC670 may occur, if SP1003-XXX is set to a value -3.7 or smaller.

1.34:08

Symptom corrected:

1. A paper jam may occur during a center stapling job if the previous job was exited to

the shift tray.

Other changes:

2. The skew motor is forcibly turned off if it remains continuously on for a certain

amount of time.

1.33:08

Symptom corrected:

1. Printing speed is slow when creating saddle stitched booklets in DLT/LT/LG sizes.

2. Continuously printing to the same finisher output tray may cause JAM 176 (as well

as other jams).

3. SC991 (Recoverable software operation error) may occur while recovering from

energy saving mode, if more than 2 pages are faxed in FAX stamp mode.

1.32:08

Symptom corrected:

1. Fusing exit sensor chattering.

2. Horizontal black line causing by the shadow of original document.

3. IOB may become damaged, depending on the specific timing at which a firmware

update is performed.

1.31:08

Symptom corrected:

1. SC552 occurs.

2. The following paper jams occur under the following conditions:

Jams:

- Code 249 (Finisher SR3140/SR3150)

- JAM101/102/104 (internal finisher SR3130)

Technical Bulletin PAGE: 3/5

Reissued: 27-Dec-16

Model: MET-C1ab, MET-C1ab_SOP

Date: 18-Jun-13

No.: RD147001w

Version

Modified Points or Symptom Corrected

- JAM1 (internal finisher SR3180)

Conditions: The following sequence is repeated.

Job 1: Edge stapling (1 spot) with 2 sheets of DLT paper

Job 2: DLT paper (1 sheet) is exited to the 1-bin tray

Job 3: Same as Job 1

1.30:08

Symptom corrected:

1. An image issue occurs when copying at 87% onto B4 paper with ADF scanning of

nonstandard sizes.

2. A staple issue occurs where the first set is stapled correctly, but the first sheet after

that is discharged (with the rest being stapled).

Ex., a job with 3 A4 sheets copied into three sets using stapling.

Other changes:

3. New software control to clearly identify/distinguish toner color bottles.

4. The following SP defaults were changed to "-1", in order to prevent pre-stacking

alignment issues.

SP6-116 : Adjusts max pre-stack sheets count when edge stitching specified

paper -003 (A4SEF)

-005 (B5SEF)

-009 (LTSEF)

-012 (16KSEF)

1.29:08

Spec changes:

Firmware modification (Engine and System/Copy) so that the power line (24V) is shut

down when detecting the layer short-circuit and SC code is displayed.

Note:

SC666 has been newly added. Depending on the sub code of SC666, the action is

different as follow.

SC666-01 ：PCB:IOB:ENGINE

SC666-02/03 ：PCB:IOB:TRANSPORT

SC666-00 ：Both PCB:IOB:ENGINE and TRANSPORT

IMPORTANT: To apply the above changes, update this firmware together with

System/Copy.

System Copy Ver. 1.12 (D1475550) or newer for MP C3003/MP C3500

System Copy Ver. 3.03 (D1465550) or newer for MP C3003/MP C3500 with Smart

Operation Panel.

1.28:08

Error Correction:

1. Noise is generated by the paper pick-up solenoid.

1.27:08

Symptom corrected:

1. SC552 (SC545) occurs if the machine enters Sleep mode and is then immediately

brought out/recovers.

1. SC552 or SC545 occurs if the machine is brought out of Energy Saver mode right

after entering the mode.

Note: SC552 occurs if the fusing temperature is below 80C when recovering, and

SC545 occurs if the fusing temperature is 80C or higher.

2. A FAX job stalls (communicating lamp stays lit) if a network printing job is received

Technical Bulletin PAGE: 4/5

Reissued: 27-Dec-16

Model: MET-C1ab, MET-C1ab_SOP

Date: 18-Jun-13

No.: RD147001w

Version

Modified Points or Symptom Corrected

just after a network printing time-out error has occurred on the previous job.

Other changes:

3. SP1-155-013 can be set to a value of "2" (this setting can now be used) to switch

from half-wave control to phase control.

Note: This is effective in reducing flickering of the fluorescent lamp when printing.

1.26:08

Symptom corrected:

1. The image may be printed incorrectly on one page if the paper runs out during a

full-color duplex job.

2. Color misalignment may occur if the user performs Auto Color Registration.

3. A reduction in printing speed (CPM), hot offset, other fusing issue, or a fusing SC

may occur if SC620 is triggered 50 or more times.

4. The paper size display does not appear for a tray after it is loaded with paper, and it

is not possible to print using this tray.

5. SC552-02 occurs if SP1-135-001 is changed to "1" and the fusing lamp is not at

100% output.

6. The developer clutch moves and makes noise during machine shutdown.

Other changes:

7. Firmware modified so that even if a PCDU from one machine is removed,

temporarily installed on another, and then returned to the original machine, the

machine remembers the counter and replacement date information for the unit.

8. SP1-155-013 was changed (control is different when set to "1 ") to minimize

flickering of the fluorescent lamp.

SP1-155-013: Select the fusing heater control

0: Normal (default)

1: Use other heater control table

9. Toner control was modified to minimize fluctuations in toner concentration, in order

to minimize toner scattering inside the machine.

1.25.2:08

Symptom corrected:

1. Jam 67 occurs if a continuos print or copy job is performed with A3 SEF (over 3

sheets) and A4 LEF mixed together.

2. SC549-04 could occur, if the fusing shield gets stuck while it attempts to reach home

position.

3. JAM24 occurs, if the leading edge of the paper contacts with the paper exit pawl.

1.25:08

1. The SP values listed below were changed for the following reasons:

-To improve the print speed when using SRA3 paper

-To optimize the TEC value

Note: The values vary depending on the model and destination.

SP1-102-024, 025

SP1-102-031, 032

SP1-107-001, 005

SP1-117-134, 144

SP1-121-010～020

SP1-127-004

SP1-127-006

2. SC370 could occur during Process Control.

Specification change:

Technical Bulletin PAGE: 5/5

Reissued: 27-Dec-16

Model: MET-C1ab, MET-C1ab_SOP

Date: 18-Jun-13

No.: RD147001w

Version

Modified Points or Symptom Corrected

The engine log data will be transferred before the machine shuts down in cases where

an engine SC has initiated an auto-reboot (which happens when SC auto-reboot is

enabled).

Sysmptom corrected:

1. The main motor does not stop turning if a non-feed jam occurs during a duplex job.

2. The fan does not stop turning if a job with mixed A3/DLT sizes is cancelled during

printing.

3. SC670 occurs if a paper jam occurs, a machine door or cover is opened, or other

operation that stops machine operation is initiated while Process Control is

underway.

4. Cannot print under the following conditions:

- Print job is initiated while the machine is in Energy Saver mode

- B/W duplex printing

- LT, LEF, plain paper

- First page of data is text only, second and later pages contain images

5. The paper feed motor may not stop when B5-LEF is fed from Tray 4.

6. Other changes:

The SP values listed below were changed for the following reasons:

- To prevent the issue of the ACC not stopping

- To prevent toner scattering

Note: The values vary depending on the model and destination.

SP3-234-011- 014, 021 - 024, 034, 050

SP3-624-007, 035, 071

SP3-627-001

1.24 :08

Symptom corrected

1. "Error" is displayed on the EFI controller screen (on the PC) for a very short time

while the machine is in Energy Saver mode.

2. SC452 occurs if the Energy Saver key is pressed while the front cover is open (EFI

controller).

1.23 :08

Symptom corrected:

A remote call for "Waste toner bottle Full" is mistakenly sent when the bottle is replaced

just following the Near Full condition.

1.22:08

Symptom corrected:

1. SC687 occurs when a copy is made using the exposure glass after the machine

recovers from Energy Saver mode.

2. SC544-02 and SC554-02 cannot be cleared by replacing the fusing unit and

executing SP5810-02 (hard high temp. detection).

Other changes:

3. When the printable area extension option is installed, it is possible to set

SP2-400-001 in order to switch between Process Control and fusing-related SP

settings.

1.21:08

1st Mass production

Technical Bulletin PAGE: 1/11

Reissued: 26-Dec-16

Model: MET-C1ab

Date: 18-Jun-13

No.: RD147002x

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: System/Copy

Prepared by: E. Hinata

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.

Classification:

Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

Important Information about Normal/Smart Panel Firmware Updates

When updating machine firmware, make sure NOT to install Smart Panel supported

firmware on a machine with a normal operation panel (and vice-versa). If you do, the

machine may not function as designed and product warranty may not apply.

To avoid this, when updating the firmware, make sure that the numbers next to "NEW" and

"ROM" are the same on the operation panel.

If you install the wrong firmware, repeat the update procedure and check the numbers

mentioned above.

This RTB has been issued to announce the firmware release information for the System/Copy.

Version

Program No.

Effective Date

Availability of RFU

1.26

D1475575E

January 2017 production

Available

1.25

D1475575D

October 2016 production

Available

1.24

D1475575C

April 2016 production

Available

1.23

D1475575B

February 2016 production

Available

1.22

D1475575A

January 2016 production

Available

1.21.1

D1475575

November 2015 production

Available

1.21

D1475550Z

November 2015 production

Available

1.20

D1475550Y

June 2015 production

Available

1.19

D1475550X

June 2015 production

Available

1.18

D1475550W

April 2015 production

Available

1.17

D1475550V

April 2015 production

Available

1.16

D1475550T

December 2014 production

Available

1.15

D1475550S

November 2014 production

Available

1.14

D1475550R

October 2014 production

Available

1.13

D1475550Q

August 2014 production

Available

1.12

D1475550P

June 2014 production

Available

1.11

D1475550N

March 2014 production

Available

1.09

D1475550L

December 2013 production

Available

1.08

D1475550K

November 2013 production

Available

1.06

D1475550J

September 2013 production

Available

1.05

D1475550H

August 2013 production

Available

1.04

D1475550G

June 2013 production

Available

1.03

D1475550F

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Technical Bulletin PAGE: 2/11

Reissued: 26-Dec-16

Model: MET-C1ab

Date: 18-Jun-13

No.: RD147002x

Version

Modified Points or Symptom Corrected

1.26

Symptom corrected:

1. When a machine administrator logs in to the device, the "Scanner Features"

screen might suffer from low brightness and be unresponsive.

2. When a job that includes a blank first page is printed, if the orientation setting

is different from the orientation of the paper set in the device tray, the job

might encounter a paper mismatch error.

3. The following might occur in the Group Destination Helper:

- Groups cannot be deleted.

- 500 destinations cannot be registered in a group.

- The protection code disappears when updating group information.

- An error appears when entering an 8-digit protection code.

4. Hard keys become ineffective on the Copy screen, if operated as follows:

job.

Press the Stop key before the copies are delivered. Manually or automatically

log out.

5. SC991/SC899 may occur or stall may occur during use of application on

@Remote connected machines.

6. Connection error message may appear mistakenly on @Remote connected

machines.

7. Connection may fail if entering and recovering from energy saving mode is

repeated without power OFF/ON on @Remote connected machines.

8. SC819 may occur when printing particular files.

9. If entered/exited the energy saving mode repeatedly, SC819 occurs and the

operation screen remains blacked out with only the main power indicator LED

lit.

10. SC819 may occur, if the auto log-out timer and the energy saving timer are set

to the same value.

11. The service mode lock can falsely be unlocked by the user under particular

conditions.

Other changes:

1. Toner near end threshold values in SP3-111-001 - 004 can be adjusted via

@Remote.

2. The banner message that appears when a tray ascend/descend error occurs

was changed to indicate the tray.

For this release to take effect, make sure to update OpePanel to v1.07

(D1471438F) for USA/ASI/KOR, v1.10 (D1471490J) for EUR_CHN_TWN or later

as a set for the operation panel, make sure to update Web Support v1.11

(D1475561P) or later as a set for WIM.

1.25

Symptom corrected:

- A part of the image may disappear, if the file is printed from the document server

(saved using PS driver) with the image orientation rotated 90 degrees.

- Error occurs, if new addresses are continuously registered to the address book using

Smart SDK.

Other changes:

- Support for ErP Lot 6 compliance.

Technical Bulletin PAGE: 3/11

Reissued: 26-Dec-16

Model: MET-C1ab

Date: 18-Jun-13

No.: RD147002x

Version

Modified Points or Symptom Corrected

- The following output check SPs were deleted:

- SP5-804-142：Toner Supply Motor Y: Standard Speed

- SP5-804-146：Toner Supply Motor M:CCW:Standard Speed

- SP5-804-151：Toner Supply Motor M:CW:(ITB Contact)

- SP5-804-155：Toner Supply Motor K: Standard Speed

- SP5-804-159：Toner Bottle Drive Motor Y

- SP5-804-160：Toner Bottle Drive Motor M

- SP5-804-161：Toner Bottle Drive Motor C

- SP5-804-162：Toner Bottle Drive Motor K

1.24

Specification Change:

1. The machine reboots automatically after an SC670.

2. Added the following sub codes for SC670:

- SC670-03: Power source error for Engine.

- SC670-04:Communication error between CTL-IPU

Symptom Corrected:

1. SC878-03 may occur during a remote firmware update (RFU), if the SD card for FW

update is removed without turning OFF the machine power.

2. The printing speed is slow when printing multiple sets of duplex jobs from Color

Controller E-22C.

3. The machine may stall, if more than 57 jobs are run while a job is being interrupted.

4. SC641

5. Rarely, printing stops and does not resume with the operation panel displaying the

message "Please Wait."

6. Fax received is not printed and forwarded to the folder, if "Forwarding setting of

Reception File Setting" is enabled.

7. SC990 may occur with models installed only with the platen cover without the ADF.

8. The Start key is inactive after recovering from low power mode.

9. If "Function Priority" is set to an option other than "Home" and the steps below are

followed, the operation panel becomes inactive.

- Log in as any user.

- Press the Reset key on the Home Screen.

- Log out.

- Log in as a general user without the administrator authorization.

10. When a site certificate is imported to the device from Web Image Monitor, an error

occurs and "Invalid site certificate" is displayed in the browser.

11. In the case of the following conditions, when attempting to log in to a device with

CAP v2 installed, the attempt may fail with the "Failed to authenticate. Address Book

is being updated." error message.

- The FAX function is enabled on the device.

- "Logout Using Card" is set as "On" in the CAP configuration tool.

12. When an unnecessary authentication method is configured in the

application-specific authentication setting of an SDK application, the icon is not

displayed on the home screen in logout status.

1.23

Symptom corrected:

- If "Store and Skip Error Job" is enabled, Job History will not appear.

( [User Tools] -> [Printer Features] -> [System] -> [Store and Skip Error Job] )

- If an email sent by scan-to-email is opened in Office 365 cloud mail service,

Technical Bulletin PAGE: 4/11

Reissued: 26-Dec-16

Model: MET-C1ab

Date: 18-Jun-13

No.: RD147002x

Version

Modified Points or Symptom Corrected

contents of the attached file may falsely appear in the body of the message with the

characters corrupted.

Other changes:

Support for the Portuguese orthography.

1.22

Symptom corrected:

- When scanning an original containing multiple pages with the Twain driver, error

(code: 36856) occurs on the client PC and scan stops midway.

- Running stapling jobs continuously from the Fiery controller causes the job to stop

although the operation panel shows "Printing" status.

- Fax data encoded with Base64 is not correctly received.

- [WebAPI] counter information cannot be obtained without logging in.

1.21.1

Other changes:

A minor change only for the Japanese model.

1.21

Symptom corrected:

1. Limitless Paper Feed function may not work with the bypass tray.

2. When scanning with "Hungarian" or "Polish" selected under "Cognitive Language" in

"OCR Settings", if the value of a Unicode character exceeds 256, then the character

will be converted to a question mark ("?").

This firmware is dependent on the following firmware module. Please be sure to

update it:

- Scanner firmware: v1.11 or later

1.20

Symptom corrected:

1. When the CTS protection function is enabled, the throughput for the wireless LAN

connection is reduced.

2. When scanning documents of different sizes with all of the following configured, a

send error occurs:

- Set the original feed type setting for original orientation to "Readable

orientation".

- Enabling "Auto detect" and "Mixed original sizes".

- Selecting any of the "Black & White" scanning settings.

- Using multi-pass ADF and OCR.

3. An SC819 error might occur when using network-related functions, such as

accessing Web Image Monitor.

4. SC990 occurs, if the reboot required after the remote firmware update is performed

while the SDK application is activated.

5. If "Display" is selected under "Paper Confirmation for Bypass Tray," printing is

available only in LEF.

(User Tool -> Printer Features -> System -> Tray Setting Priority -> Paper

Confirmation for Bypass Tray)

6. Scheduled Printing can falsely be operated without charge, if the system is installed

with the External Charge Unit and the firmware combination is any of the following:

SystemCopy : 1.10 or later and Printer : 1.04 or earlier

SystemCopy : 1.09 or earlier and Printer : 1.05 or later

SystemCopy : 1.10 or later and Printer : 06.00.00 or earlier

SystemCopy : 1.09 or earlier and Printer : 07.00.00 or later

7. The user name will not appear in the screen capture, if the User Code Authorization

function is enabled.

1.19

Symptom corrected:

1. SC673-10 may occur.

Technical Bulletin PAGE: 5/11

Reissued: 26-Dec-16

Model: MET-C1ab

Date: 18-Jun-13

No.: RD147002x

Version

Modified Points or Symptom Corrected

2. Operation panel keys do not work or logout from User Authentication is not possible

under the following conditions:

- A Copy job with a large amount of originals is performed

- Following this, the user presses the "Reset" key or accesses the All Job Stop

screen

3. The Quick Scan app may freeze under the following conditions:

- Scanning is set to display the Preview at the same time the data is being stored

- The user displays the Preview after scanning is completed

4. Reception error may occur with W-NET FAX.

5. Even if the device is configured to restrict users from registering a destination in the

address book, as shown below, a user can still register a destination by using the

Scan to Folder Helper application:

- "System Settings > Administrator Tools > Extended Security > Restrict User of

Destination (Fax)" set to "ON".

- "System Settings > Administrator Tools > Extended Security > Restrict User of

Destinations (Scanner)" set to "ON".

6. When Simplified Chinese characters are included in the additional email information,

username, password, a destination folder name, or a filename for SMB/NCP, the

connection is unsuccessful, the data transmission fails, or the body of the email

contains garbled text.

7. When a print job or scan job is being executed, the System Auto Reset timer might

not be set.

1.18

Other changes:

Changes were applied for the domestic (Japan) model only.

1.17

Symptom corrected:

1. If an address book entry for a user's title information that includes both "Frequent"

and "optional title" is imported to the device by using Device Manager NX, the user's

title from the address book does not display correctly on the device operation panel.

2. In wireless LAN environments, when A-MSDU is enabled, the device cannot receive

packet data that is more than 2,048 bytes.

3. When trying to establish an ad-hoc connection among three or more devices, the

third and subsequent devices cannot connect.

4. The device cannot communicate when using the WMM (Wi-Fi Multimedia) function.

5. In wireless LAN environments, when large volume printing is being conducted, the

job is cancelled in the middle of printing.

6. In wireless LAN environments, when the authentication methods WPA2 and

A-MPDU are enabled, printing might take a significant amount of time.

7. When the threshold for fragmentation is set in the access point settings, the MFP/LP

will fail to receive the packet data if the computer sends data that is larger than the

threshold that is set.

8. When scanning with "Hungarian" or "Polish" selected under "Cognitive Language" in

"OCR Settings", if the value of a Unicode character exceeds 256, then the character

will be converted to a question mark ("?").

9. In the case that access logs are enabled, if the maximum amount of logs is reached,

authentication will become slow on devices with CAP v2 (Hybrid mode) installed.

10. When the normal scan application (not Quick Scan) is used on a device with CAP v2

(Hybrid mode) installed, an authentication dialog will be displayed and the user will

not be able to use the device.

11. Users sometimes may not be able to log in or log out of devices with CAP v2 (Hybrid

mode) installed.

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