PLEASE AFFIX YOUR PROOF OF PURCHASE/RECEIPRT HERE IN THE EVENT OF A CLAIM
UNDER WARRANTY THIS RECEIPT MUST BE PRODUCED.
•WARRANTY AND EXTENDED WARRANTY
1. Home of Living Brands (Pty) Limited ("Home of Living Brands ") warrants to the original
purchaser of this product ("the customer") that this product will be free of defects in quality
and workmanship which under normal personal, family or household use and purpose may
manifest within a period of 1 (one) year from the date of purchase ("warranty period").
2. Home of Living Brands shall extend the warranty period for a further period of 1 (one) year
(“extended warranty period”), on condition that the purchaser registers the product on the website,
within 12 months from the date of purchase of the product. The website address for registration is
as follows: http://russellhobbs.co.za/info-pages/warranty-info.aspx. The extended warranty period
only applies to products purchased on or after 1 October 2017.
3. Where the customer has purchased a product and it breaks, is defective or does not work properly
for the intended purpose, the customer must notify the supplier from whom the customer bought
the product ("the supplier") thereof within the warranty period or if applicable, the extended
warranty period. Any claim in terms of this warranty must be supported by a proof of purchase. If
proof of purchase is not available, then repair, and/or service charges may be payable by the
customer to the supplier.
4. The faulty product must be taken to the supplier's service centre to exercise the warranty.
5. The supplier will refund, repair or exchange the product in terms of this warranty subject to
legislative requirements. This warranty shall be valid only where the customer has not broken
the product themselves, or used the product for something that it is not supposed to be
used for. The warranty does not include and will not be construed to cover products damaged as a
result of disaster, misuse, tamper, abuse or any unauthorised modification or repair of the product.
6. This warranty will extend only to the product provided at the date of the purchase and not to any
expendables attached or installed by the customer.
7. If the customer requests that the supplier repairs the product and the product breaks or fails to work
properly within 3 (three) months of the repair and not as a result of misuse, tampering or
modification by or on behalf of the customer, then the supplier may replace the product or
pay a refund to the customer, subject to the supplier’s discretion.
8. The customer may be responsible for certain costs where products returned are not in the original
packaging, or if the packaging is damaged. This will be deducted from any refund paid to the
customer. HOME OF LIVING BRANDS (PTY) LTD (JOHANNESBURG)
JOHANNESBURG TEL NO. (011) 267 3300
CAPE TOWN TEL NO. (021) 552 5161
DURBAN TEL NO. (031) 303 1163
