Ricoh Jupiter-C1 Service-Handbuch

echnical

ulletin PAGE: 1/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

Subject:

Troubleshooting

Prepared by:

H. Someya

From:

1st Tech. Support Sec. Service Support Dept.

Classification:

Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Other ( )

This bulletin is a troubleshooting guide for symptoms that have occurred in the past, all

with known solutions. For most items below, there are related MBs and RTBs containing

modification details and adjustment procedures.

Note: This RTB is numbered “000” since the information contained in it has already been

announced.

echnical

ulletin PAGE: 2/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

Table of contents

1. Image Quality........................................................................................................4

Cold offset (poor fusing)

Black or coloured bands, broken main scan lines

Separator line printed in wrong color or missing

Vertical black lines

Vertical lines (KCMY)

Offset

2. Copy problems .....................................................................................................5

Skew

3. Jam........................................................................................................................5

Finisher jam

Duplex unit

Fusing unit

4. Operation Panel....................................................................................................6

Access Code dialogue box remains displayed

"Near End" messages for oil and waste toner are only displayed when the display

language is English or Japanese.

’Tray full’ not displayed

Toner near-end is displayed but there is toner in the cartridge

“Add paper to Tray1 (2)” shows even if there is paper in paper tray 1 (2).

”Oil Near Full” shown in Swedish instead of “Oil Near End”

5. SC ..........................................................................................................................7

220-1, 285, 385, 386, 387, 388, 389, 471, 503, 545, 555, 670, 920, 990, 995

Output tray jam 25

NVRAM access errors

Memory full error

Vsg adjustment error

6. Printer....................................................................................................................9

Slow printing

Excel cell shading not printed

Form overlay

Overlay printing

Font size

Locked print

echnical

ulletin PAGE: 3/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

7. Scanner.................................................................................................................10

SP 1-007-001

Error when using DeskTopBinder

Error with Scan-to-folder

Scanner freezes

8. E-mail ....................................................................................................................10

E-mail received during an SC condition

LDAP search function

9. Fax.........................................................................................................................10

Communication error

Rx alarm cannot be disabled

Fax unit cannot be detected

10.Network.................................................................................................................11

Some workstations not displayed

J-C1 is not shown in the Mac chooser

Address book data not updated

MIB

Document server

DHCP

Incorrect machine status displayed

RCGate

11.Others....................................................................................................................12

Meter charge counter

Hard disk initialization and data loss after switching the machine on

External counter counts up incorrectly

Remote service system

Total counter

Noise

The machine stalls

Damaged platen cover

Cannot go to the Ready state

echnical

ulletin PAGE: 4/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

1. Image Quality

Subject Symptom RTB # Cause Solution Note

Cold offset

(poor

fusing)

Normally occurs between

the second and fifth copy

when all of the following

conditions are met:

•The machine is turned

on in low-temperature

conditions

•The weight of the

paper in the tray is

near the upper limit for

plain paper (e.g.

100g/28lb)

•Copies made in B&W

mode (185 mm/s).

007 The heat

distribution

across the

fusing belt is

not uniform

Install the latest engine

firmware (ver 1.11 or later)

Cold offset

(poor

fusing)

When the machine is

turned on in low-

temperature conditions

001a Engine

firmware

Install the latest engine

firmware (ver 1.11 or later)

Black or

coloured

bands,

broken

main scan

lines

•Main scan lines broken

(print mode)

•Thick band down the

page (print mode, scan

to e-mail)

•Bands across the page

(copy mode)

008 Controller RAM

access error

Replace the controller

board.

Separator

line printed

in wrong

color

Occurs in Magazine or

Combine originals mode

003b System

firmware

Install the latest system

firmware (ver. 1.19 or later)

Separator

line printed

in wrong

color or

missing

Occurs in Magazine or

Combine originals mode,

sent from Web Image

Monitor or Desk Top

Binder

016a WebDocBox

firmware

Install the latest

WebDocBox firmware (ver.

1.04 or later)

Vertical

black lines

035 Paper dust or

silica particles

on the charge

roller

Replace the PCU, or clean

the charge roller (see the

cleaning procedure in RTB

035)

Vertical

lines

(KCMY)

On the rear side after at

least 200 sheets are

printed out

continuously.

038 Setting powder

stuck on ITB or

edge of

cleaning blade

Replace the cleaning blade

or the ITB.

Offset The operator makes high-

volume print jobs on a

daily basis

The operator sometimes

makes high P/J print jobs

041 The machine

cannot supply

enough fusing

oil to the fusing

unit.

Install the new Oil Supply

Unit. P/N: B1499500

Install only if ACV/APV is

15K prints or more.

Do not install this unit if

operators use the machine

at normal print volume.

echnical

ulletin PAGE: 5/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

2. Copy Problems

Subject Symptom RTB # Cause Solution Note

Skew Booklet finisher: The

edges of folded sheets are

not parallel (50–100mm

booklet skew)

040 Grounding

plate damaged

during

installation

Be careful during installation.

Repair or replace the

grounding plate.

3. Jam

Subject Symptom RTB # Cause Solution Note

Finisher

jam

With series printing if the

stapling positions for the

1st and 2nd jobs are

different and the 1st job is

set for stapling under

unsupported conditions

(e.g. only one sheet in the

stack).

001a Engine

firmware

Install the latest engine

firmware (ver 1.11 or later)

Jam in the

duplex unit

024 Mylars not

installed

correctly.

Mylars not the

correct shape

Replace seven Mylars (P/N

G3484682).

See the RTB for the

replacement procedure.

Jam in the

fusing unit

The operator makes high-

volume print jobs on a

daily basis

The operator sometimes

makes high P/J print jobs

041 The machine

cannot supply

enough fusing

oil to the fusing

unit.

Install the new Oil Supply

Unit. P/N: B1499500

Install only if ACV/APV is 15K

prints or more.

Do not install this unit if

operators use the machine at

normal print volume.

echnical

ulletin PAGE: 6/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

4. Operation Panel

Subject Symptom RTB # Cause Solution Note

Access

Code

dialogue

box

The Access Code

dialogue box remains

displayed after pushing

the Scanner button on the

MFP if the Partial Access

Code settings are not

completed.

019 Scanner

firmware

Install the latest scanner

firmware (ver. 2.03 or later)

Some

messages

not

displayed

"Near End" messages for

oil and waste toner are

only displayed when the

display language is

English or Japanese.

003b System

firmware

Install the latest system

firmware (ver. 1.19 or later)

’Tray full’

not

displayed

The Tray Full error

message is not displayed

when the destination

output

tray has reached capacity.

013 Netfile

firmware

Install the latest Netfile

firmware (ver. 1.02 or later)

Toner near-

end is

displayed

but there is

toner in the

cartridge

When the machine was

not used for a long time

029 Insufficient

toner agitation

Remove the toner cartridge

from the machine and shake

it from side to side 5 to 6

times. Then put it back in the

machine.

“Add paper

to Tray 1

(2)” shows

but there is

paper in

paper tray 1

(2).

030 Worn or

defective parts

in the paper

tray holder.

Attach a special piece of tape

or replace the tray holder.

See RTB

30 for

details

“Oil Near

Full” shown

instead of

“Oil Near

End”

Swedish, Web Image

Monitor

003d System

firmware

Install the latest system

firmware (ver. 1.21 or later)

echnical

ulletin PAGE: 7/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

5. SC

Subject Symptom RTB # Cause Solution Note

220-1 False SC 220-1 detection 001 Engine

firmware

Install the latest engine

firmware (ver 1.09 or later)

285 On machines that print

primarily in B/W mode (total

color to B/W page ratio of

1:100)

022 Small amounts

of color toner

used during

process control

and power on

are not

replenished

Adjust SP 3-125-003 and

3-125-005

385 At intervals of 20k prints or

less.

023 Toner scatters

from the

transfer belt

during process

control

Temporary solution: Clean

the ID sensor. Also, make

sure that SP3107-02, -04

and –06 all show a value of

200 or lower.

Permanent solution: Attach

a reinforcing plate

386 After you install the machine

or change the development

unit

027a The drum plate

can bend if a

development

unit K (Y) is not

set correctly.

Do some steps before you

turn on the main switch.

(See RTB 027a for details.)

If the SC occurs after you

install a new dev unit,

check for toner scattering,

and make sure that the dev

unit is pushed in fully.

387 On machines that print

primarily in B/W mode (total

color to B/W page ratio of

1:100)

022 Small amounts

of color toner

used during

process control

and power on

are not

replenished

Adjust SP 3-125-003 and

3-125-005

387 After you install the machine

or change the development

unit

027a The drum plate

can bend if a

development

unit is not set

correctly.

Do some steps before you

turn on the main switch.

(See RTB 027a for details.)

If the SC occurs after you

install a new dev unit,

check for toner scattering,

and make sure that the dev

unit is pushed in fully.

388 On machines that print

primarily in B/W mode (total

color to B/W page ratio of

1:100)

022 Small amounts

of color toner

used during

process control

and power on

are not

replenished

Adjust SP 3-125-003 and

3-125-005

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ulletin PAGE: 8/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

Subject Symptom RTB # Cause Solution Note

388 After you install the machine

or change the development

unit

027a The drum plate

can bend if a

development

unit is not set

correctly.

Do some steps before you

turn on the main switch.

(See RTB 027a for details.)

If the SC occurs after you

install a new dev unit,

check for toner scattering,

and make sure that the dev

unit is pushed in fully.

389 After you install the machine

or change the development

unit

027a The drum plate

can bend if a

development

unit is not set

correctly.

Do some steps before you

turn on the main switch.

(See RTB 027a for details.)

If the SC occurs after you

install a new dev unit,

check for toner scattering,

and make sure that the dev

unit is pushed in fully.

389 On machines that print

primarily in B/W mode (total

color to B/W page ratio of

1:100)

022 Small amounts

of color toner

used during

process control

and power on

are not

replenished

Adjust SP 3-125-003 and

3-125-005

471 After a jam is removed 043 When the user

opens the

vertical

transport unit

to clear a jam,

the guide Mylar

at the entrance

of the transfer

unit slips under

the cover.

Replace the guide Mylar at

the entrance of the transfer

unit with P/N B1803908.

503 Stack does not move

smoothly from left to right in

the LCT

B600

MB #1

The shape of the end fence

is changed.

New P/N: B6002707

545 False detection 001a Engine

firmware

Install the latest engine

firmware (ver 1.11 or later)

555 False detection 001a Engine

firmware

Install the latest engine

firmware (ver 1.11 or later)

670 False detection 001a Engine

firmware

Install the latest engine

firmware (ver 1.09D or

later)

920 When attempting to bring the

Printer function on line

(timeout error)

021 Printer

firmware

Install the latest printer

firmware (ver 1.04 or later)

990 Just after the main switch is

turned on.

003a System

firmware

Install the latest system

firmware (ver 1.14.1 or

later)

995 After installing new firmware 001c J-C1k engine

firmware is

installed in the

J-C1y/z.

Install J-C1y/z engine

firmware.

echnical

ulletin PAGE: 9/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

Subject Symptom RTB # Cause Solution Note

995 After installing new firmware 031 J-C1y/z engine

firmware is

installed in the

J-C1k.

Install J-C1k engine

firmware.

Output

tray jam

Detection conditions too

sensitive

001 Engine

firmware

Install the latest engine

firmware (ver 1.09 or later)

NVRAM

access

errors

Detection conditions too

sensitive

003 System

firmware

Install the latest system

firmware (ver 1.12.2 or

later)

Memory

full error

VRAM memory-full error after

multiple Scanner

transmission jobs.

019a Scanner

firmware

Install the latest scanner

firmware (ver 2.04 or later)

Vsg error Vsg adjustment error during

process control self check

011a MUSIC

firmware

Install the latest MUSIC

firmware (ver 1.01 or later)

6. Printer

Subject Symptom RTB Cause Solution Note

Slow

printing

Printing slows when jobs of

more than 1Mb are sent

through a Windows

2000 Standard TCP/IP port

(Raw protocol) only.

014 NIB firmware Install new NIB firmware (ver.

4.13 or later)

Excel cell

shading not

printed

Cell shading specified using

the "pattern" settings is not

printed when using Excel

(for Win2K/XP).

021 Printer

firmware

Install the latest printer

firmware (ver. 1.02 or later)

Form

overlay

The form overlay and text in

a PCL job are printed

separately

021 Printer

firmware

Install the latest printer

firmware (ver. 1.02 or later)

Overlay

printing

Vector lines are shifted

slightly to the side with

Overlay Printing (PCL 5c

1.4.0.0)

021 Printer

firmware

Install the latest printer

firmware (ver. 1.02 or later)

Font size Incorrect font size when

printing a multi-page

document in PCL format

021 Printer

firmware

Install the latest printer

firmware (ver. 1.02 or later)

Locked

print does

not work

Does not work if User Code

control is enabled

021a Printer

firmware

Install the latest printer

firmware (ver. 1.05 or later)

echnical

ulletin PAGE: 10/12

Updated: 30

December 2007: Changes in bold italics

Model:

Jupiter-C1

Date:

15-Sep-04

No.:

RB149000h

7. Scanner

Subject Symptom RTB # Cause Solution Note

SP 1-007-001 •Returns to its default

value of 1 (“Send Only”)

after a Scanner

Document Server job

•The Destination field for

a Scanner Document

Server job is selectable

but SP1-007-001 (Store

Priority) is set to 2

(“Store Only”).

019 Scanner

firmware

Install the latest scanner

firmware (ver. 2.03 or

later)

Error when

using

DeskTopBinder

After canceling a scan

using DeskTopBinder, an

internal error will occur if

another scan is attempted

003a System

firmware

Install the latest system

firmware (ver 1.14.1 or

later)

Scan to folder

error

In some conditions (see

RTB 3a) cannot send with

Scan-to-Folder to an SMB-

connected Win98 PC with

shared security settings

enabled.

003a System

firmware

Install the latest system

firmware (ver 1.14.1 or

later)

Scanner

freezes

The scanner freezes if SP4-

008 is set to 0.8 or higher

OR to a negative value.

020a Scanner IPU

firmware

Install the latest scanner

IPU firmware (ver 1.11:03

or later)

8. E-mail

Subject Symptom RTB # Cause Solution Note

E-mail

received

in an SC

condition

The machine accepts an

incoming email while in an

SC error condition, but the bit

switch setting does not allow

this.

018 FCU firmware Install new FCU firmware

(ver. 07.00.00 or later)

LDAP

function

When a blank fax number is

input for an advanced search

using LDAP search,

information for the previous

user is displayed instead.

019 Scanner

firmware

Install the latest scanner

firmware (ver. 2.03 or later)

9. Fax

Subject Symptom RTB # Cause Solution Note

Comm.

error

Communication error when

receiving a PC fax

through MH/MR reception.

018 FCU firmware Install new FCU firmware

(ver. 07.00.00 or later)

Rx alarm

cannot be

disabled

The sound that tells the

operator that reception is

completed does not turn off,

even when this sound is

disabled.

018 FCU firmware Install new FCU firmware

(ver. 07.00.00 or later)

Fax unit

not

detected

Fax unit cannot be detected

if there is no NIB

012a,

025

Fax firmware Install new fax firmware (ver.

04.00.00 or later)

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