Rocstor COMMANDER-X Bedienungsanleitung

COMMANDER-X

FLASH STORAGE WITH NEW GENERATION OF

FINGERPRINT MODULE VERIFICATION

Ultimate Slimness, Mobility & Security beyond Capabilities

Please read this manual thoroughly before start using

Commander X”.

For QUICK SETUP please skip to “QUICK INSTALL”,

Page 10

Commander User’s Manual

1. Introduction

Commander X is a biometrics USB flash storage device

employing a state of the art capacitive fingerprint sensor.

The data stored on the Commander X, is encrypted and

very secure. This Mobile Storage device allows the user(s)

to securely transfer and store sensitive information

without the worry of data loss or unauthorized access.

Your fingerprints (up to 3 individuals and/or fingers) are

the only key to access the data stored on Commander, X.

Commander X, is easy to use and does not require any

application driver software (Except WIN 98).

2. Features

1. The data stored inside Commander is encrypted.

2. There is no communication between the host PC and

Commander until an authorized fingerprint enables

Commander to do so.

3. User fingerprint template is not transmittable to host

PC and therefore adding a layer of protection to user

fingerprint identity.

4. Hot plug and play. Enable you to install Commander

anytime & anywhere without bringing along a CD

ROM or a requirement of internet connection for

driver or application software download.

5. Support IBM PCs and compatibles running

WIN98/WIN ME/WIN XP/WIN2000/ Linux OS

6. Support Mac computer

7. Slim, light, and handy.

8. USB Bus powered (4.5V ~ 5.5V)

9. LED indicator light up when Commander is

recognized by PC

3. Technical Specifications

1. Dimension: 75mm X 24mm X 12mm (L X W X H)

2. Weight: 28g

3. Erase cycle: 1,000,000 times

4. Data retention time: 10 years

5. Read transfer: Up to 900KB/second

6. Write transfer: Up to 900KB/second

7. Shock resistance: Up to 100G

8. Operating Temperature 0-60 degree Celsius

* Design and specifications of Commander are subject to

change without prior notice and may not be reflected in

this manual.

4. Fingerprint Sensor Mode of Operations:

For clarity, please refer to “QUICK INSTAL” page.

1. Factory Settings-Empty fingerprint template. The

fingerprint template is empty as it was deleted in the

factory. Internal flash memory is preformatted. When

user plugs the Commander into the USB port, the

ORANGE led will light up and the RED led will blink

slowly awaiting for fingerprint enrollment.

2. Entry of fingerprint template – Enrollment Mode

3. It’s important that the fingerprint is entered properly.

Place the fingerprint according to fingerprint Guard

with the center of fingerprint directly on the center of

fingerprint sensor. After authentication, it is always a

good practice to remove the finger by sliding away

from sensor to clear the fingerprint on the sensor.

This is illustrated in “Pg 10” of this user manual.

4. Normal Use of Commander – Authentication Mode

5. Please make sure the Enrollment Switch is in Normal

Setting. Upon authentication of authorized

fingerprint, the Green led will be ON for short time

and then enter USB Mass Storage Mode.

6. Re-Enrollment of Fingerprint Template

7. Commander allows the change of user fingerprint

template by first deletion of the fingerprint template.

That is Enrollment Switch is set to Enrollment setting

before plugging Commander into USB port. Upon

plugging in, the RED led will be blinking and wait for

authorized fingerprint. Once authenticated, the

fingerprint template will be deleted and Orange led

will light up. In case Commander is unplugged at this

moment (which we do not encourage), the fingerprint

template will be emptied. The fingerprints can be

entered during the next plug-in. However, we

encourage users to enter new set of fingerprint

immediately.

8. Deletion of Fingerprint Template Fingerprint

template can be deleted easily but we do not

encourage the user to do so. A Commander with

empty fingerprint template is open to theft. If the

fingerprint template is deleted, the data stored in

Commander is still retained as it is.

5. USB Mass Storage Driver Installations:

1. WIN98/ WIN98 SE Installation

2. Do not plug in the Commander driver before

installation

3. Please download the Window® drivers at

www.Microsoft.com

4. Plug in the Commander and authenticate with the

authorized fingerprints or complete the enrollment.

5. Set up is preparing to install the drivers to operating

systems. Click “Next” to continue.

6. Select “Search for the best driver for your device.

(Recommended)” Click “Next” to continue.

7. Check “Specify a location” and browse to the

directory where the drivers located; Click “Next” to

continue.

8. First part of the driver is then installed.

9. The PC then identifies a “USB disk controller”

and asks for a driver.

10. Repeat step 7.

11. The driver should now be completely installed.

12. You should find a “Removable Disk” shown in

My Computer.

13. WINDOWS ME/ WINDOWS XP/ WINDOWS 2000

14. Installation: For these three operating systems, no

driver is needed because Windows has built-in

driver that can support Commander. Simply plug the

Commander into the USB port and upon

authentication by authorized fingerprint, the

Commander will be recognized by the operating

system. Once installation is completed, plug the

Commander into the USB port and you will see an

icon showing “Removable Disk” drive.

15. Mac OS 9.X / Mac OS X Installation Plug Commander

into the USB port of your Mac computer. A new icon

name “Untitled” representing Commander would

display on the desktop and you can use it as storage

device.

16. Before removing Commander, please drag the icon to

“Trash” For Mac OS 8.6, the driver is available at

www.rocstor.com.

17. Linux 2.4.X Installation: Commander is formatted to

FAT file system before shipping to you. It can be

used with any Linux OS 2.4.x. be sure that the Linux

kernel should be added to support USB and USB file

systems.

18. Plug Commander into the USB port

19. Enter the system user ID “root” and input the

command “Mount/dev/sda/mnt”

20. Before removing the Commander, please input the

command “Umount/mnt”

6. Commander Care

1. Commander is a product of superior design and

craftsmanship and should be treated with care. The

suggestions below will help you to fulfill warranty

obligations and to enjoy the products for many years.

2. Place and remove the finger from the fingerprint

sensor in the recommended way as in “QUICK

INSTALL” page.

3. While placing the finger on the fingerprint sensor,

always touch the fingerprint metal protective so to

have better ESD protection on Commander.

4. Regularly clean the fingerprint sensor with clean dry

cloth.

5. Always place the fingerprint cover to protect the

Fingerprint sensor from unintentional scratches.

6. Regularly run scandisk to ensure data integrity of

Commander.

7. Always enroll a total of five fingerprints.

8. Keep Commander out of reach of small children.

9. Always re-enroll the new set of fingerprints after

deleting the fingerprint template. This will help to

prevent theft.

7. Precautions of Use:

1. Do not unplug the Commander during fingerprint

enrollment and during data read/write. This may

cause data corruption to fingerprint templates or

files; and in the worst case causing permanent

damage to Commander.

2. Do not apply any fluid to Commander during cleaning

especially on the fingerprint sensor.

3. Do not store the Commander in hot areas. High

temperature can shorten the live of electronic

devices or melt certain plastic.

4. Do not store the Commander in dusty, dirty areas.

It’s moving parts can be damage.

5. Do not store the Commander in cold areas. When it

warms up (to room temperature), moisture can form

inside, which may damage electronics circuit boards.

6. Do not attempt to open the Commander, non-expert

handling may damage it

7. Do not paint the Commander. Paint can clog the

moving parts and prevent proper operation.

8. Do not use harsh chemicals, cleaning solvents, or

strong detergents to clean the Commander.

8. FAQ:

Q1: Which operating systems can the Commander

operates on?

ANS: Commander can operate on any of the following

OS – Windows 98/98SE, Windows ME/2000/XP,

Mac OS 9.X / OS, X/Linux2.4.x

Q2: What kind of data can be stored in the

Commander?

ANS: You can save any types of data/files on

Commander, whether they are text, graphic,

program, music or multimedia files.

Q3: When the light is flashing on the Commander,

what does that mean?

ANS: When the light is flashing, that means the

Commander is in use and data transfer is taking

place between the Commander and host

machine.

Q4: How many times can the Commander be used

and how long the data be stored on the

Commander?

ANS: The Commander can write and erase at least 1

million times, while data on the Commander can

be stored more than 10 years.

Q5: Does Commander resist vibration, magnetic

fields and humidity?

ANS: The Commander is highly resistant to vibration

and can be operated under wider ranges of

magnetic fields and humidity.

Q6: Can the data on the Commander be shared in a

networking environment?

ANS: Yes, the data can be shared in a networking

environment, as long as the host machine

enables the share function for the Commander.

Q7: Can the Commander be formatted?

ANS: Yes, the Commander can be formatted by using

normal formatting function.

Q8: Can other programs be running at the same time

while using Commander?

ANS: Yes, other programs and applications can be

running at the same time while using

Commander.

Q9: What should I do if the Commander icon does

not appear / disappear on the screen after

inserting / extracting?

ANS: Simply click the “View” menu and select

“Refresh”

Q10: What should I do when Commander is plugged

into USB port and the system find Commander, but I

can’t access Commander?

ANS: Try FORMATTING the Commander.

9. Warranty Policy

1. Our product is guaranteed for a period of one year

after the date of purchase against defects in material

and workmanship.

2. The warranty is invalid if the defect is due to

accidental damages include transport, misuse,

abuse, tempering, failure to follow procedures as

outline in the user manual, neglect and in case

alteration or repair carry out by unauthorized

persons and normal wear and tear and corrosion.

3. Service under guarantee is only provided when

complete registration of online warranty card within

14days from the date of purchase on the receipt.

4. Please visit www.rocstor.com for online warranty

registration.

** ROCSTORAGE, INC. (ROCSTOR) IS NOT

RESPONSIBLE FOR ANY LOST PROFITS, LOST DATA

OR OTHER INCIDENTAL OR CONSEQUENTIAL

DAMAGES ARISING OUT OF THE USE, OR INABILITY

TO USE OF THIS PRODUCT. ROCSTOR DOES NOT

GUARANTEE COMMANDER TO WORK ON ALL

COMPUTERS. THE GOVERNING LAWS OF THIS

PRODUCT ARE LAWS OF CALIFORNIA, USA,

COMMANDER X - QUICK INSTALL

Introduction

It’s secure – Data stored can be accessed only via fingerprint

verification and data in encrypted. Your fingerprint template

cannot be via PC.

It’s Plug n Play – No driver or any installation software for most

A – New and enhanced Fingerprint sensor

B – Fingerprint metal protective

C – Cap

D – Enrollment Switch

E – USB Connector

F – Fingerprint Cover

G – Red LED for fingerprint entry

& data read/write

H – LED for OK/NG fingerprint entry

I – Fingerprint Enrollment LED

J – For neck strap

1: First Use /Factory Setting:

-Fingerprint template is empty

-Enrollment Switch is set to

NORMAL

-Internal flash store is formatted

-Insert Commander to USB port

-Enrollment LED ON

-Red LED blinks

Enter fingerprint according

to fingerprint Guard with

the center of fingerprint

directly on the center of

fingerprint sensor.

Red LED stops to blink

upon fingerprint entry and

within short time, middle

LED will blink RED in case

fingerprint entry is rejected

or GREEN in case

fingerprint entry is

accepted. Thereafter, RED

LED will blink to indicate

its readiness to accept new

fingerprint entry.

Repeat for another 4 fingerprints entry Orange LED will be

turned OFF indicating Commander had preceded to USB mass

storage mode.

Remember to slid fingerprint cover back to its original mode.

Please make sure

Enrollment switch is

always at Normal Setting.

After plug-in Commander,

Enrollment (orange) LED is

OFF and RED LED is

blinking waiting for

fingerprint entry.

Place the fingerprint according to Guard for fingerprint access

verification, middle LED will blink RED in case fingerprint entry

is rejected or GREEN in case fingerprint entry is accepted.

Upon fingerprint acceptance, Commander will proceed to USB

Mass Storage Mode. Remember to slid fingerprint cover back to

its original position.

Clean the fingerprint sensor with

clean dry cloth and switch the

Enrollment switch to Enrollment

mode before plugging into the

USB port. Enrollment (orange)

LED is OFF and RED LED is

blinking waiting for fingerprint

Entry.

Place the fingerprint according to

Guard for fingerprint access

verification, middle LED will blink

RED in case fingerprint entry is

rejected or GREEN in case

fingerprint entry is accepted.

Upon fingerprint verification OK, Enrollment LED will be ON

and RED LED is blinking waiting for new sets of fingerprints as

in “Commander – First Use” section.

Do not unplug the Commander right after Enrollment especially

during RED LED blinking.

Remember to slide Enrollment Switch back to Normal Setting.

5: Care

Your Commander is a product of superior design and craftsman

and should be treated with care. The suggestions below will

help you to fulfill any warranty obligations and to enjoy this

product for many years.

1. Regularly cleaning the fingerprint sensor with clean dry

cloth.

2. Always place the fingerprint cover to protect the fingerprint

sensor from unintentional scratches.

3. Regularly run scandisk to ensure data integrity of

Commander.

4. Always enroll a total of 5 fingerprints.

5. Keep it out of reach of small children.

Daily Use:

Step 1: Place finger on sensor

Step2: After authentication,

slide finger away from

sensor to clear of

fingerprint.

Step 3: Close cover.

6: Warning

1. Do not unplug the Commander during fingerprint

enrollment and during data read/write. This may cause data

corruption to fingerprint templates and files; and in the

worse case causing permanent damage to Commander.

2. Do not apply any fluid to Commander during cleaning

especially on the fingerprint sensor.

3. Do not store the Commander in hot areas. High

temperature can shorten the live of electronic devices or

melt certain plastics.

4. Do not store the Commander in dusty, dirty areas. Its

moving parts can be damaged.

5. Do not store the Commander in cold areas. When it warms

up (to its normal temperature), moisture can form inside,

which may damage electronic circuit boards.

6. Do not attempt to open the Commander. Non-expert

handling may damage it.

7. Do not paint the Commander. Paint can clog the moving

parts and prevent proper operation.

8. Do not use harsh chemicals, cleaning solvents, or strong

detergents to clean the Commander.

Warranty Policy

Note:

1. Our product is guaranteed for a period of one year after the

date of purchase against defects due to faulty workmanship

or materials.

2. The guaranteed is invalid if the defect is due to accidental

damages (include transport), misuse, abuse, tempering,

failure of purchase to follow normal procedures outline in

the user manual, neglect and in case of alteration or repair

carry out by unauthorized persons and normal war and tear

& corrosion.

3. Service under guarantee is only provided when complete

registration of online guarantee card within 14 days from

the date of purchase on the receipt.

4. Please visit www.rocstor.com for warranty registration.

-Fingerprint template is empty

-Enrollment Switch is set to NORMAL

-Internal flash store is formatted

-Insert Commander to USB port

-Enrollment LED ON

-Red LED blinks

ROCSTOR PRODUCTS WARRANTY AND

TECHNICAL SUPPORT INFORMATION

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY,

ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS

OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS

NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES

THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE

LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT

ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR

THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR

COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED

WARRANTY MAY NOT APPLY TO YOU.

This Limited Warranty applies to the Rocstor branded hardware products

sold by or leased from Rocstor Storage, Inc., its worldwide subsidiaries,

affiliates, authorized resellers, or country distributors (collectively referred to

in this Limited Warranty as "Rocstor") with this Limited Warranty. This

Limited Warranty is applicable in all countries and may be enforced in any

country where Rocstor or its authorized service providers offer warranty

service subject to the terms and conditions set forth in this Limited

Warranty. However, warranty service availability and response times may vary

from country to country and may also be subject to registration requirements

in the country of purchase.

Rocstor warrants that the Rocstor hardware product and all the internal

components of the product that you have purchased or leased from Rocstor

are free from defects in materials or workmanship under normal use during

the Limited Warranty Period. The Limited Warranty Period starts on the date

of purchase or lease from Rocstor. Your dated sales or delivery receipt,

showing the date of purchase or lease of the product, is your proof of the

purchase or lease date. You may be required to provide proof of purchase or

lease as a condition of receiving warranty service. You are entitled to

warranty service according to the terms and conditions of this document if a

repair to your Rocstor branded hardware is required within the Limited

Warranty Period. This Limited Warranty extends only to the original

purchaser or lessee of this Rocstor branded product and is not transferable

to anyone who obtains ownership of the Rocstor branded product from the

original purchaser or lessee.

Rocstor products are manufactured using new materials or new and used

materials equivalent to new in performance and reliability. Spare parts may

be new or equivalent to new. Spare parts are warranted to be free from

defects in material or workmanship for thirty (30) days or for the remainder

of the Limited Warranty Period of the Rocstor hardware product in which

they are installed, whichever is longer.

During the Limited Warranty Period, Rocstor will repair or replace the

defective component parts or the hardware product. All component parts or

hardware products removed under this Limited Warranty become the

property of Rocstor. The replacement part or product takes on either the

Limited Warranty status of the removed part or product or the thirty (30) day

limited warranty of the spare part. In the unlikely event that your Rocstor

product has a recurring failure, Rocstor, at its discretion, may elect to

provide you with a replacement unit of Rocstor's choosing that is at least

equivalent to your Rocstor branded product in hardware performance.

Rocstor reserves the right to elect, at its sole discretion, to give you a refund

of your purchase price or lease payments (less interest) instead of a

replacement. This is your exclusive remedy for defective products.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA

STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A

PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR

LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE,

BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL,

PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT

RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS,

DATA, OR REMOVABLE STORAGE MEDIA. ROCSTOR IS NOT

RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF

ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY

ROCSTOR WHEN THE PRODUCT IS MANUFACTURED.

Rocstor does not warrant that the operation of this product will be

uninterrupted or error-free. Rocstor is not responsible for damage that occurs

as a result of your failure to follow the instructions that came with the

Rocstor branded product.

This Limited Warranty does not apply to expendable parts. This Limited

Warranty does not extend to any product from which the serial number

has been removed or that has been damaged or rendered defective (a)

as a result of accident, misuse, abuse, or other external causes; (b) by

operation outside the usage parameters stated in the user

documentation that shipped with the product; (c) by the use of parts

not manufactured or sold by Rocstor; or (d) by modification or service

by anyone other than (i) Rocstor, (ii) a Rocstor authorized service

provider, or (iii) your own installation of end-user replaceable Rocstor or

Rocstor approved parts if available for your product in the servicing

country.

These terms and conditions constitute the complete and exclusive warranty

agreement between you and Rocstor regarding the Rocstor branded product

you have purchased or leased. These terms and conditions supersede any

prior agreements or representations-including representations made in

Rocstor sales literature or advice given to you by Rocstor or an agent or

employee of Rocstor-that may have been made in connection with your

purchase or lease of the Rocstor branded product. No change to the

conditions of this Limited Warranty is valid unless it is made in writing and

signed by an authorized representative of Rocstor.

Limitation of Liability

IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS

WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE

REPAIR OR REPLACEMENT. ROCSTOR'S MAXIMUM LIABILITY UNDER

THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF

THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF

REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT

MALFUNCTION IN CONDITIONS OF NORMAL USE.

ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT

OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY

LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES. ROCSTOR IS NOT LIABLE FOR ANY CLAIM

MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE

SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A

TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT

LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS

LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY

PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF

YOU HAVE ADVISED ROCSTOR OR AN AUTHORIZED REPRESENTATIVE

OF ROCSTOR OF THE POSSIBILITY OF ANY SUCH DAMAGES.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL

RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT

MAY VARY FROM STATE TO STATE OR FROM

COUNTRY TO COUNTRY. YOU ARE ADVISED TO

CONSULT APPLICABLE STATE OR COUNTRY LAWS

FOR A FULL DETERMINATION OF YOUR RIGHTS.

Options and Software

The Limited Warranty terms and conditions for Rocstor options are as

indicated in the Limited Warranty applicable to Rocstor options. ROCSTOR

DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY

SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY

ROCSTOR. Rocstor's only obligations with respect to software distributed by

Rocstor under the Rocstor brand name are set forth in the applicable end-

user license or program license agreement. Non-Rocstor hardware and

software products are provided "AS IS." However, non-Rocstor

manufacturers, suppliers, or publishers may provide their own warranties

directly to you.

Software Technical Support

Software technical support is defined as assistance with questions and

issues about the software that was either preinstalled by Rocstor on the

Rocstor branded product or that was included with the Rocstor branded

product at the time of your purchase or lease of the product. Technical

support for software is available for the first ninety (30) days from date of

product purchase or lease. Your dated sales or delivery receipt, showing the

date of purchase or lease of the product, is your proof of the purchase or

lease date. You may be required to provide proof of purchase or lease as a

condition of receiving software technical support. After the first ninety (30)

days, technical support for software that was either preinstalled by Rocstor

on the Rocstor branded product or included with the Rocstor branded

product at the time of your purchase or lease of the product is available for a

fee.

Warranty Period

Warranty Period for Commander USB Flash Drive is 1 Year Parts and

Labor.

Types of Warranty Service

Your Rocstor Limited Warranty consists of repair or replacement of defective

parts, including hard drives identified by Rocstor Support Organization as

"pre-failure."

Carry-in Warranty Service Available Monday - Friday

Under the terms of carry-in service, you may be required to deliver your

Rocstor product to Rocstor Service Center or an authorized service location

for warranty repair. You must prepay any shipping charges, taxes, or duties

associated with transportation of the product. In addition, you are

responsible for insuring any product shipped or returned. You assume risk of

loss during shipping.

Rocstor Replaceable Parts Program

Where available, the Rocstor Replaceable Parts program ships approved

replacement parts directly to you to fulfill your warranty. This will save

considerable repair time. After you call the Rocstor Technical Support

Center at 1.888-779-7797, a replaceable part can be sent directly to you.

Once the part arrives, call the Rocstor Technical Support Center. A

technician will assist you over the phone to ensure that the installation is

quick and easy.

Service Upgrades

Rocstor offers extra coverage for your product. For information on service

upgrades, refer to www.rocstor.com.

Service upgrades purchased in one country are NOT

transferable to another country.

Contacting Rocstor

In the United States, refer to the Rocstor website at

www.rocstor.com.

1.888.779-7797

Toll-free technical support in the United States and Canada,

5 days a week, 9:00 a.m. to 6:00 p.m. Pacific Standard Time

Be sure to have the following information available before

you call Rocstor:

- Product serial number, model name, and model number

- Applicable error messages

- Add-on options

- Operating system

- Third-party hardware or software

1203B-v1

2003 Rocstor is a trademark and Commander is a trademark of

Rocstorage, Inc. All other names are trademarks of their respective

companies. Mac is a trademark of Apple Computer, Inc., registered in

the U.S. and other countries. Mac and Mac logo are trademarks of

Apple Computers, Inc. registered in the U.S. and other countries.

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